Extremely disappointing experience - Never again!
Extremely disappointing experience. I was charged double (£25 + £30), and when I tried to resolve the issue, I got nowhere. The Gloucester site wasn’t able to help, invoicing didn’t answer the phone, and then I was just redirected back to Gloucester... If you book as a guest, you can’t even raise a ticket to address problems. The help desk (which was contacted via the front desk lady) told me that they only took £30. The transaction of the £25 is still taken in my bank accont after 3 weeks. This is not ok!
The workspace itself wasn‘t nice. The 2nd floor layout is awful - no windows, lights that kept turning off on their own, and a door that beeped repeatedly. It is not worth £30 for a day. Well, in my case £55 which makes it even worse.
This was my first and definitely my last time.
Reply from Regus - Gloucester, Conway House
Hi Madeleine, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.
We recognise your main concern was that you had an incorrect payment deducted from your payment card. As my team member confirmed to you, we are currently working on refunding the overpayment on priority.
Should you require further information or support in this matter, please contact our team member directly.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
