Red House Service Station Reviews 

314
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the assistance provided. Customers frequently praise the exceptionally prompt response times, noting that teams arrive quickly to handle breakdowns efficiently. People also mention that the digital tracking links sent via text message are very useful, prompt, and easy to navigate. Consumers are extremely happy with the staff, describing every team member as remarkably friendly, polite, and thoroughly professional. Reviewers deeply appreciate the clear and reassuring explanations provided regarding vehicle issues during the entire recovery process. Many individuals mention feeling completely safe, comfortable, and well cared for throughout their journey home.

What people talk about most

Service

People report high satisfaction with the breakdown service, highlighting prompt arrivals and friendly... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and professional demeanor during... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast arrival times that often... See more

Response time

Customers had positive experiences with response_time, consistently highlighting fast and prompt service.... See more

User experience

Consumers find the user experience to be exceptionally positive during stressful breakdowns. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Stranded in a dangerous spot with kids after hitting a massive pothole. Quoted 2+ hours by breakdown cover, but Red House arrived in 10 minutes! They prioritized our safety by send... See more

Rated 5 out of 5 stars

After phoning the AA, I quickly received very clear information sent by text explaining who the company were; the name of the driver who was coming to assist; the reg number of their vehicle and wha... See more

Rated 5 out of 5 stars

Straightforward booking. Correct tow vehicle scheduled. Arrived within a few minutes of forecasted ETA. Carefully checked the vehicle and loaded it. Phoned by office to say it was being off l... See more

Rated 5 out of 5 stars

My insurance company arranged breakdown recovery with Redhouse Recovery. The app link I received via text message from Redhouse was prompt and easy to use. I could track the arrival of the recovery ve... See more


Company details

  1. Towing Service
  2. Car Service

Written by the company

Roadside Breakdown Assistance & Vehicle Recovery, Serving: Derbyshire • Nottinghamshire • South Yorkshire


Contact info

5.0

Excellent

TrustScore 5 out of 5

314 reviews

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No recent history of asking for reviews

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5.0

All reviews

(314)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Unbelievable fabulous Garage

Unbelievable fabulous Gents and so clean. Smelt fantastic.
Helpful cheerful and amusing staff. Bev and Debs couldn't be a better team.
Worth a visit, and of course it's a Shell station.
Nuff said.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. From the call to recovery was less than an hour. The driver kept me updated prior to his arrival. Very friendly amazing service. I would throughly recommend and so pleased I did not use AA. Well done on a fantastic experience

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Dave was great

Dave was great! Weather was crap! But that's sod's law when you break down! Got recovered to our chosen garage. Thank you

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fast excellent response

Fast response! Arrived ahead of the ETA in fact. Joel was a great guy to deal with and very knowledgeable, sorted the issue within 20mins. From report to back on the road within an hour. Manufacturer cover using RAC messed us around for over 3 hours lying. Should have used these guys via our insurance straight away, will in future. 10/10. Thank you.

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service and quick to attend

This company was used for my breakdown , they were with me in 45 minutes which in itself is brilliant, they checked the car and told me what they thought it was, so it's going to a garage to be sorted ,not something that can be fixed by them unfortunately but was happy with the service and the bloke was lovely and helpful .

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

What a fantastic break down service. The driver Dave was great what a gentleman excellent and extremely professional thank you
For getting everything sorted.

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Friendly and professional.

Red House came to sort my car out via Asda/Britannia Rescue. They attended within 25 minutes of me making the call. The operator was very friendly, very knowledgeable and got my car running within 5 minutes of arriving. He also gave me very useful advice for future reference. Highly recommended.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy response

Speedy response to a late night call out. Friendly and cheerful which was much appreciated given the circumstances! Managed to sort the issue and get us going in super fast time and, whilst they were sent by the AA I would highly recommend as a separate entity.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant

Arrived within 40 minutes which exceeded the expected time. I was broken down in an unsafe place so they made sure I was dropped off somewhere safe and sheltered whilst I waited for my lift, as it was also raining. They made a difficult situation much easier for me.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick pick up

Very quick pick up. Very courteous. Although I had a trainee for the company I wouldn't have known if I hadn't of asked how comes there were two people today.

November 18, 2025
Unprompted review

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