Regus - Gurgaon, Sohna Road Reviews 2

Reply from Regus - Gurgaon, Sohna Road

Updated May 15, 2024

Hi Manik,
Regardless of the reason, I understand how frustrating it can be and I apologise if we did not provide the level of service that you expect and deserve from Regus.
We work hard to ensure full transparency in our invoicing process. Our invoices are made up of two different types of charges:  
Recurring charges like your monthly office fee, parking, signage…  These are billed in advance. 
One-time charges like meeting rooms, photocopies, admin support…  These are billed in arrears. 
All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. The late payment fees charged to you are valid due to the delayed payments. You can review invoice and payment dates on your statement of account, available in your online account (myregus.com).
As part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests. If for any reason you don’t require this service, you can opt out at any time by logging onto your online account. Since you have not used this service, we have cancelled it and have credited the charges to your account.
Your centre team confirmed that they have always assisted you with your queries and have clarified the above details during the onboarding service.
If you need further assistance, please respond to my team member who is in touch with you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus