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Regus - Ipswich, Franciscan House Reviews 3

•
TrustScore 3 out of 5

2.8

Business Center
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51 Princes Street, Franciscan House, 1st Floor, IP1 1UR Ipswich, Suffolk, GB

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8000608702

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • 51 Princes Street, Franciscan House, 1st Floor, IP1 1UR, Ipswich, Suffolk, United Kingdom

  • 8000608702

2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Impossible to cancel

Impossible to cancel, stay away from this company.

May 1, 2025
Unprompted review
Regus - Ipswich, Franciscan House logo

Reply from Regus - Ipswich, Franciscan House

Hello,
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
You should confirm the end of your agreement through your online account (myregus.com) by going to Account > Products and services > End Agreement.
Please remember that your centre team is available to answer any of your queries.
Alternatively, you can contact me at lorraine.brule@regus.com and provide your company details if I can help further.
Regards,
Lorraine Brule
Global Customer Service at Regus

Rated 1 out of 5 stars

## Trustpilot Review

## Trustpilot Review: Regus Ipswich – Avoid at All Costs

Stay away from Regus Ipswich. This company is a complete nightmare to deal with. They blatantly mis-sell their services and hide the true costs until you’re locked into a contract. I signed up for a virtual office advertised and agreed at £83 per month, but as soon as I signed, I was hit with an invoice packed with hidden fees and VAT that were never mentioned upfront. Within hours, the bill somehow jumped to £180.

Trying to get any clarification or help is impossible – calls and emails are ignored. When I tried to cancel just two days later, I was told the contract isn’t protected by consumer law and that I had to pay the full amount, with immediate threats of bailiffs if I didn’t comply.

Their business model seems to be all about squeezing as much money out of customers as possible, with confusing invoices, surprise add-ons, and zero customer support. Judging by other reviews and complaints, my experience is far from unique – many people have faced the same shady tactics, hidden charges, and aggressive collection methods[2][3][5].

Regus Ipswich are cowboys. Save yourself the stress and money – look elsewhere for office space.

April 15, 2025
Unprompted review
Regus - Ipswich, Franciscan House logo

Reply from Regus - Ipswich, Franciscan House

Hello Caroline,
We are sorry for your frustration but your comments are unjustified.
Transparency is key to us and the concerns you’ve indicated here are detailed within the agreement we provided to you upon signing. Your centre team clarified it to you then and consistently since so it is inaccurate to say that we have been unsupportive.
As the worlds-leading flexible workspace provider, we do not mislead our customers and have not threated bailiffs. If you’d like more clarification, please respond to your centre team who are waiting to assist you. For the future, you can also submit a query through the ‘Help’ section of your online account and we will assist you.
Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (myregus.com).
Best,
Michelle Spire
Assistant Global Customer Service at Regus

Rated 1 out of 5 stars

Read their T&C's and don't expect your security deposit be returned when they say it will

Regus are extremely strict around their T&C's. I'd suggest that anyone thinking of taking an office should read these carefully. I left Regus in October this year and was amazed to receive a bill for £250 to rectify the office, even though we'd only been there for six months and it was left in immaculate condition. Funny that when it comes to returning your security deposit their terms and conditions go straight out of the window. According to the T&C's you are supposed to receive your security deposit no later than 30 days after your agreement ends or 30 days from when you request it. I requested the deposit be returned on 10th October and today I find out I won't receive it until January. I don't blame the centre staff, they've done everything they can to have my deposit returned withing the timescales in the agreement but this is a problem higher up in Regus. Very poor.

06/12/24 - Thank you for your reply but it doesn't help us in the slightest. I note that although you state that my refund has been processed, it doesn't justify the fact that the date given to me was 1st January 2025 and on top of that I still have to wait several days for it to clear.

October 31, 2024
Unprompted review
Regus - Ipswich, Franciscan House logo

Reply from Regus - Ipswich, Franciscan House

Hi Dale, I’m sorry to hear of your dissatisfaction.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use.
We do the same with each customer and this service is part of your agreement.
On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you.
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Your refund has been processed and a member of my team has provided you with a payment date.
Again, we sincerely apologise for the inconvenience this may have caused.
Kind regards,
Lorraine Brule
Global Customer Service at Regus

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