I was told about this company through a recommendation. I never thought I would have any claims as I always pride myself on reading any finance agreements before signing. I could not believe it &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't received any money as yet, however, these guys have been very professional, keeping me updated all the way. The form was so easy to complete, a few personal details and they came back to me... See more
Super easy to complete, took less than a minute to see what I could be owed. Simple hand over to a legal firm, with minimal involvement. It’s an easy no brainier to go ahead and do if you believe... See more
Company replied
I’ve not heard anything for 6 plus weeks , I did expect a quick outcome . Communication seems to have stopped ?. I’ve just received an update & the lady in question was extremely helpful , very kno... See more
Company details
Written by the company
The Refund Club helps people discover whether they may be entitled to financial refunds or compensation quickly, clearly, and with expert support. As a specialist client claims support company, we guide clients through each step of the early claims process, from eligibility checks and information gathering to preparing cases for submission to our trusted legal partner, Sandsford Law Ltd, regulated by the Solicitors Regulation Authority (SRA). We’re committed to clarity, efficiency, and trust. That means transparent communication, a smooth onboarding experience, and regular updates so clients always know exactly what’s happening with their claim. Our goal is simple: to make starting a claim straightforward, supportive, and stress-free from day one.
Contact info
3rd Floor, 45 Albemarle Street, Mayfair, W1S 4JL, London, United Kingdom
- 0203 442 4262
- trustpilot@sandsfordlaw.co.uk
- refundclub.co.uk
Have you had a car finance?
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Refund Club
Dear Mr Wright,
Thank you for your review! We’re really pleased you’ve found the Refund Club journey straightforward so far.
We completely understand that the outcome is the important part. Not every car finance agreement was affected by a Discretionary Commission Arrangement (DCA), which is why identifying an agreement is only the first step and doesn’t automatically mean compensation will be due.
If you choose Sandsford Law to progress your potential claim, one of our aims is to obtain an early indication from the lender of the commission model, if any, used on your PCP or HP agreement. This can provide greater clarity at an early stage about whether your agreement may have been affected, rather than leaving you wondering while the complaint progresses.
Our experienced team will also manage the complaint and deal directly with the lender on your behalf. There are no upfront legal costs and we work on a No Win No Fee basis, our agreed success fee is only payable if your complaint is successful and is taken from any compensation recovered.
We hope to make the rest of your journey just as straightforward.
The Refund Club Team
I am still waiting for results so you…
I am still waiting for results so you aren’t getting anymore stars purely on the grounds of asking to early in the process
August 23, 2026
Car finance compensation
To trigger the process, it was easy and straight forward, from entering my initial details to receiving a notification that i maybe entitled to a compensation payment.
August 30, 2026
Fast and easy to use
Quick, simple, easy to use, got an estimate within minutes and all information was handled quick
August 15, 2026
Very informative and easy to use .
August 29, 2026
Easy to use and quick
August 28, 2026
Simple to use
Simple to use, but claim is at infancy. A more complete opinion will only be possible once answers start to arrive. I am unaware whether I have a claim or not and await communication to substantiate this, but I definitely had and completed a finance agreement. My overall opinion will be formed on how smoothly and efficiently these answers come, not on any final settlement sum.
August 27, 2026
Making it easy
August 26, 2026
SO EASY GREAT SERVICE
August 25, 2026
Quick and very easy
August 25, 2026
Easy to use straight forward
August 25, 2026
Easy and quick process
August 24, 2026
Needs a little more for what you have to give a website
Appreciate the survey was kinda quick but still you have to put certain private details in plus your have to ID verification also & you dont get much info on the page your just left on a page nothing saying its complete and well submit your claim who i may be dealing with nothing, & via my emails they do have more information but again they are those no reply emails that your not meant to reply to, what if i wanna ask question i have a generic email that i can email, i feel we should get a claim handlers name at least if i have anything i wanna ask or get a human give me the usual process that we go through or what i may potentially go through.
August 24, 2026
Reply from Refund Club
Dear Mr Gardner,
Thank you for taking the time to leave such detailed feedback. We completely appreciate that when you’re providing personal information and considering a motor finance claim, you want to understand what happens next and, importantly, know that there’s a real person available if you have questions.
Refund Club and Sandsford Law take client verification and the secure handling of personal information seriously. ID verification forms part of our process where required and helps us, and the lenders we deal with, verify that we are acting for the correct person.
If you choose Sandsford Law to act for you, our team will manage the complaint directly with the relevant lender and aim to obtain an early indication of the commission model, if any, used on your agreement. We’ll also keep you updated as your claim progresses.
You’re certainly not limited to automated emails. If you would like to speak to our Customer Service team, you can call us on 0203 442 4262 during our opening hours of Monday to Friday, 9:00am–5:30pm.
Alternatively, you can email our Refund Club Help team at help@refundclub.co.uk and a member of the team will be happy to assist.
Your feedback about making these contact options and the next steps more prominent during the online journey is really useful, and we’ll be sharing this with the team.
The Refund Club Team
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