This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No problem ordering the item. Paid extra for Saturday delivery but ended up with a message to say won't be delivered till Monday. One quick phone call and the delivery was back on schedule. Great se... See more
Company replied
Ideal ‘overflow’ freezer for the garage, which is working well. One star knocked off as communication not great. I wasn’t going to be home for the delivery slot, but despite two emails they still atte... See more
Company replied
From placing our order to the delivery couldn't have been better. Goods arrived on time we were emailed through every stage. Only thing would have helped if someone was available to answer their pho... See more
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Company details
Written by the company
Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.
Our Promise
Free Delivery + Free Warranty + Price Match
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.
Contact info
GRANARY BUILDINGS, MYTHOP ROAD, FY4 4XB, BLACKPOOL, United Kingdom
- 0330 057 7142
- customer.service@reliantdirect.co.uk
- reliant.co.uk
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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I placed an order for a HYE CHEST…
I placed an order for a HYE CHEST freezer and received within 24 hours. Great product excellent value for money. Fantastic brand HYE
June 30, 2026
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
Dean is truly the best
Dean was so amazing he rang me when he was on his way and kept my informed of his arrival time. Upon arrival he was so polite and courteous. I can highly recommend that Dean is a credit to the company and if you are lucky enough to have him as your delivery driver you will be pleased.
July 7, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department.
Good communication from the company and…
Good communication from the company and the delivery driver was A1
July 7, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department.
The cost of the fridge freezer was £50…
The cost of the fridge freezer was £50 lower than Amazon. The delivery was very fast within two days of ordering. The delivery driver Dean was very helpful in getting this large object into our kitchen through a narrow hall way with a low arch ceiling.
July 7, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department.
Dean was brilliant
Dean was brilliant! On time and very friendly cannot rate him enough
July 7, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department.
Highly recommend reliant. Defo use them again.
I am always dubious about going online and buying stuff. You hear about people being ripped off. But today was a very pleasant surprise. I ordered a new dishwasher and everything looked good. They sent conformation email a and said I'd have another one with delivery details. Following morning still no email. So I messaged them to see what was happening. Within minutes they were it touch assuring me it was in hand. The same night I had a email from the courier to confirm a 10 o'clock delivery the next day. And true to their word it was delivered. I would highly recommend this company and I will be using it for all my needs in the future plus let freinds know how good and easy they are to deal with.
June 30, 2026
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
A very happy customer
A very happy customer. From start to finish my delivery went smoothly. I was updated along its journey and was delivered on time. The two lads were very helpful making sure it got into my kitchen safely.
June 30, 2026
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
Reliant? Far from reliable. Avoid
Paid additional for installation of my washing machine but the delivery man did not stay to ensure that the machine was working correctly. As a result as soon as they had left the machine, which had been left on a short cycle started making weird grinding noises, so I turned the machine off. Tried to call but no option to speak to someone for customer service queries, only options for deliveries and Sales, with advice given to email. I emailed on the 1st July and still no response. I have spent a lot of money with Reliant (I also bought a large American style fridge freezer) and feel completely let down. I'm left with no washing machine and facing having to pay for laundrette on top of paying for an additional service I did not receive. Glad I did not purchase the dishwasher as well. Will avoid using at all costs in future.
July 1, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
From start to my american style fridge freezerfinosh whst we recieved…
From start to finosh whst we recieved was first class. It was a real hatd struggle to get my old fridge free,er out of the door to the new one actially fitting in but amazingly the two guys coped and noghing was too much trouble. They were so polite at all time. I will most definitely be using this company again
June 29, 2026
Reply from Reliant
We are glad you’re happy, thank you for your 5-star review and your kind words.
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department.
Still waiting for refund of disposal of…
Still waiting for refund of disposal of appliance and packaging and £20 compensation. Delivery service not up to standard .
Fridge/freezer ok but really small shelves. This is reflected in price paid
May 23, 2026
Dean the delivery driver was fantastic…
Dean the delivery driver was fantastic on his own for a Samsung fridge freezer that took 3 people to get in the house, he got it out in about 20 mins. As well as delivering ours with the service you'd expect.
10/10
July 6, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department and to Dean.
Dean was brilliant
Dean was brilliant, quick & efficient & extremely helpful 😊
July 6, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department and to Dean.
Dean delivered our new dishwasher
Dean delivered our new dishwasher. He was lovely and polite and very friendly. Great customer service
July 6, 2026
Unprompted review
Reply from Reliant
Thank you for your 5-star review, I will pass on your feedback to our logistics department and to Dean.
Didn’t get delivered so do not want it…
Didn’t get delivered so do not want it now had to buy from elsewhere sorry just refund the money back thank you
June 26, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
Still have not received freezer…
Still have not received freezer purchased 2 weeks ago.
June 28, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
Is Reliant company just scam?
I bought a fridge over 10 days ago and I’m still waiting for it. I sent a message to the customer service department 5 days ago, and I’m still waiting for a response.
To make matters even more absurd, they’ve sent me this message asking for my feedback on my experience with them.
Could someone please let me know if this company actually exists or if it’s an online scam?
June 25, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
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