Looks like a SCAM - won't return your deposit even though obliged
On the positive side - the offices are spacious and clean and the reception staff is really nice.
Other than that, all the work with their financial customer services and in trying to get my deposit back is just one horrible experience. It's like they operate without any regard to their promises and commitments to their clients! I paid the deposit before starting my contract with the promise that I'll get it back within 30 days of completion of contract. The contract ended on Aug 31st, and now on Oct 9th, I'm still in mystery as to where the funds are.
One of their customer service guys told me it was processed on Sept 24, but no money in the bank since, and now they just ignore my messages.
looks like a huge SCAM.
Stay away from them and just find a more ethical work place for your business.
Reply from Regus - Rishon Lezion, West Rishon
Hi Anna,
I’m sorry if you felt the need to escalate this.
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus