Terrible Experience – Feels Like a Scam
I signed up with Regus Beaconsfield for a Virtual Office at £74/month. I provided my business bank account details for direct debit, and the first payment was taken as agreed.
Then, after two months, I started receiving invoices with extra charges and late payment fees, even though I had already given my bank details for automatic payment. I spoke to the sales representative again, and he apologized, waived the charges, and assured me that everything would now be handled via direct debit.
Unfortunately, nothing changed. The payments were not taken, and instead, Regus began sending threatening invoices and escalating the matter to debt collectors.
This has been a frustrating, exhausting experience that feels incredibly dishonest. I’ve done everything on my side, but Regus has failed to manage their billing properly and is now harassing me for it. Absolutely unacceptable.
Reply from Regus - Beaconsfield, Beaconsfield Services, Express
Hi Malli,
I’m sorry if you felt the need to escalate this.
You added a payment card online and paid your initial invoice manually, but it has not been set as the default payment method to pay the upcoming invoices.
As a result, no payments were processed through the card, which led to the late fees incurred.
Accounts with significantly overdue balances will be automatically sent to collections.
You can save this time by arranging automated payments to avoid incurring late fees. Setting up a direct debit or credit card payment is extremely easy. You can log onto your online account (Myregus.com) and visit the Account/Billing and payments section to adjust your settings.
A member of our team has contacted you with a resolution for your concern. Please respond to them if you require further assistance in this matter.
Best,
Lorraine Brule
Global Customer Service at Regus