Regus - Bogota, Bulevar Reviews 2

TrustScore 3 out of 5

3.0

Calle 127 #70g-68, N/A Bogota, Cundinamarca, CO


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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Contact info

  • Calle 127 #70g-68, N/A, Bogota, Cundinamarca, Colombia

  • 6015085992

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

2 years and it ended badly

I had the opportunity to work with them for two years, but it all ended badly because they abruptly asked us to vacate the office in less than 15 days, without any compensation or explanation. I had rented an 8-station workspace and wanted to switch to a 5-station one. When I didn't accept their offer, I requested refunds, and it's been a nightmare. They fabricated invoices and charges for the deposits and months paid in advance, charges that don't correspond to the rent. I've been trying to clarify the mess of accounts for almost three months now, sending them receipts because they have nothing. Otherwise, I wouldn't have any way to prove that the payments were made. What a headache!

Thank you for your attention; however, the problem persists, and sometimes it's made worse by the fact that they charged for months after January, generating late payment penalties and invoices for those months, even though the office wasn't in use.

Update 05/11/2026

A terrible experience. I had to explain how accounting works in Colombia because their lack of understanding has led to inconsistencies in the balances. The worst part is that there's no clear person in charge, only evasive contacts who simply say it's not their department. My case should have been straightforward, since we always pay on time and have never been late, but the lack of qualified professionals has turned this process into an accounting disaster. Four months have passed and I still haven't received my refund, with the resulting financial losses for our company.

January 15, 2026
Unprompted review
Regus - Bogota, Bulevar logo

Reply from Regus - Bogota, Bulevar

Hola, Oscar:
Lamentamos las molestias que esto te haya causado.
El cierre de un centro puede ser una experiencia frustrante para los clientes y es algo que intentamos evitar siempre que sea posible. Entendemos que te hubiera gustado que te hubiéramos avisado con más antelación. Lamentablemente, en esta ocasión no pudimos hacerlo, pero haré las averiguaciones pertinentes y tomaré las medidas necesarias para evitar que la situación se repita.
Entendemos perfectamente la importancia de que recibas tu reembolso a la brevedad y estamos trabajando activamente para procesarlo. Seguiremos en contacto contigo hasta que se resuelva.
Gracias por tu paciencia.
Saludos cordiales,
Lorraine Brule
Servicio al Cliente Global de Regus

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