The light fittings are stylish and modern. The service from Regenbogan was very good and the goods arrived quickly and very well packaged. The only negative is that the glass shades are very delicate... See more
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Excellent response time and service from Anna. Lights arrived when promised (via Lithuania, Poland, Belgium and two UK depots with DHL). Good quality fittings, instructions a bit vague and "pins" ho... See more
Company replied
Hello all, recently bought Modern white LED sqaure flush ceiling light in orange with 6 lighting modes, very good product, best for the value, but orange frame panel came damaged, if it wouldn't be... See more
Excellent light with beautiful patterned shades. Has really improved the overall light in our lounge. Delivery and order process was easy and any query before ordering was dealt with efficiently. I o... See more
Company details
Information provided by various external sources
It all started in Frankfurt on the Main in 2003. The founder of MW-Light Waldemar Friesen wanted the company to produce top-notch light fixtures serving to beautify interiors both of city flats and country houses. His strong belief that light plays t...
Contact info
Bismarckstraße 45, 10627, Berlin, Germany
- 44 20 35 19 81 45
- client@regenbogen.co.uk
- regenbogen.co.uk
4.1
Great
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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New light shades
I got in touch with RegenBogen for 2 new light shades and they were brilliant they sent me an order link I filled it in and payed and 2 days later they arrived FANTASTIC
THANKYOU
August 22, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear Sandra!
thank you for such a great review.
We are really happy to be helpful and to provide a good service.
Please feel free to contact us again in future.
Regards,
Regenbogen Team.
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Quality Problems
I bought three identical wall lights, and there were two quality related problems:- one of the external nuts had a bad thread so it had to be tightened with a pair of pliers instead of hand tightening, and one of the neutral wire connections within the bulb holder was faulty so it had to be repaired (fortunately I am competent to make such a repair, otherwise it would have had to be returned). I don’t think these products are being checked properly.
August 4, 2020
Unprompted review
Reply from RegenBogen.co.uk
Good day!
thank you for contacting us.
We are really sorry you had these issues with the items.
In such cased we offer the delievery of replacement parts or exchange the product.
We hope everything is managed for now. We will send this info to our quality control dpt.
Regards,
Regenbogen Team.
Order got cancelled
Ordered an orange 3-way light fitting from their website. Really nice looking light and good price. In stock and order went through fine. Nearly two weeks later I chase up as light still hasn’t arrived. Receive a call to say order was cancelled as not in stock (no email prior to me chasing to say order had been cancelled). Still awaiting refund and have been told will be several days to process it (even though order was placed on 14th July)
July 27, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer,
we're really sorry for the delay, but we have done all possible, to credit back your money in time. It has happened because of technical issues. Please feel free to contact us for any questions. Nevertheless we hope to see you in our shop again.
Regards,
Regenbogen.
Everyone was really nice & very helpful.
July 22, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer, thank you for taking the time to write a feedback about our company. We are so glad to know that you are satisfied with the service. Regards, Regenbogen Team.
Great👍
Good website, well laid out, easy to navigate with plenty of info and pics on a great range of lighting products.
Good customer service, had an issue with payment not going through, but was rapidly dealt with and goods reserved for me until I had time to re order on the website. A variety of payment methods are available.
Lamps arrived in good time with fully tracked service from DHL. Well packaged with all documentation.
July 17, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer, thank you for your 4-star feedback. This is very much appreciated. We hope to see you again in our online shop on Amazon. Kind regards, Regenbogen team.
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payment made impossible
I attempted to buy a pendant lamp online. Having entered the details the website asked me to confirm my payment method but there was no link to enable me to do so. I phoned and was told that I could not pay by card over the phone but I would be sent an invoice. When I got this there was no facility to pay by card or PayPal and one was expected to make a bank transfer to a bank in Germany. The account details on the invoice were incomplete with no sort code and my bank eventually told me that there was not enough information to make the transfer. What RegenBogen need to understand is that in England a customer expects to have straightforward methods of payment available and an overseas bank transfer is not simple. This has been a very time-consuming and frustrating experience. Never again!
July 15, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer,
we are really sorry for your difficulties with payment. Please contact us at any time and we will help you pay for your purchase. Now all payment methods function correctly, you can freely choose any of them.
Regards,
Regenbogen.
Just as expected and arrived earlier…
Just as expected and arrived earlier than expected
June 28, 2020
Unprompted review
Reply from RegenBogen.co.uk
Good day!
Thank you so much for your feedback.
We are really happy you are pleased with our service.
We will be glad to see you in our store again.
Regards,
Regenbogen.
Good service and good price
June 12, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer,
thank you so much for leaving such a positive review on our page.
We are glad to know you are pleased with the purchase and our service.
Feel free to contact us again.
Regards,
Regenbogen team.
Fabulous lights,and customer service…
Fabulous lights,and customer service was outstanding.Speefy delivery,highly recommended
June 5, 2020
Unprompted review
Reply from RegenBogen.co.uk
Hello Mrs. Skilton,
thank you so much for the review, we really appreciate it.
We are so happy to hear you loved our service and the lamps.
We always try to provide high service. Feel free to contact us with any questions.
Regards,
Regenbogen Team.
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Super fast delivery in Europe
Super fast delivery in Europe. Well packed items. Good homepage with all needed info about the products, good pictures. Return here for 3rd time.
May 25, 2020
Unprompted review
Reply from RegenBogen.co.uk
Good day!
We are so happy to read such a positive feedback. We do our best to satisfy our customers with quick shipping and high quality of the lamp.
Feel free to contact us for getting assistance in future.
Regards,
Anna
Regenbogen Tea,m.
Reply from RegenBogen.co.uk
Thank you for giving us 5 stars! We always try to do our best for the customers. We will be happy to see you in our shop again. If you have questions, do not hesitate to contact us. Regards, Regenbogen team.
Nothing has arrived
Nothing has arrived, give your driver my phone number....
May 9, 2020
Unprompted review
Reply from RegenBogen.co.uk
Hello!
We have given all the if to DHL. They have your phone number.
The package has to be delivered on 13/05. They will phon you soon.
Regards,
Regenbogen Team.
Beautiful chandelier and it looks great…
Beautiful chandelier and it looks great above our dining room table. I was worried about it in transit as it is mostly glass, but it was very well packaged and arrived in perfect condition.
The delivery was fast, with easy to follow tracking status and a very nice delivery man at the end!
I would definitely order from Regen Bogen again :)
May 6, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear Mrs. Craig,
thank you so much for taking the time out to share your experience with other customers.
We are happy to know that you love the chandelier from our shop. It has a very unique design and we are happy for you that you got it.
Please feel free to contact us again if you need our assistance in future.
Regards,
Anna Geis
Regenbogen Team.
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Fast and easy to install
The shipment was incredible fast, it took me some time to install the ceiling lamp, but the customer service send me the instructions and guide me step by step.
I will recommend this page
April 26, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer,
thank you so much for taking the time to give us 5 stars!
We do our best to provide a good service. Feel free to contact us again if you have any questions or want to buy something else.
Regards,
Anna Geis
Regenbogen Team.
Excellent quality
Excellent quality , on time shipping. Perfect. Would recommend to anyone
March 22, 2020
Unprompted review
Reply from RegenBogen.co.uk
Hello Majda,
thank you for such a great feedback.
We are happy to know that you are satisfied with the purchase in our shop.
We always do our best to deliver the orders on time.
Regards,
Anna Geis
Regenbogen team.
Great customer service and fastest and…
Great customer service and fastest and safe delivery across the ocean!
March 7, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer,
thank you for such a lovely review!
We are always happy to hear that our customers are pleased with the purchase.
You can always contact us if you have any questions or need our assistance.
Regards,
Regenbogen team.
Quick delivery great price
March 1, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer,
thank you for such a positive feedback.
We are happy to hear that you are pleased with the delivery times and the price of the item.
We will be glad to see you in our shop again.
Regards,
Regenbogen team.
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Happy customer
Very easy process from ordering to delivery. The quality of the products are excellent. Thank you.
February 14, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear customer, thank you for giving us 5 stars! We are glad to know you are satisfied with the purchase and service. Please, feel free to contact us by any other questions. Regards, Regenbogen Team.
delivery was very good on time when told
February 3, 2020
Unprompted review
Reply from RegenBogen.co.uk
Dear Mr. Wood,
thank you for taking the time out to write a feedback about your experience with us.
We are happy to know that everything was delivered on time.
We will be glad to see you in our shop again.
Regards,
Anna
Regenbogen team.
Good service
Very good communication, very quick replies. Extremely helpful. Great service
December 24, 2019
Unprompted review
Reply from RegenBogen.co.uk
Dear Jane,
thank you for such a positive review!
We are happy to be helpful. Please, feel free to text us again by any questions.
Regards,
Anna
Regenbogen team.
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