Reman-Engine.com Reviews 164

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being helpful, courteous, and knowledgeable, making the purchasing process easy and pleasant. Many people appreciate the exceptional customer service, noting that representatives are insightful and take the time to answer all questions, which instills confidence in their purchases. The ease of ordering and the professionalism of the company are also highlighted, with many reviewers expressing satisfaction with the overall transaction. However, some customers also noted significant issues with product quality, receiving engines that were incompatible, damaged, or failed shortly after installation. A few other people also felt that customer service was poor, experiencing long wait times, unhelpful responses, and delays in order processing or returns. There were also concerns about the company's practices, including listing incompatible engines and difficulties with returns or order fulfillment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about product quality and service when ordering engines. Many consumers... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the quick, clear, and friendly service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

called in to verify I was purchasing the correct engine , and to verify shipping address. The woman I spoke to was more than helpful and answered every question I had what I liked the most was I didn’... See more

Rated 5 out of 5 stars

Questions answered by an American, all answers believable and too the point. Purchases like this are a gamble both for the company who sells, and for the customer who doesn't know for sure if this is... See more

Rated 5 out of 5 stars

I want to say that I am expecting great results from Reman Engine but you, the review company, are asking way too soon for rating. I still have not heard from the company to get some answers like: 1-... See more

Rated 5 out of 5 stars

Customer service was very insightful and very helpful. Engine arrived to my home, right as expected. After engine installation, engine started on first start and ran perfect! Company picked up engi... See more


Company details

Written by the company

Successfully delivering our services for over 20 years, Reman-Engine.com is your online resource for Used and Remanufactured engines. Our experienced and knowledgeable customer service representatives will help you with every step of the process.


Contact info

4.0

Great

TrustScore 4 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The contact person was helpful and the…

The contact person was helpful and the quote didn’t change and the price and warranty sold me and they were recommended. Have not gotten my engine yet so we will see how the rest of this plays out. But so far the experience was good.

January 20, 2025
Rated 1 out of 5 stars

Still do not have my engine

Still do not have my engine. was told I would have this engine by the 15th of January. Still waiting for tracking number has well.

January 10, 2025
Reman-Engine.com logo

Reply from Reman-Engine.com

Thank you for your feedback! Your order was placed on 12/10 and shipped on 12/16. An email with the tracking information was sent to you. We also issued a credit of $100 due to the delay.

Rated 1 out of 5 stars

Engine arrived for a gmc Acadia on…

Engine arrived for a gmc Acadia on time. However the engine was not timed correctly so we had to pull the engine again to correct what should have been tested before it was sent out.

January 17, 2025
Reman-Engine.com logo

Reply from Reman-Engine.com

Should you be experiencing any issue with your engine, please submit a warranty claim so that we may assist you. At this time we are unaware that there were or are any issues with the product.

Rated 1 out of 5 stars

Still havent received our engine after…

Still havent received our engine after several months.

January 17, 2025
Reman-Engine.com logo

Reply from Reman-Engine.com

The order was placed last month. The incorrect part per VIN was ordered. The correct part was an 8-10 week build which we notified you of prior to proceeding with the order. The order was placed for a 1990 P6000 but the VIN number was for a 1993 Topkick. These are different engines and have a different timeframe for shipment. Should you no longer want to wait for your order, we can issue a refund. Please contact us directly.

Rated 5 out of 5 stars

As Advertised

We purchased a remanufactured engine from Reman Engines. It was delivered in just a couple of days. It now has about 7000 miles on it and it is running great. We had no issues at all. Definitely would suggest a reman engine vs a used engine if it is in your budget. Also get the install kit with it if possible.

June 18, 2024
Rated 5 out of 5 stars

Amazing value for low miles used engine

It was amazing value for a low miles used engine. Easy process to order & take delivery. My mechanic was skeptical at first but was impressed by the end of the job. We treated it like a long block and installed new gaskets & seals to make sure they were fresh.

November 14, 2024
Rated 2 out of 5 stars

Defective rear seal

The reman engine was assembled with a defective rear seal. We had to install the engine twice due to seal replacement. Reman-engine didn't provide any help with parts or labor. The warranty writer has emotional temper issues.

December 9, 2024
Rated 5 out of 5 stars

The phone call was 9 minutes long to…

The phone call was 9 minutes long to order and pay for my motor. My motor was not a common motor to be found. It was shipped out and arrived in a very timely manner.
I am very happy with my experience and would recommend.

December 30, 2024
Rated 4 out of 5 stars

Great job on fast shipping!

Shipping company dropped or crushed the pallet damaging some peripherals. Nothing I didnt have from my old engine however. Engine is visually in pretty great condition. Overall very impressed with the fast delivery.

January 3, 2025
Rated 3 out of 5 stars

A seemingly ridiculous policy

I was incredibly annoyed with the company policy of requiring photo ID and other information when the shipping address and the billing address are not the same. I have frequently ordered car parts in the past, including a transmission, and had them shipped to a separate address, and had no issues. I do not understand why this company has such a policy.

December 31, 2024
Rated 5 out of 5 stars

Purchased 5.7 hemi for my 06 ram 1500…

Purchased 5.7 hemi for my 06 ram 1500 on the 12th had the engine in the truck driving down the road by the 20th everything is running as it should. Great customer service and fast turnaround time. My go to from now on. Great work guys 👍

December 12, 2024

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