Renaissancejewel Reviews 

913
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the jewelry, noting that the pieces look stunning and match expectations perfectly. Consumers frequently mention that the ordering process is smooth, accompanied by helpful customer service and regular delivery updates. Many buyers feel confident purchasing custom items because the team provides clear communication and helpful certificates of authenticity. Some reviewers were not happy with unexpected shipping delays, receiving orders much later than originally promised. A few consumers also mentioned encountering issues with items appearing smaller than expected or requiring unexpected returns.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with the stunning design and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the jewelry is beautifully... See more

Order

Consumers find order experiences to be filled with satisfaction and delight. Customers often mention that the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, kind, and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting surprisingly fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchasing jewelry online can sometimes feel worrisome, which is why my experience with Renaissance Jewelry was so memorable! They have set the bar high. The .5c diamond studs purchased for my teen s... See more

Rated 5 out of 5 stars

Renaissance Jewel offers a Great quality and price overall and especially compared to similar vendors in the market. I purchased both an engagement ring and wedding band from RJ and my fiancé loves th... See more

Rated 5 out of 5 stars

I loved the ring! Being able to choose the setting and the shape was an awesome experience! I was impressed with the companys attention to details and keeping us updated on the delivery. Thank you so... See more


Company details

  1. #15 of 57 best companies in Jeweler
  2. #24 of 152 best companies in Jewelry Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

913 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(913)

916 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anniversary Gift

Ordered an anniversary ring for my wife. It was tremendously helpful to see the virtual images of the new ring with the uploaded picture of my wife's existing ring to ensure the look was right.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Lots of options and styles

There is a great selection of modern style jewelry. I like that you can choose style of earring closure, metal type and sizing of stones, bracelets, etc. I like that I was emailed documents about the items to use in case of loss or to resell in future.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 experience

I was skeptical at first, but they answered all my questions and updated me all the waythrough the entire process. I'm definitely ordering from them again.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

I had exceptional experience from start to finish. I was shopping with Renaissance Jewel for an engagement ring and didn’t know where to start. The jewelry experts helped me craft the perfect ring, and when I got it in the mail it looked even more stunning in person. Highly recommend!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

renaissance!!

after weeks of searching for a ring/jewelers within our price range, we decided to settle on renaissance. we immediately noticed a wide variety of bands and diamonds at amazing prices. during production they uploaded photos and you can actively see what phase the ring is on. whenever i had questions i had a quick respond and to top it off the delivery was quick. i would definitely order from here again!!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I originally shopped at Jared's…

I originally shopped at Jared's brick-and-mortar store, but a friend recommended Renaissance Jewel. Since they are an online retailer, I was naturally a little skeptical at first. I did as much research as I could and read a lot of customer reviews. The only consistent downside I found was that it takes about three weeks to receive the ring, which wasn't an issue for me since I wasn't in a rush.

When the ring arrived, it exceeded my expectations. My fiancée absolutely loves it! Compared to the ring I had looked at at Jared, this one has a diamond that's one full carat larger and is set in 14K gold instead of 10K. Best of all, Renaissance Jewel's price was $1,000 less than Jared's best offer.

The diamond was listed as VVS2, but when we had the ring professionally appraised, we were told it was actually VVS1. Thank you, Renaissance, for the unexpected upgrade!

The entire experience was excellent. I worked with Ron throughout the process, and he was responsive, knowledgeable, and took the time to educate me about the ring and its characteristics. The ring is absolutely beautiful, and I couldn't be happier with my purchase. I highly recommend Renaissance Jewel!
Chuck

June 12, 2026
Rated 2 out of 5 stars

Wrong Design

The ring I order looked very different from the ring I received. When I contacted a representative the day the order shipped, she asked why I didn't contact them sooner in the process. I said that I thought THEY would catch the mistake in quality control, since there is a correct picture of the ring I order attached to the process. She said their rings were designed for 2+ carat diamonds, and since I ordered a 1 carat diamond, the design may have been altered because of the integrity of the stone. That was not stated anywhere on the site, and it was not stated anywhere during the ordering or ring making process. She did say I could return the ring for a redesign, and that's what I plan to do. I will update my review later when I have more information about how that goes.

August 1, 2026
Unprompted review
Renaissancejewel logo

Reply from Renaissancejewel

Thank you for this honest feedback, and we're truly sorry — this isn't the experience we want anyone to have. You're right on both counts: our quality control should have caught the discrepancy against your order reference, and any design modification based on stone size should have been communicated to you clearly before production, not explained after the fact. That's a gap on our end, not yours.

We're glad you've chosen to move forward with the redesign, and we want to make sure it's handled properly this time. Your redesign will be reviewed against your original reference at every stage, and our team will share progress photos with you for approval before the final setting is completed. If you'd like a direct point of contact, please email us at support@renaissancejewel.com or call us at +1 888-863-7990 and mention this review — we'll prioritize it personally.

We appreciate the chance to make this right and hope to earn an updated review that reflects the experience you should have had from the start.

— The Renaissance Jewel Team

Rated 5 out of 5 stars

Diamond earrings

Got my wife a pair of lab grown diamond earrings. She loved them. Would have cost a lot more at a jewelry store. Had a few questions before I bought, customer service was excellent.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional. The quality of my items exceeded my expectations. The bracelets diamonds shimmer like crazy. I will be ordering again from Renaissance Jewel. Thank you for an amazing experience.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

High quality and Affordable Prices!

I had been shopping around for the perfect diamond studs and came across Renaissancejewel. After seeing their amazing reviews, I felt I was making the best choice to purchase from them and trust the quality and authenticity of their product. I was blown away with the professional level of communication as they kept me informed each step of the way during the process of custom creating my piece, which was made to order. Once they arrived, I was blown away at the size, cut, and clarity! They exceeded my expectations and I am in love with my new 0.59 certified diamonds that even came with a certificate. I will absolutely be going to Renaissance for any future diamond purchases! The affordable prices with the highest quality is why I will shop exclusively with Renaissancejewel and recommend them to everyone!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Service was GRADE A+

Customer service(Carol) went above and beyond to ensure my anniversary was special! Speedy delivery and the ring quality made me the man of the day!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Custom blue diamond ring is a top notch beauty!

I found Renaissance Jewel online, and created a custom lab grown blue diamond 3 stone ring. The process was easy and I was able to get exactly what I wanted. The pricing was affordable with everything up front. I appreciate the appraisals and the options for protection and future service on the ring. The turnaround time for shipping a completely custom piece was good at about 3 weeks total.

I look forward to making more purchases from Renaissance Jewel in the future!

July 2, 2026
Unprompted review

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