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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mason who was our advisor, was superb. He kept us in the loop at all times with updates on what the financial situation was and what events, influences were upcoming and how it might effect the exchan... See more
Company replied
I have had an absolutely excellent experience with Regency FX. I have been guided through the whole process in a personal a tailored way by Toby. Initially I was unsure that this was the right way to... See more
Company replied
Jamie Hodge was very helpful in our currency exchange. Our experience, however, was tainted by three, hour long, reviews with the fraud squad in our UK bank. The bank made us question the authenticity... See more
Company details
Written by the company
Here at Regency FX we pride ourselves on our exemplary service in the currency conversion / FX space. Whether that's online, over the phone or if you want to meet us in our offices, we're here to look after you. As we are a dedicated currency transfer service only, it means we can keep our service lean and focused. This means we can undercut other offerings like high street banks. Also many other currency transfer services operate from big name locations whilst we focus on passing cost savings on to our clients. What sets our service apart is our unwavering focus on meeting and exceeding the diverse needs of our clients. We understand that every individual and business has unique requirements and we go the extra mile to tailor our solutions accordingly. Our team of experienced professionals combines expertise with a deep understanding of market trends, enabling us to provide you with insights, strategies, and personalized recommendations that give you a competitive edge. We offer quick and secure transfers, you can trust that your financial safety is our top priority. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. Our transfer service is also lightning-fast, so you can rest assured that your exchange will be executed as quickly as possible. If you have any questions about the types of transactions we offer or the currencies we support, please don't hesitate to ask. We are transparent about the process and will work with you to ensure you receive the most cost-effective solution for your needs.
Contact info
14/15 Lemon Street, TR1 2LS, Truro, United Kingdom
- 0800 041 8031
- hello@regencyfx.com
- regencyfx.com
4.8
Excellent
483 reviews
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful people
Friendly and helpful people offering guidance and advice throughout the process.
August 11, 2025
Unprompted review
Reply from Regency FX
Hi Darren,
Thank you for taking the time to leave this review.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Very helpful support.
It was comforting to know that there is someone always there, paying close attention to my transaction. It was my first time using such a service, but it went smoother than I expected.
September 17, 2025
Unprompted review
Reply from Regency FX
Hi Mariko,
Thank you for leaving this review.
If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Overall great experience
Mr Mason has been great in guiding me through the account creation process and very supportive to ensure the transfers would go trouble free.
Exchange rate are competitive and well positioned vs regular street bank / financial institutions
September 15, 2025
Unprompted review
Reply from Regency FX
Hi,
Thank you for taking the time to leave this review, we are glad to hear that Mason has been very supportive through your transfer.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Patient and comprehensive
Asked Toby numerous times for spot checks on rates, just to ensure that the rate they could offer beat what I was getting via high street banks, and he was always more than happy to do so. Transferred the funds on Friday, and the promised amount landed in my account on Monday. Thanks Toby!
September 15, 2025
Unprompted review
Reply from Regency FX
Hi Christian,
Thank you for taking the time to leave this review.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Reply from Regency FX
Hi David,
Thank you for this review.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Would definitely recommend.
Toby was brilliant throughout the process, attentive, responsive and very efficient.
The transfer requirements were surprisingly complex from my end - Toby was able to guide me through the complex process and made it as simple as possible. He also had an unbelievable level of knowledge of the different international banking systems I was transferring money between.
Also saved me a fortune in FX fees!
Would definitely use again.
September 1, 2025
Unprompted review
Reply from Regency FX
Hi Lee,
Thank you for taking the time to leave this review, we are pleased to hear that Toby was brilliant throughout the process.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
The understanding of my needs and the…
The understanding of my needs and the process to achieve them was quite straightforward and mason provided the support necessary to obtain the necessary results with follow up calls throughout the process thank you Mason
September 10, 2025
Unprompted review
Reply from Regency FX
Hi,
Thank you for leaving this review.
If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Slick, Reliable and Trustworthy.
James assisted me with getting set up to be able to send payment in other currency with great savings to be made. However the best bit apart from the savings is the slickness of the process and the dashboard interface.
It's really reassuring to know that James is just a phone call away and he really knows his stuff.
Thank you
September 10, 2025
Unprompted review
Reply from Regency FX
Hi,
Thank you for taking the time to leave this review.
If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.
Find more about our referral scheme at: https://www.regencyfx.com/referral
I can recommend RegencyFx
I can recommend RegencyFx. They truly verified me and my transfer receiver which made that I felt safe. Also they quickly transfered funds without any problems. Huge props for Mason as my account manager ;-)
September 4, 2025
Unprompted review
Reply from Regency FX
Hi,
Thank you for leaving this review,
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Good service, accommodating team, fast transfer
Good service, and accommodating team. The reason why I am giving 4 stars and not 5 is because the spot exchange rate wasn't the best when the transfer went through. There was a bank intermediary fee that was charged to me without my knowledge, but Toby handled the situation in my favour and in a professional way. Overall, I recommend Regency FX, they are reactive, and proactively following up with you.
July 27, 2025
Unprompted review
Good service and rate
We had good service from Regency FX. And the rate of exchange was very competitive, we did compare another FX company in Truro, who didn't have as good a rate, Thanks
August 1, 2025
Unprompted review
Great Experience
Great experience. Transfer from Finland to USA took a few hours including transferring the funds to RegencyFX, getting an exact quote for the rate, and then having the funds transferred to US. Callum provided excellent customer service all through the transaction. I highly recommend RegencyFX.
September 2, 2025
Unprompted review
Reply from Regency FX
Hi,
Thank you for writing this review.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
I had a good experience working with…
I had a good experience working with Regency FX. To secure competitive rates, it’s best to compare options, research the market, and then negotiate.
They don’t offer online rate checks, so you have to rely on messages and email. A positive aspect, however, is that they are also available via WhatsApp, which makes communication easier.
August 28, 2025
Unprompted review
Toby was very knowledgeable and kept me…
Toby was very knowledgeable and kept me updated throughout the process. He was always on top of things and the pricing was competitive. I highly recommend and will acquire their services going forward .
August 1, 2025
Unprompted review
Reply from Regency FX
Hi David,
Thank you for leaving this review. We are pleased to hear that Toby was always on top of things.
If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.
Find more about our referral scheme at: https://www.regencyfx.com/referral
Mason who is my adviser at Regency FX…
Mason who is my adviser at Regency FX has done a superb job, couldn't fault him in any way.
He phoned me up when the pound had reached a peak which is really helpful if you are not actually watching the currencies at that time.
So well done to Mason and his very polite team at Regency which is not very common these days with other institutions. Would definitely recommend them especially if transferring large sums like property purchase.
August 22, 2025
Unprompted review
Jamie Hodge was very helpful in our…
Jamie Hodge was very helpful in our currency exchange. Our experience, however, was tainted by three, hour long, reviews with the fraud squad in our UK bank. The bank made us question the authenticity of RegencyFX. This was unnecessary, everything went smoothly and the money went into our overseas bank without a hitch. We would definitely recommend the company and use them again.
August 20, 2025
Unprompted review
Jamie was very knowledgeable and kept…
Jamie was very knowledgeable and kept me updated throughout the process. Regency FX were always on top of things and the pricing was competitive. I highly recommend Regency FX.
August 14, 2025
Unprompted review
Great doing business with
We’re attentive and professional, James answered queries even though he was on holiday and saved me 5% on transfer of GBP to Thai Bahts
August 20, 2025
Unprompted review
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