Visit website

Regus - Guatemala Citibank Tower Reviews 2

•
TrustScore 3.5 out of 5

3.3

Business Center
Write a reviewVisit website
Write a review

Location

Switch location

3a avenida 13-78, zona 10, Torre Citibank, 8vo Nivel, 1010 Guatemala, Guatemala, GT

•
23842499

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • 3a avenida 13-78, zona 10, Torre Citibank, 8vo Nivel, 1010, Guatemala, Guatemala, Guatemala

  • 23842499

3.3

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Billing department the worst ever…

Your billing department is the worst thing i ever experience... i received this message thanking me for recent purchase while i had done nothing in the system, then on thursday sept 29th i cancel it in the system, regardless one week later i received an email thanking me for renewing the contract. I know now the location is taking care but just is anoying all what happens with Regus... is a headache... i still havent received invoices for April 2023 and July 2023 is just incredible!!!

September 28, 2023
Regus - Guatemala Citibank Tower logo

Reply from Regus - Guatemala Citibank Tower

Hi Nataly,
I’m so sorry for your disappointment.
Your centre team has confirmed that they helped you end your agreement online on 29th September 2023, but it was not captured in our system. Due to this, your agreement is has automatically renewed for another term.
This issue is resolved now, and your agreement has been ended with the end date of 31 December 2023.
As you have mentioned, your centre team is currently working on correcting your invoices as per your requirements. You will be notified by them once corrected. We are sorry for the inconvenience caused.
Should you require further assistance, please respond to your centre team who is in touch with you.
We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus

Show reviews in all languages. (2 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look