Refurbmac 

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Rated 1 out of 5 stars

Avoid these people at all costs. They are scammers. They never sent my Macbook Air and when I requested a refund, claimed to have sent it in January, but it wasn't until I actually initiated court pro... See more

Rated 5 out of 5 stars

Ordered a mac mini, Grade C which had a minor mark on it. Barely noticeable whatsoever, very happy. Came with updated MacOS, fully unregistered and unused. Basic packaging but that is to be expected.... See more

Company replied

Rated 5 out of 5 stars

Refurbmac is great. It gives people a chance to recycle their old items that would otherwise be wasted and at the same time enables them to use the money to buy something they've not, Even better it g... See more

Rated 1 out of 5 stars

Don't waste your time and money on that scam. After 6 working days after making an order, I contacted them several times - email - unresponsive, phone - unresponsive I called 10 times, online chat - t... See more

Company details

  1. Computer Store

Information provided by various external sources

We provide a variety of refurbished Mac products such as Macbook, iMac, Mac Mini, iPad, iPhone, accessories and more at unbelievable prices.


Contact info

Breach of guidelines

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Rated 5 out of 5 stars

Ordered a mac mini

Ordered a mac mini, Grade C which had a minor mark on it. Barely noticeable whatsoever, very happy. Came with updated MacOS, fully unregistered and unused. Basic packaging but that is to be expected. Delivery times were a little annoying over Christmas, but cant complain. Overall, if you want a great value refurbished Apple device, you cant go wrong. I'll be coming back. Great product.

December 21, 2021
Unprompted review
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Reply from Refurbmac

Thank you so much for this 5-star review.

We really appreciate you being a customer and helping to share the word about us.

We’re here for you anytime.

Rated 5 out of 5 stars

Best price for a perfect Refurbished…

Best price for a perfect Refurbished Mac Mini. Thank you all at RefurbMac. Very friendly customer service. Delivered in good time before Christmas.

December 17, 2021
Unprompted review
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Reply from Refurbmac

Thank you for your review.

We will share this with the store team to let them know how we are doing.

Hope to see you soon.

Rated 5 out of 5 stars

Great!

Purchased from this company a number of times now and have always received a great product. I was contacted at every step of the way, as well as after the products arrived to make sure all was well.
I'll definitely be using again in the near future!

November 9, 2021
Unprompted review
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Reply from Refurbmac

Thank you so much for this 5-star review.

We really appreciate you being a customer and helping to share the word about us.

We’re here for you anytime.

Rated 4 out of 5 stars

refunded promptly

after I had bought an iPad from them I found it was not wanted and so asked for a refund. After explaining what had happened they were very helpful and refunded me immediately. Found this very reassuring.

March 25, 2021
Unprompted review
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Rated 3 out of 5 stars

Full refund received

We ordered a product from Refurbmac but unfortunately it didn't work correctly when we received it. We were able to return it and ordered a different product. Unfortunately, that didn't work either. The company stood by their word though and gave us a full refund.

March 16, 2021
Unprompted review
Rated 5 out of 5 stars

Good products and good customer service

Received a higher tier MacBook Pro in great condition for a fair price, however it was with the wrong charging adapter for the specs. I got in contact with refurbmac, and within 5 days I received the correct charger, totally free of cost, with great costumer service. Definitely going here again when I next need them :)

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Really happy with this service

Really happy with this service.
I needed a used MacBook urgently (within 24 hours) and I found this company online with the best prices and selection. I discovered they were based close to me so I was able to pick up the Mac in person. Communication throughout was responsive, whether via phone or email.
They have a supportive and "can-do" attitude.
The technician I dealt with was super patient and even helped me in his own time when I got stuck on something in the set-up later that evening when he was no longer at work.
These guys go above and beyond to help the customer in my experience.
I will certainly be going to them first, when I next need a new Mac.
Moreover I now know where to sell my old equipment when it gets too tired to use properly and I am ready to upgrade.
Thanks Refurbmac - really happy with your service.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent - sold three macs very easily

Excellent experience. I contacted the team to sell three macbooks I had. I gave them the details they needed and they provided an estimated price. I posted the macbooks to them and within a few days they had inspected it and told me the estimated price would stand. Couldn't have asked for anything more!

December 18, 2020
Unprompted review
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Rated 1 out of 5 stars

Its not a Sale its a Scam

Refurbmac have listed a 2020 i3 macbook air on "sale" for £900, they state this is a sale as the price is reduced from £1,100. This to me seems ludicrous as the MacBook listed was released at only £999 from apples on website on launch day. There is no way Refurbmac ever sold a refurbished product above RRP hence this sales tactic is predatory and misleading.

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

So so impressed.

So so impressed.
Was not sure exactly what I wanted- but consulted Ali online and he with great patience and knowledge advised me brilliantly.

He even sped up the delivery aspect of it too.
Very impressed and thanks to Ali again.

Tq.

November 2, 2020
Unprompted review
Rated 4 out of 5 stars

This is the first time I have dealt…

This is the first time I have dealt with Refurbmac.
I had excellent communication with Ali all through the transaction.

The iMac has now been delivered. It is in good condition and is working well so far.

Quick delivery. Good packaging to protect the iMac via delivery.

Thank you.

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

First time customer

This is the first time I have dealt with Refurbmac.
I had excellent communication with Ali all through the transaction.

The iPad Pro 12.9 has now been delivered. It is in excellent condition and is working well.

I now no hesitation in recommending this company - excellent service

October 6, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

I was trying to buy a new-to-me MacBook and found just what I wanted on Refurbmac at a great price. Unfortunately, my old computer failed me mid-transaction but their Customer Service got me sorted out quickly. So excited for my new Mac!

September 11, 2020
Unprompted review
Rated 4 out of 5 stars

iMac purchase

I wanted to purchase an iMac but was confused with the many options available. Started an email trail, very efficient in their replies and I then requested a telephone call to discuss. Ali called me and has been incredibly helpful. I am due to collect this afternoon (as I live locally). My experience so far has been extremely satisfactory and I have every confidence that the machine will be too. Thanks for a great service so far I would definitely purchase again.

September 11, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered refurbished Mini Mac from this…

Ordered refurbished Mini Mac from this website on 5/9/20, never got confirmation of the order, on Monday 7/9/20 received email from DPD that parcel will be delivered on Tuesday 8/9/20, then another email that delivery is cancelled by Mac4sale ( who are they? ) then I got phone cal from them on Wednesday 9/9/20 that Mac I ordered is out of stock and they offered one £200 more expansive which I declined and asked for refund ASAP.
On Thursday 10/9/20 another phone call that they now have it in stock and will dispatch it tomorrow Friday, when I mentioned refund and that I needed Mac for when it was ordered, no reply, asked them for confirmation of the order ( did not send me ) finally got email on Friday 11/9/20 that it has been shipped by Royal Mail now...
Really poor service, really not professional and feel that they are not listening to customer needs but trying to sell what they want and how they want it.

Would not recommend them!

September 11, 2020
Unprompted review
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Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero starts I would. Terrible from start and its not even finished yet. Ordered a iMac and never received a confirmation email until I chased it up. Took a couple weeks for delivery. When it arrived the screen was smashed which I appreciate was the courier and not them. Contacted them via email/ calls / online chat and constantly ignored. eventually got a response and told they would send a returns label - 2 weeks later and 6 ignored emails still no returns label. Eventually got through on the chat line and a lady sorted this out. I got confirmation it was signed back at their business 3rd July but no correspondence about sending a new product or howling for repair. Today 14th July I have eventually got through again but still have no product. Asked for a refund and apparently today they will send me an email (convenient). However, I won't hold my breath. The saga continues. AVOID AVOID AVOID.

July 14, 2020
Unprompted review
Rated 1 out of 5 stars

BAD very BAD

Would not use them again. After sale service is horrendous. Totally ignoring phone calls e-mail etc left so many messages it’s unbelievable. The MacBook Pro is still under their 1 year warranty which their are refusing to Honor. Spent over £350 on a brick. Do not touch them with a barge poll

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and smashing products

Refurbmac offer a wide range of refurbished Apple products and are highly respected so I treated myself to an iPod touch 5th Generation. In normal circumstances (without this Covid-19 lockdown) you'd expect to get an email about dispatch in about 5 working days but they are working at reduced capacity but still receiving high levels of orders so do expect a delay while they make items ready for you. I contacted them after about two weeks had passed. Matter resolved quickly with some great comms from the company. The iPod Touch I received was packaged very well, in super order (not a mark on it) and works like a dream. Don't hesitate to order from them but do allow them some leeway on delivery times while the lockdown continues.

April 25, 2020
Unprompted review

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