Reiss Reviews 

11,008
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,912 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible product quality, beautiful styling, and wonderful fit of the clothing, making it a reliable wardrobe choice for many people. People also genuinely appreciate the exceptionally fast delivery service, highly efficient online ordering system, and extremely helpful staff members encountered during their daily shopping trips. However, some customers also noted frustrating issues with delivery delays, missing package components, and unexpected shipping complications across multiple orders. Reviewers occasionally experienced problems with poorly packaged or heavily creased items arriving in unsatisfactory conditions that required extra cleaning and ironing effort.

What people talk about most

Product

Consumers find product to be positive, frequently praising the excellent quality, beautiful designs, and... See more

Quality

Customers had positive experiences with quality, praising the excellent designs, superb tailoring, and... See more

Delivery service

People report positive experiences with delivery service, noting that packages frequently arrive next day or... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reiss delivered in line with my expectations. The leather jacket is stunning leather is like butter so soft. I was a little worried whether I had ordered the correct size but it was perfect fit, very... See more

Rated 5 out of 5 stars

Reiss are brilliant if you want something quick and in a real hurry and I am only talking about next day urgent delivery use them rather than next. Next as a whole are super efficient. I have been a c... See more

Rated 5 out of 5 stars

I ordered two suits and settled for the Gabi suit blazer in petite and trousers to match in regular length so I can adjust to heel hight. I am delighted with the style, quality and fit, the jacket i... See more

Rated 5 out of 5 stars

I have shopped in Reiss in Leeds for over 25 years and always loved the style of clothing. I’ve seen lots of staff teams come and go and they are always so helpful and accommodating. I would like to s... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(11,008)

9,939 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the items was damaged- had a…

One of the items was damaged- had a pull in the fabric. The other has shrunk despite my following the washing instructions which is very upsetting as it is an otherwise beautiful dress! Delivery was good.

September 14, 2026
Reiss logo

Reply from Reiss

Hi Natalie,

We are very sorry to hear that one of your items arrived damaged and that the other dress shrunk despite following the washing instructions.

We will reach out to resolve this for you,
The Reiss Team

Rated 1 out of 5 stars

Items didn’t arrive

Items didn’t arrive

September 14, 2026
Reiss logo

Reply from Reiss

Hi Nick,

We are sorry to hear that your items have not arrived. We understand how disappointing this must be, and we want to assure you that we are here to help.

We will be reaching out to you directly to investigate this matter further,
The Reiss Team

Rated 5 out of 5 stars

Next day delivery

Next day delivery, hassle free return. I got the wrong size, I got it returned and got the right size. Great product, and great customer service.

September 13, 2026
Rated 5 out of 5 stars

Quick delivery and great quality

Delivery was really quick and the products were really good quality. Ordered two different colours and the return process was the easiest I have ever done. Refund was very prompt too.
Good service from start to finish.

September 13, 2026
Rated 5 out of 5 stars

Reiss delivered in line with my…

Reiss delivered in line with my expectations.
The leather jacket is stunning leather is like butter so soft. I was a little worried whether I had ordered the correct size but it was perfect fit, very classic. The pleated skirt is also beautiful and fits perfect. Autumn / winter wardrobe staples.

September 6, 2026
Rated 1 out of 5 stars

Ordered on Monday and paid £5.95 for…

Ordered on Monday and paid £5.95 for next day and the parcel came on the Friday.

September 13, 2026
Reiss logo

Reply from Reiss

Hi Mandeep,

We are very sorry your delivery was delayed. We understand your frustration with the late arrival of your parcel.

We will reach out to you to resolve this,
The Reiss Team

Rated 1 out of 5 stars

Did not receive order had to chase then…

Did not receive order had to chase then then was issued a refund

September 6, 2026
Reiss logo

Reply from Reiss

Hi Helen,

We are truly sorry to hear that you did not receive your order and had to chase it before a refund was issued. We understand how frustrating this experience must have been for you.

We will reach out to you directly to discuss this further,
The Reiss Team

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