I have had hire car excess insurance cover with Reduce My Excess for several years. Way cheaper than buying cover directly from the car hire companies. For the first time, I also had to make a claim r... See more
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Review summary
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I initially set up a policy for a specific holiday, which was easy to do. I then decided it would be better to switch to an annual policy and this was not a problem. Seems like very good value, polic... See more
Company replied
Great communication, very fast turnaround, super helpful, great price and when making a claim; the process/form is easy to use and submit. Extremely grateful to this company for the pleasant and stres... See more
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The price is a real bonus when compared with the extravagant prices from the car hire firms. Would make it an annual purchase as the whole annual premium can be paid for with one weekly car hire
Company replied
Company details
About ReduceMyExcess
Written by the company
ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.
Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.Contact info
United Kingdom
- reducemyexcess.co.uk
ReduceMyExcess Car Hire Excess Insurance
4.7
Excellent
3K reviews
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I didn’t want your service this year …
I didn’t want your service this year but I couldn’t cancel it although I tried many times No tel contact number and the cancel policy is impossible to do on your website I consider you to be SCAMMERS and I will be getting back my money through my bank So get lost I have received your reply which was another useless suggestion to use the opt out on your website which I tried to do numerous times and like everyone else who have left negative reviews it’s impossible to do because it just keeps saying it doesn’t recognise my details Again a complete SCAM just to lock people in and rip them off So Stick your Automatic Opt-In up where the Sun doesn’t shine
July 18, 2026
Reply from ReduceMyExcess
Hi Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that you did not wish to renew your policy.
Automatic renewal is agreed to when a policy is purchased. If you wish to opt out, you can contact us and we will be happy to arrange this for you.
We also send a renewal reminder by email 21 days before the policy is due to renew, giving customers the opportunity to review their cover and renewal preferences.
If you would like to discuss your policy or arrange cancellation, please contact us using our contact form:
https://reducemyexcess.co.uk/app/contact-us/
Kind regards,
Chloe
Reply from ReduceMyExcess
Hi there,
Thank you for sharing your feedback. We're sorry to hear that you were unhappy with the automatic renewal.
When a policy is purchased, automatic renewal is selected to help ensure there is no gap in cover. Customers who prefer not to renew automatically can opt out at any time by contacting us or by managing their preferences through MyAccount.
We also issue a renewal notification by email 21 days before the renewal date, providing an opportunity to review the policy and make any changes if required.
We can confirm the matter has now been resolved for you, and a response has been sent via email.
Kind regards,
Chloe
easy to complete
July 12, 2026
Reply from ReduceMyExcess
Hi Alan,
We're happy to hear you found the quote process easy to complete. Thank you for your review.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Pamela,
We're happy to hear you found the ReduceMyExcess website easy to understand. Thank you for your review.
Kind regards,
Anna
Helpful Customer Services
The website was easy to use to obtain the quote, however I dropped a star as I had difficulty making the payment and had to end up phoning the company to pay over the phone. The agent I spoke to was very helpful and resolved the issue immediately.
July 16, 2026
Reply from ReduceMyExcess
Hi Cheryl,
We’re glad you found the website easy to use and that our team was able to assist when you experienced difficulty making your payment. Thank you for your review.
Kind regards,
Anna
Without being clear you are forced to…
Without being clear you are forced to renew. Terrible practice. Just had to go to the trouble of cancelling a policy I had no knowledge of.
July 15, 2026
Reply from ReduceMyExcess
Hi there,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your experience.
Automatic renewal is agreed to when the policy is purchased, and we advise customers that payment will be collected 7 days before the renewal date unless we are instructed otherwise. As we had not received any contact from you prior to renewal, the policy renewed automatically in line with the terms of the cover.
We can confirm that your policy has now been cancelled as requested and a refund has been issued.
Kind regards,
Chloe
Very straightforward process
July 15, 2026
Reply from ReduceMyExcess
Hi,
It's great that you found the process on ReduceMyExcess straightforward! Thank you for your feedback.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi James,
We're happy our service was quick, easy, and that you found our rates to be good. We appreciate your positive feedback!
Kind regards,
Anna
Easy sorted
July 14, 2026
Reply from ReduceMyExcess
Hi,
It's great that everything was easily sorted.
Kind regards,
Anna
Easy and good value
July 14, 2026
Reply from ReduceMyExcess
Hi James,
We're so glad you found our service easy to use and a good value. We appreciate your positive feedback!
Kind regards,
Anna
No telephone contact option for queries
I wanted to chat to someone about upgrading my annual policy to worldwide. No option for telephone, being lead towards using an online chat. For me this method it too slow and too much effort in dealing with a simple query.
July 16, 2026
Reply from ReduceMyExcess
Hi there,
Thank you for taking the time to leave a review and share your feedback regarding our contact methods.
We understand that some enquiries can be time-sensitive.
However, due to the high volume of requests we receive, our online chat and contact form are currently the most effective ways to get in touch with us. These channels allow us to manage enquiries efficiently and ensure that all requests are dealt with fairly in the order they are received.
We appreciate your feedback and will take your comments into consideration as we continue to review and improve our service.
Kind regards,
Chloe
Website does not allow cancellation
July 15, 2026
Reply from ReduceMyExcess
Hi there,
Thank you for taking the time to leave a review. We are sorry to hear that you were unhappy with your experience.
We now offer a MyAccount service, which allows customers to manage their policy online, including updating auto-renewal preferences and requesting cancellations.
Alternatively, our online contact form is available 24/7 for submitting requests, which are reviewed and actioned by an agent within 5 working days.
We appreciate that you contacted us directly, and we're pleased that the matter has now been resolved.
Kind regards,
Chloe
Reply from ReduceMyExcess
Hi Al,
We’re delighted you found the cover easy to arrange, good value, and supported by great service. Thank you for taking the time to share your feedback.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Robert,
We're glad you found the process easy to complete and our rates competitive. Thank you for your positive feedback.
Kind regards,
Anna
I thought I was covered for excess…
I thought I was covered for excess claims up to £7k but I am actually covered for excess claims OVER £7k. Not made clear when purchasing
July 13, 2026
Reply from ReduceMyExcess
Hi Emory,
Thank you for taking the time to leave a review.
Our ReduceMyExcess policies cover you up to £10,000 for excess reimbursement for the total term of the policy.
Should you have any queries on the cover, please get in touch using the link below and an agent will happily assist:
https://reducemyexcess.co.uk/app/contact-us/
Kind regards,
Chloe
Easy to use and if you are not sure…
Easy to use and if you are not sure just e mail and they will ring you. Great service.
July 13, 2026
Reply from ReduceMyExcess
Hi Adrian,
We're so glad to hear you found our service easy to use and appreciate our support! Thank you for your kind words.
Kind regards,
Anna
Taking payment a full week ahead of…
Taking payment a full week ahead of renewal ( although it was returned promptly when I complained).
They need to end this taking payment ahead of the due date
July 13, 2026
Reply from ReduceMyExcess
Hi there,
Thank you for taking the time to leave a review and share your feedback.
We do advise in our renewal invitation that payment may be collected up to 7 days before the renewal date and ask customers to contact us if they do not wish their policy to renew.
In line with the policy terms and conditions, if we do not receive instructions to cancel, the policy will automatically renew to help ensure there is no gap in cover.
We collect renewal payments in advance so that any payment issues can be identified and resolved before the renewal date, helping to prevent customers from being left without cover.
Thank you again for your feedback.
Kind regards,
Chloe
Reply from ReduceMyExcess
Hi Kevin,
We're happy to hear you found our website easy to navigate and that the information was clear and concise. We appreciate your positive feedback!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Joe,
We're so pleased to hear that you found ReduceMyExcess straightforward and easy to navigate. Thank you for sharing your positive experience!
Kind regards,
Anna
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