Regus - Malmo, Hyllie Reviews 4

TrustScore 3 out of 5

3.1

Hyllie Stationstorg 31, 215 32 Malmo, SE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Contact info

  • Hyllie Stationstorg 31, 215 32, Malmo, Sweden

  • 406746200

3.1

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a Trustworthy Long-Term Office Partneres with Regus in…

We have had offices with Regus in Hyllie for the past 14 months. During this period, we grew from one employee in a small office to six employees across two larger offices.

While Regus has been able to accommodate our growth, we have repeatedly experienced a pricing model that feels inconsistent and difficult to trust. Each time our contract is up for renewal, the price is increased significantly, only to be heavily discounted when we consider leaving. This creates unnecessary uncertainty and makes long-term planning difficult.

Several of my colleagues have also expressed that they do not feel particularly welcome in the office environment. The management of the space often comes across as rigid and rule-driven, rather than flexible and attentive to the needs of individual clients.

Most concerning is that, despite having terminated one of our agreements and provided documented proof of this four weeks ago, we have not received any confirmation or communication from Regus. Instead, we continue to be charged without response.

Based on our experience, I cannot recommend Regus as a long-term office partner. Greater transparency, flexibility, and responsiveness to clients would be necessary for us to reconsider.

Best regards,
Kenneth
Evarto AB

September 1, 2025
Unprompted review
Regus - Malmo, Hyllie logo

Reply from Regus - Malmo, Hyllie

Hello Kenneth,
We're sorry to hear you're not satisfied, but we really appreciate you taking the time to share your feedback.
At Regus, we aim to offer great value and flexible options to suit different needs and budgets. When you first joined, we welcomed you with a discount. Now that your agreement has renewed, that discount no longer applies—but we still value you as a customer, and your local team is already helping to review the situation.
We understand this can be frustrating, and it’s never our intention to cause confusion. As a business, we do our best to be transparent and supportive. Renewal reminders are sent via email ahead of time, and you can always find those notices in your online account under Account > Documents at myregus.com. We've also sent them to you directly for convenience.
Your local team remains your go-to contact and will continue to support you however they can.
Best regards,
Lorraine Brule
Global Customer Service at Regus

Rated 5 out of 5 stars

From friction to finesse — well managed

One early interaction with a member of the community team wasn’t ideal. Slightly off tone, and it left me wondering whether the space was right for me.

But what followed proved the value of strong local management. The situation was handled with calm, discretion, and effective communication. Things were adjusted without fuss — including practical requests I raised — and that kind of responsiveness makes a difference.

The Malmö Hyllie office is clean, modern, and reliable. 24/7 access works perfectly, there’s a proper kitchen, solid workstations, and even a shower. A very good balance between structure and autonomy.

This is what competent site leadership looks like.

August 2, 2025
Unprompted review
Show reviews in all languages. (4 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look