Renault Retail Group 

I am truly disappointed by the Renault Customer Service! My car (less than 3 years old) broke down twice in less than a year for a default issue with the fuel pump, which occurred twice despite the pump being replaced. Unfortunately I had to pay for the repairs which costed me £900. I logged a complaint and I had to chase 3 times for an update over the last 3 weeks!
The Renault customer service is truly appalling.
If you think of buying a Renault car, don't look just at the reliability of the car, but also at the quality of after-sale care that you should get once you have bought it. As they truly don't care once they get your money!!

When I arrived at the Hayes branch, I was greeted by Courtney. He described what will be checked on the van. He also confirmed will contact later and give an update. Which he did.
When came to collect the van, he demonstrated what need to be checked.
Great customer service by Courtney and thank you again.

Wahid in the Watford branch was very helpful whilst ordering my new Renault captur. He found a price in my budget and made the process stress free considering i had to wait 9 months he was very good at keeping me updated on the process! Thank you Wahid Moussa

Only interested in taking your money and not delivering your car. It took a month from when the new car arrived in the UK and being registered to it being delivered to me. This was on top of the long wait for it to be built and delivered to the UK. If your sales person is not in then nothing will happen and after they delivered it they just ignore you.

Renault Staples Corner, found & fitted a new Windscreen Wiper motor for my 2011 Clio. The price was reasonable and the service from Mustafa Ali was excellent and the car came back cleaned inside & out!

I purchased a Renault Clio from the retail group in Watford today. The experience was excellent and stress free. Yousof dealt with me. He was superb. Easy hand over & very organised throughout.

Reserved a car online only to be contacted days later to find out the car had already been sold and my deposit had not been returned to me. Poor service when trying to claim my deposit back.

I have purchased a car online being assured on the phone that the car is in a good condition and mechanically sound. Upon delivery, I have immediately noticed that the clutch is juddering every time you pull away from stop and after driving 2 miles, a warning light came on. I was left to find a garage that will diagnose the car on short notice. I found Dacia dealership that confirmed the issue with the turbo pipe and the clutch and did health check; found numerous items that needed repair in excess of 3400£. Among those where 3 tyres in red (perished and cracking and front brake disks below minimum specs). So, I was without the car and money, had to miss a few days at work, as I did not have a car, and to fork for a rental car. I was told that the car will be collected and I will be refunded but not before v5 documents arrive. After the documents arrived, I had to wait a week for the collection as there was no one coming my way to pick the car (even though the situation was entirely caused by Renault Liverpool who sold me a car in a poor condition). This whole experience was one of the worst I have ever had when buying a car and I’m amazed that the car in this condition left the main dealer car park to be delivered to a customer. Due to this experience, my trust to the idea of purchasing a car from a main dealer went from 100% to 0%.

I just bought a new car from Renault Cardiff the salesman was Ricardo fontina he was absolutely great no pushiness just let me decide for myself . He made everything so clear so well done . Also he went above and beyond .I’m so happy with my new car . So thank you again . I’ve bought 4-5 cars and never had a problem x

The experience started very well from staples corner lovely service from all staff, I travelled from Devon after requesting they got two rs280 ready for me I would purchase one that day which I did LY18ZFL being the car of choice but after two weeks it turned out to be a bad choice this vechile was overfilled with oil from them so rather than go all the way to London to rectify the issue I had it done at another garage and was told I'd be refunded straight which this didn't happen for weeks after of me chasing it. Then the car broke down after a local Renault dealer finally found the cause 10% movement on the crank causing damage to the bottom end car needed a bottom end rebuild so I was offered the other car which was fine. The dealer did go out of there way to change interior and get the car to me which I can't fault apart from being told the new car was going on a transporter and I even got a video of this but then I got a call from the driver saying they where driving it down.
Old car remained in our name whilst for sale on there forcourt months after they took it back so no refund on tax.
Avoided calls. Never returned calls. Avoided the issue caused a lot of stress would not recommend or deal with them again.

First class service from Courtney at Renault Staples Corner. Very pleased and very much appreciated!

Well all I can say I collected my Dacia Duster from James and the customer service from day one to picking up the beautiful Duster was immaculate. I love that Duster already. James brilliant service sir. 10/10.

I had my MOT and annual service with Renault Staples Corner very recently. The adviser Nismah was very helpful and professional. When I arrived she explained clearly what was going to be done with the car and how long it would take approximately. She went to check the car as well. I went away during the service. Nismah kept me updated about progress and what was being done. She contacted me when the car was ready. Everything was explained to me about what had been done when I returned to collect the car. I was very pleased indeed with Nismah's excellent service.

Brilliant service from Courtney at Renault Staples Corner. Couldn't have been more helpful.

Sold me a car that had accident damage couldn't sort out getting it repaired and then failed to collect when they should have done. If you want to deal with a trader who delivers a car on the road sells you it with accident damage fails to actually do a proper customer service job then buy a car from these cowboys and when it goes wrong expect them to bully you. The response from the company customer service is not better as they do nothing either. The company knows how poor it is but just thinks it can bluff everyone.

Buying off a main dealer is usually for peace of mind, knowing you're getting the best service and best product from the people you think you can trust the most. However, if you buy a used car from Renault Cardiff, only expect the most cowboy, back street garage kind of service and product! Valeters paint spray carpets rather than cleaning them, along with interior plastics and panels. Whoever has touched this paint with a polisher shouldn't be allowed to use one, it's damaged the paint terribly. Car has also been involved in a accient and repaired which we found out afterwards. Of course buying a used car you expect wear and tear but after further inspection and ownership more things are being found. Tried resolving the issue fairly but were greeted with the dealership managers stand off attitude. Very unprofessional and a poor buying experience of a overpriced, damaged car. May I add. We've bought renault cars from this dealership and 2 others previously. Never had a issue or had to make a complaint.

Avoid Renault Cardiff used cars at all costs.
I have paid over the odds for car in disgusting condition, a lengthy list of items that are not acceptable for a Renault approved used vehicle. Every part of the process screams cow boy garage. Log book was not present and was not chased up after I drove away. Valeters have sprayed everything they can possibly get away with inside with black paint to avoid cleaning carpets and interior plastic, I spent the following evening after purchase scrubbing the car to try and remove the paint. The exterior body of the car had been bumped by the previous owner and repaired poorly, I found this out after purchase. The valeters "mopped" (machine polished) the car twice before I collected it, a few days later the sun came out and I was greeted with the most horrendous marring throughout the car caused by misuse of the machine polisher. So many other issues too many to list on a review. Dealership manager insists that this is all acceptable and refuses to deal it with further by ignoring my last emails. Shameful. I have been a loyal renault customer for 8 years and I am so angry at the service and product received. AVOID.

Renault London Staples Corner is the worst dealership I have dealt with. No customer service. I have been trying to sort out a car service with them but have been passed around different people including Manchester or they just hang up. They don't even bother to call you back so clearly don't care about customers. I shall be reporting this directly to Renault.
This should be no stars but I am forced to give one.

Had arranged a call with Sam from Renault Croydon for 10am (had booked time out of my work day) to discuss the purchase of a car from him. An hour and a half later I got a message saying he had been too busy to call. Very disappointing. Will look elsewhere.

Took my Renault in for repairs to the new Staples corner branch. Had a terrific experience with Courtney Morgan who was the ultimate professional. He took the time to understand the issue with the car (which was quite complicated) and communicated multiple times with the mechanics to ensure they understood the complexity of the issue throughout the day. Came back to me as quickly as possible. He carefully explained the options to me to allow me to make an informed choice. A pleasure to deal with even when the news about my car was not ideal. Knowledgeable, interested, informed, professional, kind.