Reman-Engine.com Reviews 164

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being helpful, courteous, and knowledgeable, making the purchasing process easy and pleasant. Many people appreciate the exceptional customer service, noting that representatives are insightful and take the time to answer all questions, which instills confidence in their purchases. The ease of ordering and the professionalism of the company are also highlighted, with many reviewers expressing satisfaction with the overall transaction. However, some customers also noted significant issues with product quality, receiving engines that were incompatible, damaged, or failed shortly after installation. A few other people also felt that customer service was poor, experiencing long wait times, unhelpful responses, and delays in order processing or returns. There were also concerns about the company's practices, including listing incompatible engines and difficulties with returns or order fulfillment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about product quality and service when ordering engines. Many consumers... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the quick, clear, and friendly service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

called in to verify I was purchasing the correct engine , and to verify shipping address. The woman I spoke to was more than helpful and answered every question I had what I liked the most was I didn’... See more

Rated 5 out of 5 stars

Questions answered by an American, all answers believable and too the point. Purchases like this are a gamble both for the company who sells, and for the customer who doesn't know for sure if this is... See more

Rated 5 out of 5 stars

I want to say that I am expecting great results from Reman Engine but you, the review company, are asking way too soon for rating. I still have not heard from the company to get some answers like: 1-... See more

Rated 5 out of 5 stars

Customer service was very insightful and very helpful. Engine arrived to my home, right as expected. After engine installation, engine started on first start and ran perfect! Company picked up engi... See more


Company details

Written by the company

Successfully delivering our services for over 20 years, Reman-Engine.com is your online resource for Used and Remanufactured engines. Our experienced and knowledgeable customer service representatives will help you with every step of the process.


Contact info

4.0

Great

TrustScore 4 out of 5

164 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Honest. Well Built. You can buy with confidence.

I appreciated the upfront honesty and openness. It was a breath of fresh air. I wasn't "sold" anything - I was given information, and I could ask all the questions I wanted, but at no time did anyone say something like "we can ship it to you today" or "you want me to get the order started" or something else that tries to "close" the deal. I really appreciated that. Upon arrival, the engine was inspected by my mechanic. He does a lot of engines. I mean... A LOT. And he said "this is probably the cleanest and best reman I've ever seen." He was also impressed with the quality of the gasket set (they're usually junk and have to buy a better set), and we were both amazed that it came with VVT sensors.

March 25, 2025
Rated 5 out of 5 stars

Highly Recommend

Website very user friendly and provides thorough information. Was able to locate what I was searching easily. Telephoned to verify the correctness of my order. Was connected to a representative quickly and he was helpful, friendly and knowledgeable. Highly recommend Reman-Engine.com

March 12, 2025
Rated 5 out of 5 stars

This was such an easy process

This was such an easy process. I gave the sales guy my VIN, he found me an engine, got the details squared away and it was done! Thanks so much for great customer service!

March 5, 2025
Rated 5 out of 5 stars

Good experience.

Friendly and helpful staff took my order and verified my VIN to match me with the correct engine. The correct Engine was delivered quickly and well crated. Once installed, it is up and running smoothly. Core return was easy enough. I have no complaints.

December 19, 2024

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