SUPERCUPS VENDING LIMITED Reviews 12

TrustScore 2 out of 5

2.2

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Company details

  1. Business Services

Information provided by various external sources

SuperCups Vending Ltd supply and service a range of vending machines, hot beverage machines and water coolers to hundreds of customers. Established in 1976 and based in Ashford, Kent. We are the leading independent vending company in South East of UK.


Contact info

2.2

Poor

TrustScore 2 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The drink vending machine charged me…

The drink vending machine charged me twice. I wanted a diet coke for £1.30 so i clicked E3 and it said present card. I used apple pay and stood there for a minute while it said something like processing transaction. I then cancelled it to which it said "TRANSACTION CANCELLED" and i did NOT get my drink. I then did it again and this time it did not make me wait a minute to load, and i got my drink. I have been charged twice despite is telling me transaction was cancelled and i did not get my money!!! Will not be using the Hadlow college animal management vending machines again as this is unacceptable as i have been charged for.

March 31, 2025
Unprompted review
SUPERCUPS VENDING LIMITED logo

Reply from SUPERCUPS VENDING LIMITED

We sincerely apologize for the inconvenience caused by not receiving your product. We understand how frustrating this must be.

We take such matters seriously, and we want to resolve this as quickly as possible. That is why we have sent you a request for further information so we can assist you. We eagerly await your response

Rated 4 out of 5 stars

Great machines and good service

We have a snack vending machine which we have had on our premises for a while and recently decided to add a beverage machine too. Vesta visited and was very knowledgeable and helpful! We now have the new machine in place and staff are delighted with it. The guys who installed were also very efficient.
My only criticism would be that training on the Nayax system was not arranged in advance of receiving the machine. However, this was remedied with training via phone after a couple of days. Great service!

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and product

Supercups made the process of getting new vending machines for our site very easy and straight forward.
They communicated frequently, made helpful suggestions, hit all their deadlines and were always contactable instantly. We have had the machines in place for 6 weeks now and they have all worked perfectly. We are delighted with the service we have received and would highly reccommend

October 18, 2022
Unprompted review
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Rated 5 out of 5 stars

We've recently had our new Supercups…

We've recently had our new Supercups coffee machine delivered and the new updated design fits our office perfectly. The Supercups team are always very helpful both over the phone and when visiting to restock/clean our machine.

Always providing a great service!

October 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Great service

Professional service and advise, competitive prices, great people to do business with.

February 3, 2020
Unprompted review

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