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See what reviewers are saying
Absolutely balmy and total liars. Hard sales pitch, which I fortunately ignored. Told me pigeon droppings are classed hazardous waste - untrue! Therefore, using specialist equipment would cost £2,900... See more
The service I received from the engineer, Paul Davis, was second to none. He introduced himself, explained what he was going to do during the service, and showed me before and after pictures to enable... See more
Rentokil Kenya's bedbug process is ineffective! I had bedbug bites the first night back in my bedroom after 2 weeks away. The chemicals used have a sickly sweet smell too!
Company details
Contact info
Arena Business Centre, Building B, Watchmoor Park, GU15 3YL, Camberley, United Kingdom
- marketing.uk@rentokil.com
- rentokil-initial.com
2.4
Poor
379 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful & helpful staff
Wonderful & helpful staff able to advise on the best way to handle any situation. Matthew Kearns has been very helpful with everything needed and explained all areas thoroughly.
May 10, 2022
Unprompted review
Reply from Rentokil Initial
Hello Kiera,
Many thanks for your positive review of the helpful and expert service provided by our colleague.
Rentokil Initial
These guys having withdrawing money for…
These guys having withdrawing money for a year for services I didn't want and months after chasing them still have not received a penny back yet. Do not use them!
May 10, 2022
Unprompted review
Reply from Rentokil Initial
Good Morning,
We are sorry to hear that you are not satisfied with our services.
We take complaints very seriously; customer care is our top priority and we would like to begin our investigation into the service you have received and the payments made.
In order for us to begin our investigation, we need to identify your account and contact you going forward. Please respond to the Trustpilot 'find reviewer' request we have submitted or email us at:
marketing.uk@rentokil.com.
The more details you can provide us with, the quicker we can work to assess the situation. We hope to hear from you soon.
Rentokil Initial
I work at Superdrug
I work at Superdrug, Bulwell and Colin Mitchell always has a smile on his face, very friendly. A credit to your company
May 4, 2022
Unprompted review
Reply from Rentokil Initial
Thank you for your positive feedback on the service provided by our colleague.
Rentokil Initial
Please avoid this company
Please avoid this company. The way they handle your account is unreal. They don't deliver and when you say to send you proof of delivery, they tell you that your account is terminated. You say you want to give them the 3 months’ notice and they say they are cancelling your account. The manager can't even find the time to email you and to date NO proof of deliveries and services you DONT receive. AVOID AVOID AVOID. You have been warned.,
April 28, 2022
Unprompted review
Reply from Rentokil Initial
Hello Sean,
Thank you for sharing your concerns. Could we please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so our customer team can contact you directly.
Rentokil Initial
Matt Barnet is great I know him for…
Matt Barnet is great I know him for many years he is very responsible, always smiling and has all the right attitude towards his job we are satisfied with his serviceat Advance Dental Suite.....
April 28, 2022
Reply from Rentokil Initial
Hello Shiva,
Many thanks for your positive review of the professional service provided by our colleague.
Rentokil Initial
Contract upheld
We have a contract & regular routine visits are carried out with information left each time. There has been a big turnover of staff recently & I would prefer to deal with the same operative each time.
April 27, 2022
Reply from Rentokil Initial
Hello Pat,
Thank you for your positive review of our service. We will share your concern with the local team.
Rentokil Pest Control
Generally good service although we have…
Generally good service although we have had a few missed collections in the past. The staff are always friendly.
April 25, 2022
Reply from Rentokil Initial
Hello Helen,
Thank you for taking the time to leave us a review. We are pleased to hear we are providing you with a good standard of service, supplied by our polite, professional and communicative staff.
We are always looking to do better and we are sorry to hear that we haven't always managed to hit the high standards we set ourselves. We hope those issues are now sorted and that we impress you going forward.
If there is anything else you need from us, you can contact our customer care team on:
medical-customercare-uk@rentokil-initial.com
Thank you once again.
Initial Medical UK
Been having issues with rats for some…
Been having issues with rats for some time. Marc Davies has been absolutely fantastic with his service! Extremely helpful and a great experience all round. He has been wonderful with our customers and residents. could not ask for a better guy for the job. Thank you Marc!
April 25, 2022
Unprompted review
Reply from Rentokil Initial
Hello Kasey,
Thank you for your postive feedback on the expertise and professionalism of our technician in helping to resolve your rodent issue.
Rentokil Pest Control
Steve is amazing
Steve is amazing, have used several clinical waste companies over the years all of which have been a nightmare to deal with. Steve informs me if he won’t be the following weeks collector and he is always 100% on time every week. Initial are easy to contact in the event of a problem and always helpful and friendly
April 5, 2022
Reply from Rentokil Initial
Hello,
Thank you so much for taking the time to leave us a five-star review! We love to hear about how our service colleagues are performing in the field and it sounds like Steve is showing exceptional care and attention, as well as good timekeeping. We are pleased to hear that our support staff are also resolving any issues quickly for you.
Initial Medical UK
Clinical waste management service
Wayne is a tremendous asset to your company.
We have visits from Wayne each week at Hospital I work at.
His always has a happy smiley face too
Your helpful attitude makes it clear
Thank you for your extra effort.
I appreciate your help 👏🏼
April 4, 2022
Reply from Rentokil Initial
Hello,
Thank you so much for taking the time to leave us a five-star review! We greatly appreciate the detail you have provided about the excellent service Wayne is providing for you. We hope to continue to impress!
Initial Medical UK
fantastic service
March 15, 2022
Reply from Rentokil Initial
Hello Paul,
Thank you for your positive feedback on the quality of the service provided by our colleagues.
Rentokil Initial
Waste collection
Matt has been removing my clinical waste for the passed few months now from both my sites. Very nice polite young man.
March 7, 2022
Reply from Rentokil Initial
Hello Robert,
Thank you so much for taking the time to leave us a five-star review! We appreciate your positive feedback about our service colleague, Matt.
Initial Medical UK
Squirrels in the roof
The guys were great. I respect them so much for what they do
February 16, 2022
Unprompted review
Reply from Rentokil Initial
Hello Cathy,
Many thanks for your positive feedback on the quality service provided by our colleagues.
Rentokil Pest Control
Colin Mitchell
Colin Mitchell is a delivery representative for Turning Point, Angel Lace service. Colin is a lovely man whose presence always brings a sense of joy to the day.
February 15, 2022
Unprompted review
Reply from Rentokil Initial
Thank you for leaving us a five-star review our our service! We are so pleased that Colin is bringing a smile to your faces when servicing.
Initial Washroom Hygiene UK
Reply from Rentokil Initial
Hello Kaz,
Thank you for your five star feedback on the quality service being provided by our technician.
Rentokil Pest Control
Michael Powes is really friendly and…
Michael Powes is really friendly and very helpful every week he comes to the surgery i work at. His always has a happy smiley face too.
February 2, 2022
Reply from Rentokil Initial
Thank you very much for writing a five-star review about our healthcare waste services! This review is a great credit to our service colleague, Michael.
Initial Medical UK
Unfortunately I can only comment on the…
Unfortunately I can only comment on the lack of communication and customer service.
Really disappointed that through multiple emails/account managers/phone conversations the most basic of enquiries could not be dealt with. Exhausted from reaching out without getting anywhere
January 24, 2022
Unprompted review
Reply from Rentokil Initial
Good Morning Talita,
Thank you for bringing the communication issues you have had with us to our attention.
We take complaints very seriously and will begin our investigation immediately to find and correct any shortfalls found with our service. The information you have supplied in this review has been forwarded to both our senior management and customer service team to look further into the matter.
In order for us to identify your account and contact you going forward, please respond to the Trustpilot 'find reviewer' request we have submitted or email our customer service team:
medical-customercare-uk@rentokil-initial.com.
The more details you can provide us with, the quicker we can work to resolve the situation. We hope to make amends for the situation in any way possible.
Initial Medical UK
Wouldn’t touch these with a barge pole…
Wouldn’t touch these with a barge pole had to get another company in to sort the problem
January 23, 2022
Reply from Rentokil Initial
Good Morning,
We are sorry to hear you chose to go elsewhere with your services. We take complaints very seriously and will investigate our previous interactions with you in great detail.
We would greatly appreciate greater detail into why you found the service unsatisfactory. Could you please share further information and your preferred contact details in an email to marketing.uk@rentokil.com so our customer team can further understand the issues and resolve these where we can.
Rentokil Pest Control UK
Excellent customer service
The technician, Alan, arrived as scheduled and carried out his work professionally and efficiently. He answered any queries we had and gave advice as required. A credit to the company.
January 20, 2022
Reply from Rentokil Initial
Many thanks for your five star feedback of the expertise and professionalism shown by our technician.
Rentokil Pest Control
Reply from Rentokil Initial
Thank you for taking the time to leave us a review of our service. We appreciate your mark of approval and hope to impress you even further in the future.
Initial Medical UK
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