Visit website

Regus - Kolkata, Globsyn Crystal Reviews 2

•
TrustScore 3 out of 5

3.1

Business Center
Write a reviewVisit website
Write a review

Location

Switch location

XI-11 &12 Block-EP, Sector-V Salt Lake City, Ground & First Floor, Globsyn Crystals, 700091 Kolkata, West Bengal, IN

•
18002094949

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • XI-11 &12 Block-EP, Sector-V Salt Lake City, Ground & First Floor, Globsyn Crystals, 700091, Kolkata, West Bengal, India

  • 18002094949

3.1

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Nothing seems right here

Nothing seems right here. Poor services and maintenance. The entire management is only bothered about collecting invoices and doing things as per their whims and wishes.

I don't agree to your comment that the premises are maintained as per the standard and if this is the standard than that's really bad.

Also I have not yet received the promised resolution to the issues and the local center team now say that they don't have the authority to do the needful, which they had earlier agreed to.

June 5, 2024
Regus - Kolkata, Globsyn Crystal logo

Reply from Regus - Kolkata, Globsyn Crystal

Hi Nisha,
I’m so sorry for your dissatisfaction.
We bill in advance and our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month.
At Regus, the maintenance of our facilities is very important, and we can assure you of our highest standards.
They’re maintained according to their maintenance schedule. I have escalated your comments to your centre team who have confirmed that your concerns have been addressed.
Please remember that your centre team is available to answer any of your queries. Alternatively, you can respond to my team member who is in touch with you for further assistance.
Thank you,
Lorraine Brule
Global Customer Service at Regus

Rated 3 out of 5 stars

Everything was good till we wanted to…

Everything was good till we wanted to extend the tenure to a year.
The sales team offered a rate earlier and escalated it 41% at the time of finalisation.
Thus we left the unit.
Did not end the contract at a happy note.

Cheers

July 30, 2023
Regus - Kolkata, Globsyn Crystal logo

Reply from Regus - Kolkata, Globsyn Crystal

Hi Laleet,
I’m sorry for your dissatisfaction.
At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget.
Our product price varies according to the type of agreement, the size of the office, the prevailing market rate and so on.
Initially, when you signed the month-to-month agreement, you were given a preferential monthly fee. In addition to this, the greater flexibility is reflected in the costs. We are sorry we are unable to maintain the same price for the 12-month agreement due to the reasons mentioned above.
We appreciate your business and would like to discuss other options available. Your centre team confirmed that they have contacted you regarding this matter. Please respond to them for further assistance.
Thank you,
Lorraine Brule
Global Customer Service at Regus

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look