I have used Regus London Chiswick Park for years. Account 12427360. Access is blocked. On 20 July 2026 Legal Collections demanded £4,153.70 and threatened court and a credit file. On 3 August they... See more
Location
Switch location566 Chiswick High Road, Building 3, Chiswick Park, W4 5YA London, GB
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See what reviewers are saying
Regus staff is helpful. I'd particularly stress the front desk team for being there and trying to help all matters come across when you use a hosted office. Very happy to be a Regus customer.
Company replied
Simona and the team at Chiswick Park are a credit to your company, very professional and adopt a nothings too much trouble attitude. The offices are immaculate with a great atmosphere. Thank you
How friendly, attentive and polite staff are. It’s apparent customer service is a top priority, nothing is ever too much trouble and staff go above and beyond
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
566 Chiswick High Road, Building 3, Chiswick Park, W4 5YA, London, United Kingdom
- 8000608702
3.7
Average
10 reviews
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Locked out of Chiswick Park over a disputed £210.15 deposit top-up
I have used Regus London Chiswick Park for years. Account 12427360. Access is blocked.
On 20 July 2026 Legal Collections demanded £4,153.70 and threatened court and a credit file. On 3 August they said the live issue was a £210.15 deposit top-up: they hold £129.25 and require £339.40.
£129.25 does not appear on their transaction history. That history shows deposit-labelled amounts already collected of £299.70 (May 2022), £348.55 (Nov 2024) and £102.80 (June 2025). Current required deposit is £339.40. I have asked for the retainer ledger. It has not been produced.
I disputed in writing the same day. I have emailed the centre, Legal Collections, Accounts Receivable and IWG customer service. Reception will not give a manager’s email. Current office fees after 1 June 2026 were paid.
I want access restored and the deposit figures explained. I will take this to the county court if the door stays shut.
July 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Regus - London Chiswick Park
Hi Saad, thank you so much for your kind review! We're delighted to hear you value our professional, reliable, and convenient service and find it a great solution for startups. We truly appreciate your feedback!
Regus staff is helpful
Regus staff is helpful. I'd particularly stress the front desk team for being there and trying to help all matters come across when you use a hosted office.
Very happy to be a Regus customer.
April 1, 2026
Reply from Regus - London Chiswick Park
Hi Filipe Dos Santos, many thanks for your kind review! We’re delighted to hear your positive feedback about the front desk team and their support with your hosted office needs. We’re very happy to have you as a customer and look forward to welcoming you again soon!
Very good admin special Andrew
Very good admin special Andrew, supporting, collaborating.
March 25, 2026
Reply from Regus - London Chiswick Park
Hi Nouha Alkhateeb, thank you so much for your kind review! We’re delighted to hear you had such a positive experience and that Andrew was so supportive and collaborative. We really appreciate your feedback and hope to welcome you again soon!
Simona and the team at Chiswick Park…
Simona and the team at Chiswick Park are a credit to your company, very professional and adopt a nothings too much trouble attitude. The offices are immaculate with a great atmosphere. Thank you
July 11, 2025
Beautiful place to work
Amazing staff, very professional and polite. the location is amazing and it creates vibrant work environment !
June 10, 2025
How friendly
How friendly, attentive and polite staff are. It’s apparent customer service is a top priority, nothing is ever too much trouble and staff go above and beyond
July 16, 2023
They just don’t care.
I moved internally to a smaller office. Charged me for cleaning the furniture I moved myself that they didn’t clean. Charged me for cleaning walls that they then charged me for painting. Total bill £1000+. For cleaning a tiny well kept office. Still have not refunded me my deposit (I down sized). Over a month late. Head office refusing to talk to me. I opened a formal complaint. They closed it unresolved. Absolute disgrace.
On seeing the Trust Pilot review Regus have clumsily tried to justify their actions. They certainly have not done anything to save me money as they claim. What they have done is overcharge me for services not used. They tried to call me when I was on holiday and agreed to call me back on my return. We set a date.
Regus failed to call me on the date and still have failed to return my deposit despite me paying every bill ever put in front of me. They are not disputing that they owe me my deposit. Just failing to pay it back. Oh and I would gladly call them but that is not a possibility. They don’t take calls to anything but an automated central system.
July 2, 2023
Reply from Regus - London Chiswick Park
Hi Adam,
I am sorry for any disappointment that you’ve felt.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you; we’ve sent you an information sheet with more information on what this service includes.
We are very sorry to confirm the delay in repayment of your retainer. This is an exceptional situation and our finance teams are working alongside our IT team and bank to resolve urgently.
I truly appreciate that this is unsatisfactory and sincerely apologise for the inconvenience caused. We are contact with you now to resolve your concerns directly.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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