A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... See more
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We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line. The only issue we encountered was self build hampers. We were unable to choose... See more
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I have used Regency Hampers for years now. The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the... See more
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Company details
Written by the company
Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.
Contact info
Eagle Tower, GL50 1TA, Cheltenham, United Kingdom
- +44 01242 500920
- info@regencyhampers.com
- regencyhampers.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Regency Hampers
Thank you for your wonderful five-star review.
We’re delighted to hear that you were pleased with the quality of the goods and the speed of delivery. Providing beautifully presented hampers, delivered promptly, is something we take great pride in.
Thank you once again for choosing us — we very much hope to assist you again in the future.
Lovely Hampers
Lovely Hampers
We ordered 2 hampers and they were both beautiful, well presented and a good selection of items.
Customers service were very helpful too.
The only downside is that you have to pay a lot for express and it's per item - even though we spent over £180
March 26, 2026
Reply from Regency Hampers
Thank you for your wonderful five-star review.
We are truly delighted to hear that your hampers arrived beautifully presented and that you enjoyed the selection inside. It’s also especially pleasing to know that our customer service team were able to support you so helpfully — we will be sure to share your kind words with them.
We appreciate your feedback regarding our express delivery options. While we are pleased to offer complimentary standard delivery, the premium timed services — including pre-9am, pre-10am and pre-1pm — are fulfilled by our courier partners, with charges applied per parcel as each hamper is individually prepared and dispatched to ensure it arrives in perfect condition.
That said, we understand your perspective and are always grateful for feedback such as yours as we continue to refine the overall experience we offer.
Thank you once again for choosing us — we very much hope to delight you again in the future.
The hamper was expensive for what I…
The hamper was expensive for what I received.. thought the jars were big jars turned out to be tiny! Ordered cheese and grapes and they wasn’t there.. BUT they were sent the next day when I complained but that isn’t the point.. will not use again.
April 8, 2026
Reply from Regency Hampers
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience did not meet expectations.
We strive to present our website as clearly and transparently as possible, so our customers feel fully informed and confident in what to expect, with detailed imagery and a full contents list including sizes and weights.
We also sincerely apologise for the omission of the cheddar and grapes from your original delivery. As soon as you brought this to our attention, we arranged for replacements to be dispatched without delay, though we fully appreciate this did not reflect the seamless experience you anticipated.
Please be assured that this is not representative of our usual standards, and we remain committed to delivering both the quality of product and level of service our customers expect.
I splashed out on champagne and full…
I splashed out on champagne and full bottles of wine, so much better than small ones. The variety of food was good as well. The recipients were a family, so they were delighted that there was something for everyone.
April 1, 2026
Reply from Regency Hampers
Thank you so much for your wonderful review.
We are delighted to hear that your thoughtful gift was so well received. Creating moments like these—where there is genuinely something for everyone—is at the heart of what we do.
We greatly appreciate you choosing us and hope to assist you again in the future.
Reply from Regency Hampers
Thank you for sharing your 5-star review.
We’re delighted to hear that you were pleased with the service and that everything arrived right on time.
We look forward to assisting you again soon.
I saw photos of the hamper after it was…
I saw photos of the hamper after it was delivered. It was a beautiful arrangement, bigger than I thought it would be. My relative was so happy with it! I was glad I could order the things he liked. The process of ordering wasn't bad, either, considering I was calling from the U.S. Thank you.
April 3, 2026
Reply from Regency Hampers
Thank you for your wonderful review.
We are truly delighted to hear how pleased both you and your relative were with the hamper. Knowing it exceeded your expectations in both size and presentation is especially rewarding, as we take great care in ensuring every arrangement feels as special as the occasion it is chosen for.
It’s also lovely to hear that you were able to select items tailored to his tastes, even while ordering from the United States. We always strive to make the experience as seamless and enjoyable as possible, wherever our customers may be.
Your kind words mean a great deal to us, and we’re honoured to have been part of such a thoughtful gesture.
Very nice hamper
March 12, 2026
Reply from Regency Hampers
Thank you so much for your kind review!
We’re delighted to hear you enjoyed your hamper and appreciate you taking the time to share your experience.
Overpriced and not worth the premium price
I would avoid as missing item, delivery late for a priority service and the items were very overpriced. Much fresher and cheaper to get fresh fruit from local supermarket as effectively it was like a few bananas, one orange, some grapes and apples. Nothing particularly different or special for the premium price being paid. Similarly the bakery items were just preservative based bakeries in plastic bags. Tastier and fresher to get a cake at local bakery. Avoid and spend your money better elsewhere. Be careful here.
March 15, 2026
Unprompted review
Reply from Regency Hampers
Thank you for your feedback. We’re sorry to hear the hamper didn’t meet your hopes.
We’ve tried to locate an order with the details provided and also reached out to you directly, but haven’t heard back. So far, the only information we’ve received is that the hamper was received as a gift. As no orders were sent to your name, we can’t verify the purchase or the concerns raised here. We’d really like to help and resolve this if you can respond to our messages with more information.
Delivery is handled by a third-party courier, so exact timings can’t always be guaranteed. If a priority delivery didn’t arrive as intended, we’d like to know so we can raise this with them.
We aim to provide clear images and detailed contents on our website so customers know what to expect.
Thank you again for bringing this to our attention—we hope to hear from you soon.
Reply from Regency Hampers
Thank you for your fantastic feedback!
We’re thrilled to hear you enjoyed the quality, service, and timely delivery. Your support means a lot, and we look forward to serving you again soon.
Excellent service with the company…
Excellent service with the company providing a great range of products
March 12, 2026
Reply from Regency Hampers
Thank you for your wonderful feedback!
We’re delighted to hear you enjoyed our service and the range of products we offer. Your support is greatly appreciated.
Delicious Hampers & Efficient Company
Efficient website, great choices, delivered promptly.
March 5, 2026
Reply from Regency Hampers
Thank you for sharing your 5-star experience!
We’re delighted to hear that you found our website easy to use, enjoyed the variety of hampers, and received your order promptly. It’s wonderful to know our service met your expectations, and we look forward to the opportunity to delight you again in the future.
Lovely present great value and I have…
Lovely present great value and I have used them many times
March 10, 2026
Reply from Regency Hampers
Thank you for your wonderful 5-star review! We're so pleased to hear that you found the gift lovely and great value.
We truly appreciate your continued support and look forward to helping you with many more gifts in the future!
Good services. More payment methods
Récipient of the gift had no complain about the package and integrity of its content. Great service. However, more payment method option for customers abroad (especially in the US) would be very much appreciated.
March 2, 2026
Reply from Regency Hampers
Thank you for your 5-star review! We're delighted to hear that the recipient was happy with the package and that everything arrived safely and in perfect condition. Providing a reliable and smooth service is very important to us.
We also really appreciate your suggestion regarding additional payment methods for customers abroad, especially in the US. Feedback like yours helps us identify ways to improve, and we’ll be sure to share this with our team as we continue working to make our service more convenient for international customers.
Thanks again for your support!
Reply from Regency Hampers
Thank you for your 5* review.
We’re delighted to hear that everything met your expectations. We appreciate your feedback.
ITU staff gift hamper
Although I did not see the hamper I was thanked by the staff at the hospital who were delighted with the contents.
March 6, 2026
Reply from Regency Hampers
We really appreciate you taking the time to share your feedback.
It's rewarding for us to hear that the hospital staff were pleased with the hamper and enjoyed the contents.
Reply from Regency Hampers
Thank you for sharing your 5* review.
We’re so pleased to hear you had a great experience and were happy with the product.
We really appreciate your feedback and hope to help you again in the future.
Excellent goods
Excellent goods. Reliable delivery and the personalised options for gifts
March 3, 2026
Reply from Regency Hampers
Thank you for your wonderful review! We’re delighted to hear that you were pleased with the quality of the goods and found the delivery reliable. It’s also great to know that you enjoyed the personalised gift options.
We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Regency Hamper overseas delivery
Easy to order online from Australia. Delivery provider in England kept us up to date with tracking. There was a product issue and I was notified promptly, given a credit for the missing item and in addition to a goodwill credit voucher. This is the second time I’ve used them and the third hamper sent. Highly recommend 👏🏻👏🏻
March 4, 2026
Reply from Regency Hampers
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the ordering process from Australia straightforward and that tracking kept you well informed.
We’re also pleased that our team was able to resolve the product issue promptly and to your satisfaction. Providing clear communication and putting things right when needed is very important to us.
It truly means a lot that you’ve chosen us multiple times and would recommend us. We look forward to helping you send many more hampers in the future!
I have been using Regency Hampers for…
I have been using Regency Hampers for years. They are the best.
March 2, 2026
Reply from Regency Hampers
Thank you so much for your wonderful 5-star review and for your loyalty to Regency Hampers over the years.
It truly means the world to us to hear that you consider us “the best.” We’re incredibly grateful for your continued support and are so pleased that we’ve been able to consistently meet your expectations.
We look forward to creating many more hampers for you in the years to come!
I am a repeat customer and services…
I am a repeat customer and services always been good
March 1, 2026
Reply from Regency Hampers
Thank you so much for your 5-star review and for being a repeat customer!
We’re delighted to hear that you’ve consistently had a good experience with our services. Your continued trust and support mean a great deal to us, and we truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
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