Very polite, understanding and gave me good help. Due to diffucult economic situation I could not pay re:member the credit I had used when i Was laid off work and didnt get ANy salaries and am late wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I... See more
Company replied
Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that. But now when it is solved i experienced a good and calm conversation with a friendl... See more
Company replied
Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊... See more
Company replied
Company details
Written by the company
re:member erbjuder både kreditkort och privatlån. re:member handlar om dig och dina behov. Det handlar om att du ska ha tillgång till innovativa betalnings- och finansieringslösningar som ger dig valfrihet och kontroll, men som samtidigt gör vardagen enklare. Sedan starten har vi erbjudit moderna betalningslösningar för ett aktivt liv. Och det kommer vi fortsätta med. Du bestämmer själv vilken lösning som passar dig bäst, hur du vill betala och vad som är viktigt för dig.
Contact info
Klarabergsgatan 60, 111 21, Stockholm, Sweden
- 0771-15 00 15
- remember.se
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was charged a fee without notification
I was charged a fee and had not been informed prior to this changes. Calling and getting the information from Remembers customerservice I asked for a credit of the fee this time and that I now know these new terms for the future. She was unwilling to do that thus I cancelled my business with Remember. I was robbed 120 SEK.
September 11, 2025
Unprompted review
Reply from re:member Sverige
Hello Philippe!
Thank you for your feedback. We're sorry for the inconvenience and will review the matter internally to ensure better clarity moving forward.
Kind regards,
Nora re:member
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Be helpful
I felt that the telephone conversation with the bank was not very welcoming. The staff member spoke very quickly and seemed eager to end the call, which made it difficult for me to ask my questions. I would have appreciated a more patient and helpful response.
August 21, 2025
Unprompted review
Reply from re:member Sverige
Hello Dereje!
Thank you for taking the time to share your experience. We're sorry to hear that your call did not meet the level of service you expected. We strive to ensure every customer feels heard and supported, and we regret that this wasn’t reflected in your recent interaction. Thank you again for bringing this to our attention.
Kind regards,
Nora re:member
Good Answer!
August 20, 2025
Unprompted review
Reply from re:member Sverige
Hello Bo!
Thank you for this nice review.
Kind regards,
Nora re:member
Because of my personal workproblems (i…
Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that.
But now when it is solved i experienced a good and calm conversation with a friendly guy and my heart beats slower again. Thx alot
August 19, 2025
Unprompted review
Reply from re:member Sverige
Hello Richard!
Thank you for taking the time to leave such a thoughtful review. We're grateful that we could assist in a way that brought you some peace of mind.
Kind regards,
Nora re:member
Too long waiting for someone to answer
August 12, 2025
Unprompted review
Reply from re:member Sverige
Hello Claes!
Thank you for your feedback. We’re sorry for the long wait time and understand your frustration. We’re working to improve our response times.
Kind regards,
Nora re:member
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Reply from re:member Sverige
Hello Sadia!
Thank your for this five star reveiw!
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Shamsul!
Thank you so much for your kind words! We're glad to hear you’re happy with our service.
Kind regards,
Nora re:member
Terrible card company
Terrible card company.
I was forced to use it instead of Everydaycard.
I made a payment of about 2300 Sek which I immediately refused according to the Swedish law of repent payment.
Remember card answered to handle my complaint within two weeks. After many months I have not received any reply.
Terrible company with extremely bad service.
I will not use the card any longer.
How will this issue bee in solved? Through Swedish court?
March 13, 2025
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for sharing your experience. We're sorry to hear about your dissatisfaction with the card and the handling of your complaint. We take your feedback seriously and would like to investigate what went wrong regarding your dispute. Please contact our customer service so we can follow up on your case.
Kind regards,
Nora re:member
My Remember card did not work i South…
My Remember card did not work i South Korea. When I spoke to the customer service on phone from South Korea the agent told me that Mastercard is blocked in South Korea. That is Not True! I have another Master Card that worked perfectly. Customer service gives you incorrect information!
July 2, 2025
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for sharing your experience, and we're truly sorry for the confusion and inconvenience you encountered. We understand how frustrating it must have been to receive incorrect information, especially while abroad. Your feedback is important to us, please feel free to contact our customer service again so we can assist you properly. Thank you again for bringing this to our attention.
Kind regards,
Nora re:member
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Constructive
July 7, 2025
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for your feedback!
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Rajesh!
That’s wonderful to hear! Thanks for sharing your experience with us.
Kind regards,
Nora re:member
Good stuff good service
June 30, 2025
Unprompted review
Reply from re:member Sverige
Hello Thomas!
Thank you so much for your review! We´re glad we could provide the service you wanted.
Kind regards,
Nora re:member
Reply from re:member Sverige
Hello Andreas!
Thank you for your nice review!
Kind regards,
Nora re:member
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I really appreciate your attention and…
I really appreciate your attention and my concerns have been clarified. Thank you.
June 3, 2025
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for your feedback. We're glad we could clarify your concerns and provide the support you needed.
Kind regards,
Nora re:member
I get the right service in a very short…
I get the right service in a very short time what i need for. Service is very fast. I must say i recommend to use remember kort to my friends and family.
June 2, 2025
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for your kind words! We’re delighted to hear that you received the service you needed so quickly. Your recommendation means a lot to us!
Kind regards,
Tais re:member
Literally the best,,
I’ve had their credit card for about 6 or 7 years and I really don’t understand how other credit-card companies didn’t copy their smart, efficient and successful business model!!
Thanks Re:member credit-card 👍🏼
May 27, 2025
Unprompted review
Reply from re:member Sverige
Hi Ahmed!
Thank you for your kind words and for being a loyal customer for so many years! Your support means a lot to us, and we look forward to continuing to provide you with smart and efficient solutions! Have a nice day!
Kind regards,
Tais re:member
Very polite and helpful support
Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊
May 26, 2025
Unprompted review
Reply from re:member Sverige
Hi Sharif!
Thank you for your kind words! We’re delighted to hear that our team’s enthusiasm and dedication made a positive impression on you. Providing polite and helpful support is something we truly value!
Kind regards,
Tais re:member
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The customer agent provided prompt and…
The customer agent provided prompt and friendly service.
May 19, 2025
Unprompted review
Reply from re:member Sverige
Hello Monica!
Thank you for your kind words! We’re delighted to hear that our customer service met your expectations
Kind regards,
Tais re:member
Reply from re:member Sverige
Hi Jan!
Thank you for your kind words! We always strive to provide fast responses and effective solutions. Have a nice week!
Kind regards,
Tais re:member
High interest card
May 6, 2025
Unprompted review
Reply from re:member Sverige
Hello Aumid!
Thank you for your feedback. We understand that the interest rate is important to you. The interest is individual and based on the credit check we take when a customer applies for the card.
Kind regards,
Tais re:member
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