They have the worst service you can imagine, only their online AI is available, they have found a payment that was made, and whilst I try to tell them I did pay they are sending fines and no... See more
Company replied
Location
Switch location4 Penman Way, Gateway House, Grove Business Park, 1st Floor, Enderby, LE19 1SY Leicester, Leicestershire, GB
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I would suggest anyone who is thinking of using their services, Do not. Absolutely useless service, the staff members, sales person or help desk, all are there to ripp you off and refuse to help out... See more
Company replied
Not a good experience at all. Leicester Grove Park. Nice office, but not everyone is professional. Heard bad language frequently from other offices, including shouting at times. Management... See more
Company replied
Very helpful support staff even when faced with difficult and challenging issues
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
4 Penman Way, Gateway House, Grove Business Park, 1st Floor, Enderby, LE19 1SY, Leicester, Leicestershire, United Kingdom
- 8000608702
2.6
Poor
4 reviews
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The AI doesnt work and no uman response
They have the worst service you can imagine, only their online AI is available, they have found a payment that was made, and whilst I try to tell them I did pay they are sending fines and notices.
I see how AI can get things wrong, but they are not willing to let me speak to an agent even after I ask for it and the AI sees it is not resolved! so it is basically AI vs man with no one else to talk to.
Person in front desk was ill, so not even possible to discuss it with any one. When he was there, he said he cant do anything about it. Only the portal.
I know AI can make mistakes, but you should also have the agent option when things become absurd. Especially about payments. they say 10 days to someone to check and call back. 10 (!) days.
Ridiculous that such a big corporation has such low level support and zero human response to issues that needs addressing.
REGUS Leicester Grove park but I assume it is true to all bcs they make you use the portal for all.
October 22, 2026
Unprompted review
Reply from Regus - Leicester Grove Park
Hi,
We’re sorry you had this experience and would love to help.
Since you have posted anonymously, please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Not a good experience at all
Not a good experience at all.
Leicester Grove Park.
Nice office, but not everyone is professional. Heard bad language frequently from other offices, including shouting at times.
Management, customer service and finance teams were unavailable to talk to human to human and hide behind the app email system.
The only good thing about my experience was the reception team who were helpful, approachable and friendly. Sadly they got the brunt of management not giving a toss. They were worth much more than management teams and were worth their weight in gold.
I had numerous issues, but I know they hide behind the response that they “are sorry this wasn’t communicated to you” or “that it was in your contract” it’s all lip-service. They just care about your money. I’d definitely not recommend them.
February 19, 2026
Unprompted review
Reply from Regus - Leicester Grove Park
Hi and thank you for getting in touch.
I’m sorry you feel this way and can only apologise if the information you have been provided has disappointed you.
I reached out to help but you stated to us privately that you wish to remain anonymous. We will of course respect your decision.
I remain available to you at lorraine.brule@regus.com should you wish to revisit this in the future.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Very helpful support staff
Very helpful support staff even when faced with difficult and challenging issues
July 18, 2023
I would suggest anyone who is thinking…
I would suggest anyone who is thinking of using their services, Do not.
Absolutely useless service, the staff members, sales person or help desk, all are there to ripp you off and refuse to help outrightly.
The worst decision I have ever made, is to use their office space.
July 10, 2023
Unprompted review
Reply from Regus - Leicester Grove Park
Hi Sanjeet, I’m very sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
Upon receiving your comment, we reviewed them with your centre team and they confirmed that your main concern is about the retainer fee charged to you.
A two-month retainer fee is required for an office agreement and it is in your agreement terms.
If you need further assistance, please feel free to contact your local community manager who is currently assisting you in this matter.
Regards,
Lorraine Brule
Head of Customer Services at Regus
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