We’ve been renting an office space at Regus for our founder, and the experience has been overwhelmingly positive. The onsite team is truly exceptional friendly, organized, and always ready to help.... See more
Location
Switch location180 Northfield Drive West, 1st Floor, Unit 4, N2L 0C7 Waterloo, ON, CA
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They give you the option of automatic payment with your credit card, or just making sure that you pay every month. If you choose to just pay every month, they start bullying you every few months (eve... See more
Company replied
Customer service and support is excellent. The premises are clean and well maintained. Additional facilities are available. Personal office spaces are noisy as there are no ceilings.
Friendly, accomodating
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
180 Northfield Drive West, 1st Floor, Unit 4, N2L 0C7, Waterloo, ON, Canada
- 2263368100
3.8
Great
4 reviews
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Customer service and support is…
Customer service and support is excellent. The premises are clean and well maintained. Additional facilities are available. Personal office spaces are noisy as there are no ceilings.
March 13, 2026
We’ve been renting an office space at…
We’ve been renting an office space at Regus for our founder, and the experience has been overwhelmingly positive. The onsite team is truly exceptional friendly, organized, and always ready to help. Their professionalism makes day‑to‑day operations smooth and stress‑free.
The workspace itself is bright, clean, and well‑maintained, creating a comfortable environment that’s great for productivity. It’s clear that the staff takes pride in keeping everything in top shape.
The only area that could use improvement is the sound insulation between rooms. Noise can carry more than expected, which occasionally disrupts focus. If this were addressed, the experience would be close to perfect.
Overall, Regus has been a great partner for our office needs, and we appreciate the quality and care they bring to the space.
March 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bullying and Hidden Costs
They give you the option of automatic payment with your credit card, or just making sure that you pay every month. If you choose to just pay every month, they start bullying you every few months (even if you've never missed a payment) with a massive 'deposit' that must be made for not simply giving them direct access to your credit card. Also, if you give them direct access, be mindful, because they sometimes just make up charges. This coupled with the fact that I've received more emails from them than I have from my actual company, makes me regret my choices. Not worth it.
"no hidden fees" = "no hidden fees that we won't just call 'deposits' and make you pay them anyway"
March 14, 2025
Unprompted review
Reply from Regus - Ontario, Waterloo - Waterloo
Hi Alexander,
I’m sorry you felt the need to escalate this.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
If you decide to add an automated payment method to your account (which you can easily do through your online account (myregus.com), under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
Your Community team is your main point of contact and is available to answer any questions you may have. Please feel free to contact them. Alternatively, you can email me at lorraine.brule@regus.com.
Thank you,
Lorraine Brule
Global Customer Service at Regus
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