I have had hire car excess insurance cover with Reduce My Excess for several years. Way cheaper than buying cover directly from the car hire companies. For the first time, I also had to make a claim r... See more
Company replied
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Review summary
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Reviews shaping this summary
Great communication, very fast turnaround, super helpful, great price and when making a claim; the process/form is easy to use and submit. Extremely grateful to this company for the pleasant and stres... See more
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It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more
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I initially set up a policy for a specific holiday, which was easy to do. I then decided it would be better to switch to an annual policy and this was not a problem. Seems like very good value, polic... See more
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Company details
About ReduceMyExcess
Written by the company
ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.
Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.Contact info
United Kingdom
- reducemyexcess.co.uk
ReduceMyExcess Car Hire Excess Insurance
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to use
Easy to use - good value - simole solution to rip-off car rental companies "extras"
July 14, 2026
Reply from ReduceMyExcess
Hi David,
We're so glad to hear you found our solution to rental desk excess waivers easy to use and a great value! Thank you for your positive feedback.
Kind regards,
Anna
Happy with service
July 14, 2026
Reply from ReduceMyExcess
Hi David,
We're happy you're happy!
Kind regards,
Anna
Site was easy to navigate
Site was easy to navigate. Support team was very quick to sort out a problem. Highly recommended.
July 13, 2026
Reply from ReduceMyExcess
Hi Richard,
We're so pleased to hear you found the ReduceMyExcess website easy to navigate and that our team was quick to resolve your problem. Thank you for your review!
Kind regards,
Anna
Very easy to arrange.
July 13, 2026
Reply from ReduceMyExcess
Hi Simon,
We're delighted to hear that arranging your policy was easy. Thank you for your review.
Kind regards,
Anna
Great value and service
Very easy to get the excess insurance I was looking for. Good value and great service.
July 11, 2026
Reply from ReduceMyExcess
Hi Joseph,
We're delighted to hear that you found it easy to get the excess insurance you needed and that you felt both the value and service was good. Thank you for your feedback!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Brian,
We're happy to hear you found it straightforward to take out a ReduceMyExcess policy.
Kind regards,
Anna
Never cancelled my contract even though…
Never cancelled my contract even though I asked them too
July 13, 2026
Reply from ReduceMyExcess
Hi Jerri,
Thank you for taking the time to leave a review. I'm sorry to hear that you feel you have not received a response regarding your cancellation request.
Unfortunately, I have been unable to locate any cancellation requests linked to your policy.
To enable us to investigate this further and assist you with your cancellation, please get in touch via our online contact form:
https://reducemyexcess.co.uk/app/contact-us/
Once we receive your enquiry, a member of the team will be happy to help.
Kind regards,
Chloe
Help with a claim
March 24, 2026
Reply from ReduceMyExcess
Hi Steve,
We’re pleased to hear you received help with your claim. Providing clear support and guidance throughout the claims process is very important to us. Thank you for your review.
Kind regards,
Anna
Policy Cancelled Before Renewal, but still charged
Hi. I cancelled the policy renewal one week before the renewal date, but the Direct Debit has still gone out for £63.78, 6 days before the new policy starts. Please confirm that this will be refunded ASAP. I have no immediate plans to use a hire car, but may take out your policy again if I do. Kind regards, Bret
July 8, 2026
Reply from ReduceMyExcess
Hi Bret,
Thank you for taking the time to leave a review. I'm sorry to hear you are unhappy.
Unfortunately, I have been unable to locate any cancellation requests linked to your policy.
To assist you further and arrange cancellation if required, please get in touch via our online contact form:
https://reducemyexcess.co.uk/app/contact-us/
Once we receive your enquiry, a member of the team will be happy to help.
Kind regards,
Chloe
I was about to contact them about…
I was about to contact them about renewing the insurance and I got an email from them saying they would auto renew.
No lapse in cover.
July 9, 2026
Reply from ReduceMyExcess
Hi Stephen,
We’re pleased to hear the renewal reminder arrived at just the right time and that the automatic renewal process helped ensure there was no gap in your cover.
We never want our customers to be left without protection, so we always aim to communicate auto-renewals as clearly as possible and provide plenty of notice before renewal takes place, giving you time to review your cover and make any changes if required.
Thank you for taking the time to share your feedback.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Bernadette,
We're glad you found the ReduceMyExcess website simple to use and that you felt the price was good. Thank you for your positive feedback.
Kind regards,
Anna
Nice to know that I will be covered in…
Nice to know that I will be covered in case of any problems with car
Thank you
July 13, 2026
Reply from ReduceMyExcess
Hi,
We're happy to hear that our coverage provides you with peace of mind. Thank you for your kind words!
Kind regards,
Anna
Very straightforward renewal process
Very straightforward renewal process, with prompt chat support.
July 13, 2026
Reply from ReduceMyExcess
Hi,
We're so happy to hear that your renewal was straightforward and our chat support was prompt! Thank you for your review.
Kind regards,
Anna
Not communicating
Automatically renewed my policy and are not replying to my email to get a refund
July 13, 2026
Reply from ReduceMyExcess
Hi Ian,
Thank you for taking the time to leave a review. I'm sorry to hear you were unhappy with the automatic renewal of your policy.
Automatic renewal is agreed to at the point of purchase, and we provide advance notice before renewal, giving customers the opportunity to contact us if they wish to switch this off.
If we do not receive instructions to cancel the automatic renewal, the policy will renew in line with the agreed terms and conditions.
We can confirm that an agent has responded to your request received on 14th July and that this matter has now been resolved.
Kind regards,
Chloe
Reply from ReduceMyExcess
Hi Garry,
We're so pleased to hear that our car hire excess insurance has met all your expectations. Thank you for your feedback.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Stephen,
We’re delighted to hear you’ve found our communication helpful and appreciated the discounts available. Thank you for taking the time to share your feedback.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Hannen,
We're so happy to hear you found ReduceMyExcess easy to navigate and our policies great value. We appreciate your positive feedback!
Kind regards,
Anna
Super easy quote system
Super easy quote system, excellent price I would certainly recommend for covering excess collision damage waiver!
July 12, 2026
Reply from ReduceMyExcess
Hi John,
We're really happy to hear you found it easy to get a quote on ReduceMyExcess, and that our pricing is excellent. Thank you for recommending us!
Kind regards,
Anna
Quick and easy
July 10, 2026
Reply from ReduceMyExcess
Hi Rufus,
We're happy to hear you found it quick and easy!
Kind regards,
Anna
Very competitive
Really easy use website. Most important cover at a great cost. Not had to claim, but this is my 2nd purchase
July 12, 2026
Reply from ReduceMyExcess
Hi Richard,
We’re really pleased to hear you found the cover competitively priced and the website easy to use. It’s also great to know you’ve chosen us for a second time.
If you ever need to use our cover, our team will be there to support you.
Kind regards,
Anna
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