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RedBook Inspect Reviews 

3,523
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being outstanding, thorough, and reliable, often highlighting the detailed reports and photos provided. Many appreciate the staff's professionalism, knowledge, and politeness, noting that inspectors are helpful and communicative, providing honest feedback and answering questions. The customer service is frequently described as excellent, with people valuing the follow-up calls and the ease of scheduling inspections. However, some people mentioned dissatisfaction with the product and quality, citing instances where the inspection missed critical issues or provided inaccurate information about the vehicle's condition. There were also concerns about the thoroughness of some inspections, with reports of mechanics not using proper equipment or providing sufficient detail regarding potential problems. A few customers also noted rude behavior from staff or issues with incorrect vehicle models being reported.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and thoroughness. Many... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Product

Clients share ambiguous opinions on product inspections, with some reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the comprehensive and detailed reports,... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best Experience in Perth I had about inspecting my vehicle. It was seamless process, I handed my keys to them and they inspected my vehicle quickly and everything was fine. They also conversed politel... See more

Rated 5 out of 5 stars

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately. Found this service outstanding end to end. - Quick an... See more

Rated 5 out of 5 stars

Saving myself from a potential financial crisis. What I thought were minor issues turned out to be something that might cost me more. Wouldn't know without the expert inspection. Thanks a lot!

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,523)

1,034 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple and Cost Effective

Simple, effective. Good inspection, appreciated the call from the tech to discuss details of the vehicle. When you consider the potential cost of even minor repairs, this pre-purchase inspection is well worth it.

June 25, 2026
Rated 3 out of 5 stars

Inspector did not do electric fault…

Inspector did not do electric fault checking as promised in advertisement

June 22, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Farian,

Thanks for leaving a review of our inspection service.

Unfortunately not all manufactures make their ECU's accessible by general scan tools with Haval being one of them.

For this reason we are unable to scan their ECU's for fault codes, it will typically need to be taken to the OEM manufacturer for scanning.

Kind Regards,

The Redbook Inspect Team.

Rated 1 out of 5 stars

False information about cars condition.

False information about cars condition.
Very rude technician that came on site.

June 25, 2026
Unprompted review
RedBook Inspect logo

Reply from RedBook Inspect

Hi Jake,

Thanks for leaving a review of our inspection service.

We don't appear to have any inspections on file for you, are you able to advise the reference number for the inspection you purchased for us to look into this further?

Regards,

The Redbook Inspect Team.

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