I have a nice office which is good for most of the year but the lack of air conditioning makes it intolerable in heatwaves. The location is excellent. The main building receptionists on the gr... See more
Company replied
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I was sold a promise that the space I bought with Regus would be the same in all Regus locations around the world. I had meetings scheduled and the local Regus at St. James in London would not let my... See more
Company replied
Rex House London would benefit from a more modern, professional and welcoming environment, with upgraded facilities and a wider selection of complimentary refreshments for both visitors and offi... See more
Company replied
Friendly staff and good office space
Company replied
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
4-12 Regent Street, Rex House, 4th Floor, SW1Y 4PE, London, United Kingdom
- 8000608702
3.6
Average
4 reviews
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Rex House London would benefit from a…
Rex House London would benefit from a more modern, professional and welcoming environment, with upgraded facilities and a wider selection of complimentary refreshments for both visitors and office occupants.
In particular, businesses renting permanent private offices should have access to a greater variety of refreshments at no additional cost, as part of the services included in their office rental.
Additionally, takeaway coffee cups with secure lids should be provided, allowing us to serve coffee and other hot drinks to our visitors more conveniently, safely and professionally, particularly when taking refreshments into private offices or meeting rooms.
These improvements would enhance the overall experience for tenants and their guests and better reflect the standards expected of a premium Central London office location.
October 8, 2026
Reply from Regus - London, St James
Hi Nedim
I'm sorry to hear that your experience did not fully meet your expectations.
We understand how important it is for businesses and their visitors to have access to a professional, welcoming workspace that reflects the standards expected of a premium Central London location.
We continuously evaluate opportunities to improve our centres, and insights such as yours play an important role in shaping future enhancements. We continuously evaluate opportunities to improve our centres, and insights such as yours play an important role in shaping future enhancements.
Please be assured that your feedback has been shared with the relevant teams for review, and you can contact me directly at michelle.spire@regus.com if you would like to add any additional comments.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Friendly staff and good office space
September 17, 2026
Reply from Regus - London, St James
Hi Duncan, thank you so much for your kind review! We're delighted to hear you appreciate our friendly team and office space. We truly appreciate your feedback and hope to welcome you again soon!
I have a nice office which is good for…
I have a nice office which is good for most of the year but the lack of air conditioning makes it intolerable in heatwaves.
The location is excellent. The main building receptionists on the ground floor are very helpful.
Our last Regus receptionist was excellent.
A repair man visits only once a month so if problems happen at the wrong time, they can remain unresolved for a long time.
June 25, 2026
Reply from Regus - London, St James
Hi Alexandra
Thank you for taking the time to leave feedback.
At Regus, the maintenance of our facilities is very important to us, and we can assure you of our highest standards.
I have escalated your comments to the relevant teams and am making enquiries to put the matter right.
You are also welcome to discuss these situations directly with your local Community Manager, who will be happy to provide any available updates.
Should there be anything further I can assist you with, please do not hesitate to contact me at lorraine.brule@regus.com.
Regards,
Lorraine Brule
Global Customer Service at Regus
Humiliated in London for me and my business.
I was sold a promise that the space I bought with Regus would be the same in all Regus locations around the world. I had meetings scheduled and the local Regus at St. James in London would not let my membership have the same space as in my home location. I need to be contacted by Regus to find out how what I was told (several times as I ask the same question multiple times for truth) that all around the world all Regus locations will honor the same space as my home location.
August 1, 2023
Reply from Regus - London, St James
Hello Daniel,
We are sorry for any misunderstanding that may have occurred.
Please allow me to clarify that you are entitled to 2 hours of free meeting room usage per day (depending on availability) at your home location. You are also able to book meeting rooms in our global network of centres, but these are chargeable.
We have asked for evidence of this conflicting information, but it could not be provided.
We’ve contacted you again to clarify exactly what your agreement includes.
We appreciate your business and thank you for your cooperation.
Wishing you a great day at work,
Lorraine Brule
Global Customer Service at Regus
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