Very polite, understanding and gave me good help. Due to diffucult economic situation I could not pay re:member the credit I had used when i Was laid off work and didnt get ANy salaries and am late wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I... See more
Company replied
Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that. But now when it is solved i experienced a good and calm conversation with a friendl... See more
Company replied
Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊... See more
Company replied
Company details
Written by the company
re:member erbjuder både kreditkort och privatlån. re:member handlar om dig och dina behov. Det handlar om att du ska ha tillgång till innovativa betalnings- och finansieringslösningar som ger dig valfrihet och kontroll, men som samtidigt gör vardagen enklare. Sedan starten har vi erbjudit moderna betalningslösningar för ett aktivt liv. Och det kommer vi fortsätta med. Du bestämmer själv vilken lösning som passar dig bäst, hur du vill betala och vad som är viktigt för dig.
Contact info
Klarabergsgatan 60, 111 21, Stockholm, Sweden
- 0771-15 00 15
- remember.se
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from re:member Sverige
Hej Gustavo!
Thank you! We’re glad you found our service fast, professional, and easy to deal with.
Kind regards,
Nora re:member
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Customer service was very helpful
Customer service was very helpful
December 8, 2025
Unprompted review
Reply from re:member Sverige
Hello Nabila!
Thank you! We’re delighted our team could provide the support you needed.
Kind regards,
Nora re:member
Good Costmer services and very quick…
Good Costmer services and very quick when you call
December 5, 2025
Unprompted review
Reply from re:member Sverige
Hello!
We appreciate your feedback! Providing fast and friendly service is always our goal.
Kind regards,
Nora re:member
Customer service gets five star.
December 1, 2025
Unprompted review
Reply from re:member Sverige
Hello Axel!
We truly appreciate your kind words!
Best regards,
Nora re:member
Quick service
December 1, 2025
Unprompted review
Reply from re:member Sverige
Hello Anna!
Thank you so much for five stars!
Kind regards,
Nora re:member
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Reply from re:member Sverige
Hello Eva!
We´re pleased to hear you enjoyed our service, thank you for sharing!
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Louie!
Thank you for this nice review!
Kind regards,
Nora re:member
Got an answer right away
Got an answer right away. Beem a client for years.
November 5, 2025
Unprompted review
Reply from re:member Sverige
Hello Zenaida!
Thank you, we´re happy to have you as a customer!
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Elvira!
Thank you for this five star review!
Kind regards,
Nora re:member
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Competence and empathy is amonge cornerstones of quality
I give their customer service the highest rating for their competence and empathy!
October 20, 2025
Unprompted review
Reply from re:member Sverige
Hello!
Your recognition of both competence and empathy means the world to us. Thank you!
Kind regards,
Nora re:member
It was not great
It was not great. it was okay.
Waiting time tp long.
A technical problem in Remember made that I could not use the card. Very frustration. And no prewarning.
October 17, 2025
Unprompted review
Reply from re:member Sverige
Hello Jöran!
Thank you for your feedback. We apologize for the inconvenience.
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Fazle!
We’re so glad you felt heard and supported. That’s what we’re here for.
Kind regards,
Nora re:member
I had problems and they helped me with…
I had problems and they helped me with a very professional solution, and the customer service is more than great
October 16, 2025
Unprompted review
Reply from re:member Sverige
Hello Patrick!
Thanks for the feedback! Great service is what we strive for every day.
Kind regards,
Nora re:member
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Their most popular and good service in…
Their most popular and good service in Sweden. I really like them.
September 2, 2025
Unprompted review
Reply from re:member Sverige
Hello Michael!
So happy to hear you’re enjoying the service. Thank you!
Kind regards,
Nora re:member
Remember put on hidden fees
Remember put on hidden fees, which can change over time, all without notifying the card holder.
October 9, 2025
Unprompted review
Reply from re:member Sverige
Hello Max!
We´re sorry if the information didn’t reach you as intended. All fees are communicated in our terms. .Please contact our customer service if you’d like to review your case in more detail.
Kind regards,
Nora re:member
Nice card and bank, but not perfect
Most transaktions and card issues went smoothly, didn't like them taking a fee for betting company from last year all in same time today.
Didn't know about the fee, I would have stopped if I knew, but now they take for a whole year at the same time, not fair.
September 29, 2025
Unprompted review
Reply from re:member Sverige
Hello Mazen!
Thank you for your feedback, we’re glad to hear that most things have worked smoothly for you. Regarding the fee, we understand your frustration and agree that transparency is important. We recommend reaching out to our customer service so we can review the transaction and clarify what happened. Your input helps us improve.
Kind regards,
Nora re:member
Easy to contact you and also the one I…
Easy to contact you and also the one I spoke with is polite full of understanding.
September 25, 2025
Unprompted review
Reply from re:member Sverige
Hello Bubacarr!
Thank you so much for taking the time to give us feedback, we´re glad you felt understood.
Kind regards,
Nora re:member
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Great service
September 17, 2025
Unprompted review
Reply from re:member Sverige
Hello Rohde!
Thank you for this nice review.
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Sara!
Thank you for this 5-star review!
Kind regards,
Nora re:member
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