Refreshment Systems Ltd Reviews 54

Recommended

Had an issue with one of the vending machines, i emailed their team and Sam replied within 4 minutes and arranged refund. Outstanding!

From start to finish the support has been excellent, Michelle has been very patient with me as it took some time to decide which route we were going to go down. Buy or Rent. The machine is amazing and has our company logos on it, its bright and easy to use both cash & card.

Great Company with Great Staff

Michelle is very experienced and professional. Provided all the information necessary in a timely manner with choices and her recommendations. All sorted very quickly with great communication along the way to installation. A great company with years of experience.

Had fantastic engagement from Michelle Jordan and her team. Very helpful and accommodating, with a positive can do attitude. Nothing has been too much trouble and Michelle has been very responsive when I've asked something. It’s been a pleasure working with her. Thanks

“Having worked with Michelle Jordan at RSL for some time, I can confidently say she has always been incredibly helpful. She consistently provides clear information, accurate sales quotes, and reliable support with any issues that arise.”

Their machines are literally the worst I`ve met with. there are 2 in my workplace both of them using faulty goods lift system, so sometimes I can`t even start the transaction because the machine just detect wrong lifting mechanics. Pricing is ridiculous, £2.10 for a 500ml bottle of soda. not to mention those not even rare occasions when I don`t get the previously paid goods because on the randomly chosen spot the soda bottle sits on the top of the spiral. Often wrongly stacked loosely refilled hardly supervised garbage.

Would just like to praise and compliment Lisa hemingway who looks after the vending machines at uk greetings...she is always so friendly and helpful and she does an exceptional job...

Quick to respond when required. Great service and very helpful and friendly staff

Michelle has been incredibly helpful giving me information about different coffee machines, which one would work the best for our requirements, answered all my questions and has been a pleasure to work with.
The engineers attending site on the day to install were also brilliant, so the support from the team is great! We are very happy with the new machine!

We received thorough assistance through all steps of the new machine installation process. We were actively in contact with Michelle, who was very helpful and always available to help.

LISA comes to FMG in Huddersfield and i got to say she is the loveliest person and amazing service.... Keep the good work up Lisa :-)

Exceptional 24/7 Vending Service with Outstanding Customer Support

We’ve been using RSL for our 24-7 vending needs, and the experience has been nothing short of exceptional. The convenience of 24/7 access to fully stocked machines has been a huge benefit to our patients, staff and visitors alike, but what really sets this provider apart is their top-notch customer service.

Whenever we've had a question or needed support, their team has responded quickly, professionally, and with a genuine willingness to help. It's clear they care about both the quality of their machines and the satisfaction of their customers. Restocking is always timely, machines are clean and modern, and any issues (which are rare) are resolved promptly.

Reliable, responsive, and refreshingly customer-focused — I highly recommend RSL to any business looking for a worry-free 24-7 vending solution.

Dan has been helpful from initial contact to installation and after sales. no issues and prompt reply from installation teams and any issues with machines

Dan Kennedy and The Vendor Boys have been working together for 12 months now, and throughout this time, the experience has been nothing short of outstanding. Most recently, Dan helped me with two new vending machines, and once again, everything went perfectly.

Dan is incredibly knowledgeable and always goes the extra mile to make sure everything runs smoothly. The delivery of the machines was quick and right on schedule, which made the entire process seamless. The team handling the delivery and setup was professional, friendly, and ensured the machines were installed exactly as needed.

There were no issues at all during delivery or installation — the machines were up and running in no time. Dan’s attention to detail, excellent communication, and commitment to providing top-quality service really stand out.

After a year of working together, I can confidently say Dan is reliable, efficient, and genuinely cares about his customers’ success. I would highly recommend Dan Kennedy to anyone looking for a trustworthy partner for their vending needs.

We have had hot food vending installed with no problems,

However it has taken two weeks to fill the machines.

Great support throughout the process, despite numerous revisions. Looking forward to a long, efficent & profitable relationship.

Jill ( UK Project FIT Manager) at RSL has made a huge difference since coming on board. Jill has contributed significantly towards a positive user experience by being proactive and improving communication/engagement.