Process was so easy from start to finish. Comprehensive level of cover at a very good price. Hopefully won't need to call on your services during rental period but thank you for offering an alternativ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had hire car excess insurance cover with Reduce My Excess for several years. Way cheaper than buying cover directly from the car hire companies. For the first time, I also had to make a claim r... See more
Company replied
I initially set up a policy for a specific holiday, which was easy to do. I then decided it would be better to switch to an annual policy and this was not a problem. Seems like very good value, polic... See more
Company replied
Luckily I’ve not yet had to claim but RME have always reminded me when to renew (automatic but my CC was changed from MC to Visa by my bank and was easy to sort out!) also my premium has kept going do... See more
Company details
About ReduceMyExcess
Written by the company
ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.
Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.Contact info
United Kingdom
- reducemyexcess.co.uk
ReduceMyExcess Car Hire Excess Insurance
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All very good
July 7, 2026
Reply from ReduceMyExcess
Hi Colin,
Thank you for your review. It's wonderful to hear everything was very good.
Kind regards,
Anna
Easy snd quick to setup
July 9, 2026
Reply from ReduceMyExcess
Hi Mr Fassell,
We're so happy to hear that you found our setup process easy and quick. Thank you for your positive feedback!
Kind regards,
Anna
Always great service and best price
July 9, 2026
Reply from ReduceMyExcess
Hi Kens,
We're delighted to hear that you consistently receive great service and find our prices to be the best. Thank you for your positive feedback!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Chris,
We're happy to hear that you consistently find our service excellent and very user-friendly. We appreciate you sharing your positive experience with us!
Kind regards,
Anna
Easy process
Easy process, quick and didn't require excessive information. Website user friendly
July 7, 2026
Reply from ReduceMyExcess
Hi Anthony,
We’re glad you found the process quick, easy, and straightforward, and that the website was simple to use.
Kind regards,
Anna
I’ve never had to make a claim so that…
I’ve never had to make a claim so that side I can’t comment on yet. The rest of the experience has been fine.
July 9, 2026
Reply from ReduceMyExcess
Hi Lee,
We appreciate that, as you haven’t needed to make a claim, it’s difficult to comment on that aspect of the policy. We’re pleased to hear your experience with us so far has been positive.
If you ever do need to use the policy, our team will be there to support you throughout the claims process.
Kind regards,
Anna
Efficient claims
Easy to navigate website. Excellent claims service, very efficient and hassle free.
July 9, 2026
Reply from ReduceMyExcess
Hi,
We’re glad you found the website easy to use and that your claim was settled quickly and efficiently. We appreciate your feedback.
Kind regards,
Anna
The site was easy to use and the quote…
The site was easy to use and the quote was the cheapest I could find .
I have used them for the last 4 years
July 8, 2026
Reply from ReduceMyExcess
Hi Chris,
We're so glad to hear that you found our the ReduceMyExcess website easy to use and our quotes competitive. It's wonderful to know you've been a customer for four years!
Kind regards,
Anna
Great cover to have!
I have this cover for a number of years now and renewed it last week for another year. I only had to claim once but it was pretty straightforward and all was resolved in reasonable time. Maybe my only comment was that I couldn’t talk with someone on the phone which would have helped a bit rather than chat via email. But yeah I would recommend this cover!
July 6, 2026
Reply from ReduceMyExcess
Tom,
We’re really pleased to hear you’ve trusted us for a number of years and that, when you needed to make a claim, the process was straightforward and resolved within a reasonable timeframe. Thank you for your kind words.
Kind regards,
Anna
Everything was easy to understand and a…
Everything was easy to understand and a four price.
Will certainly use again and recommend.
July 6, 2026
Reply from ReduceMyExcess
Hi Chris,
We're really pleased to hear that you found everything clear and well-priced. We appreciate your feedback.
Kind regards,
Anna
GOOD CUSTOMER SERVICE
During my year as a customer, I didn’t have need to utilise my insurance. I was annoyed when it automatically renewed. (I saw a note that it was due but hadn’t realised it would renew automatically). I contacted the company and they cancelled the renewal without argument. Although I won’t require this service for a while, when I do need additional insurance cover (so as not to be ripped off by car rental companies) I will certainly contact ReduceMyExcess first.
July 5, 2026
Unprompted review
Reply from ReduceMyExcess
Hi Floyd,
We’re pleased to hear you were happy with the service you received from our team. We’re sorry to hear the automatic renewal came as a surprise, although we’re glad we were able to resolve this quickly for you.
We send renewal reminders in advance to give customers time to review their cover and make any changes if required, and we’re always happy to help if plans change.
Thank you for your kind words and for considering ReduceMyExcess again in the future.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Bob,
We're happy to hear you found renewing your ReduceMyExcess policy easy.
Kind regards,
Anna
Easy and quick to do.
June 27, 2026
Reply from ReduceMyExcess
Hi Danny,
We're so pleased to hear you found ReduceMyExcess straightforward and efficient to use. Thank you for sharing your positive experience with us.
Kind regards,
Anna
Easy Website. Sorted. Thanks
We always use ReduceMyExcess and had no problems. Clear and understandable website. Thanks
June 27, 2026
Reply from ReduceMyExcess
Hi Barnaby,
We're delighted to hear that you consistently use ReduceMyExcess and have had no problems. We're also pleased that you found our website clear and understandable. Thank you for your kind words!
Kind regards,
Anna
Very easy to book and understand what…
Very easy to book and understand what is and isn’t covered.
July 7, 2026
Reply from ReduceMyExcess
Hi Claire,
We're happy to hear that taking out a policy was easy and you found it easy to understand what our cover includes. Thank you for your feedback!
Kind regards,
Anna
Did not have on auto renew
Did not have on auto renew
New premium was competitive but needed to change cover.
Got email reply, changes made and renewal activated and paid
Easy process
July 7, 2026
Reply from ReduceMyExcess
Hi Julian,
Thank you for your review.
We’re really pleased to hear you found the renewal process straightforward and that our team was able to quickly make the changes you needed. It’s also great to know you found the premium competitive.
Kind regards,
Anna
good customer service great value
July 7, 2026
Reply from ReduceMyExcess
Hi Eihab,
We're happy you're happy!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Jayne,
We're delighted to hear you found our service straightforward to use and that the cost was satisfactory. Thank you for your positive feedback.
Kind regards,
Anna
Quick service, no fuss claims
I had the misfortune of needing their services due to an act of vandalism on a rented car. The experience with them was excellent. Good communication, and claim settled quickly and without fuss.
The only advice is to give a read about what behaviours to have in case of accident and what documentation will be needed to file a claim, this will avoid unpleasant conversations later.
June 11, 2026
Unprompted review
Reply from ReduceMyExcess
Hi Francesco,
We’re sorry to hear about the vandalism, but we’re delighted to hear your claim was settled quickly and without fuss. It’s great to know you found the process straightforward and that our team kept you informed throughout.
We also appreciate you sharing your advice for other customers. Having the right documentation to hand certainly helps claims be processed as smoothly and efficiently as possible.
Kind regards,
Anna
100% Neccesary when renting anywhere
100% Neccesary when renting anywhere. Don't wait for the heavy sell at the rental desk and the artificially high excess that these companies subsidise their low rentals with, insure against it.
July 5, 2026
Reply from ReduceMyExcess
Hi Domingo,
We’re really pleased to hear you see the value of having excess cover in place when hiring a vehicle. Thank you for your review.
Kind regards,
Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.