Rentokil Pest Control UK Reviews 11,268

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive demeanor, often highlighting their extensive knowledge and thoroughness in their work. The service provided is frequently described as excellent, with many appreciating the quick response times and the care taken to keep them informed throughout the process. Reviewers also commend the customer service for being professional, reliable, and attentive to detail, making them feel confident and reassured. However, some people mentioned that the pricing was very expensive, with some feeling it was disproportionate to the service received or that better value could be found elsewhere. A few other people also felt that customer service was poor, citing issues with slow responses, unfulfilled promises, and a lack of follow-up after initial visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Price

Customers consistently express dissatisfaction with the pricing, often describing services as expensive or... See more

Response time

People report positive experiences with response times, noting prompt service and quick responses to initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barry holden who covers the sheffield area, he is consistenly polite, friendly and extremely helpful.He always points us in the right direction,offers clear advise, and regularly goes above and beyo... See more

Company replied

Rated 5 out of 5 stars

Andy & David Andrews were excellent personalities. Firstly they were both descrete about their 'business' at Saxon Court (BN3 4ND). They were calm, & eased the fears for Letty & all her family re... See more

Company replied

Rated 5 out of 5 stars

The work was for rat riddance and rat exclusion from my house. The work seems to have gone very well. No more mysterious noises from the loft, and no more droppings. The external work was done neatl... See more

Company replied

Rated 5 out of 5 stars

The most important part of the service is John Mansfield who carries out the service with professional attitude and care for the staff around him. making sure that no one is offended by what he needs... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service
  4. Environmental Health Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 5 out of 5 stars

Great service and customer care

Great customer service, they really looked after my a elderly mom, explained what they were doing very clearly and gave us guidance on how to avoid another infestation. Highly recommend Rentokil

May 31, 2026
Rated 5 out of 5 stars

From the initial call

From the initial call, to the survey and then the treatments for our moth infestation, we have been very satisfied indeed. Liam the survey and Ashley the engineer were both great and very helpful indeed.

June 3, 2026
Rated 5 out of 5 stars

Excellent staff

Excellent staff, talking through the process at each stage. Respectful and courteous.. Went the extra mile.

May 14, 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Paull,
Thank you, we truly appreciate your five-star review. We're delighted our team provided such respectful and thorough service.

Rentokil Pest Control

Rated 5 out of 5 stars

Adam Hetherington 5 ***** is our…

Adam Hetherington 5 ***** is our operative - hes such a polite person - carries out his job thoroughly and safely in our business - would recommend him to anyone. Hes a credit to the company

June 2, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Thank you for sharing your five-star review of the professional service our technician Adam provided. We appreciate your kind words and recommendation.

Rentokil Pest Control

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. Treatment undertaken by Glyn Jones to get rid of unwanted house mice who’s been excellent.

June 2, 2026
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Reply from Rentokil Pest Control UK

Hello Jonathan,
We really appreciate you sharing your five star feedback on the expertise and professionalism of our technician Glyn in resolving your house mouse issue.

Rentokil Pest Control

Rated 5 out of 5 stars

Good

Good, Ryan is very polite and answer every question with explanation..

May 26, 2026
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Reply from Rentokil Pest Control UK

Hello Linda,
Thank you for sharing your five star review. We're glad to hear your positive feedback and we appreciate your kind words bout our technician Ryan.

Rentokil Pest Control

Rated 5 out of 5 stars

reliable service

we've had the same operative for some time now, knows the site, is communicative and freindly, always gives a quick verbal report and lets you know when they are here, and when the have left site

May 28, 2026
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Reply from Rentokil Pest Control UK

Dear Mr Timms,
Many thanks for sharing your five star feedback on the expertise and professionalism of our colleagues.

Rentokil Pest Control

Rated 5 out of 5 stars

Rentokil staff always polite

the staff that comes out to us, is always very polite and explains everything he is doing

May 28, 2026
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Reply from Rentokil Pest Control UK

Thank you for your five-star review. We really appreciate your feedback that our team provides excellent, clear service.

Rentokil Pest Control

Rated 5 out of 5 stars

The staff member was very friendly and…

The staff member was very friendly and informative. Great service

May 27, 2026
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Reply from Rentokil Pest Control UK

Hello Amy,
Thank you for your five-star review. We are glad our team provided a great and informative pest control service.

Rentokil Pest Control

Rated 5 out of 5 stars

Jack and Patryk from Rentokil …

Jack and Patryk from Rentokil did a fantastic job proofing our flat for rats. They were professional, thorough, and clearly very knowledgeable throughout. They also took the time to explain everything properly, which really helped put our minds at rest after a very stressful few months.

On top of that, they were both incredibly friendly, respectful, and an absolute pleasure to have in our home. Thank you both for your hard work and reassurance, it was genuinely appreciated.

May 27, 2026
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Reply from Rentokil Pest Control UK

Hello Sarah & Louise,
Thank you for your wonderful five-star review! We are so pleased to hear our team provided such professional and reassuring service. We appreciate you sharing your positive experience.

Rentokil Pest Control

Rated 5 out of 5 stars

Excellent

Excellent - no issues. Follow-up visit carried out at agreed time. Good communication and explanations for work done.

May 28, 2026
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Reply from Rentokil Pest Control UK

Dear Mrs Simpson.
Many thanks for sharing your five star review of the quality pest control service provided by our colleagues.

Rentokil Pest Conrol

Rated 5 out of 5 stars

Always turn up to site very quickly

Always turn up to site very quickly, respond promptly. always give a full report and very thorough

May 22, 2026
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Reply from Rentokil Pest Control UK

Hello Jenna,
Thank you for your five-star review. We are delighted to hear our prompt and thorough service met your expectations.

Rentokil Pest Control

Rated 5 out of 5 stars

Great service, reliable, helpful and very Knowledgeable

We’ve had a fantastic experience with Rentokil, especially with Dean Stewart-Hunter looking after our service. He is always professional, reliable, and extremely knowledgeable. Dean takes the time to explain everything clearly and always goes above and beyond to make sure we’re happy with the service provided.

It’s reassuring to know we can rely on such a friendly and efficient service team. Highly recommend Rentokil and especially Dean for the outstanding customer care and attention to detail.

May 27, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Fay,
Thank you for sharing your five-star review. We are delighted to hear about your fantastic experience and appreciate your kind words regarding the professional and knowledgeable service you received from our technician Dean. We are pleased to know our team's efforts are valued.

Rentokil Pest Control

Rated 1 out of 5 stars

Total Disregard

I visited my local supermarket in Crewe today to see a Rentokil van parked in a disabled bay. No sign of a blue badge. Yes the disabled bays are nearer the shop but I would assume even with equipment to move into the store Rentokil employ staff that can walk that extra few yards. Let us hope the man in question never has a disabled relative then he would see how inconsiderate his actions were, then maybe not.

May 27, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Clare,
Thank you for sharing your concerns. We take such things seriously and are looking into this matter. Could you please provide further information such as the van registration, the location and the time at which this occurred today, to aid our investigation.

Rentokil Pest Control

Rated 5 out of 5 stars

Pests Awareness Presentation

I recently attended a pest awareness presentation delivered by Rentokil, and it was an excellent experience. The session was highly engaging, with a well-structured format that encouraged audience participation and interaction throughout. This made the content not only informative but also enjoyable and easy to follow.
The biologists leading the presentation were extremely knowledgeable and demonstrated a strong understanding of the subject. They were able to explain complex topics in a clear and practical way, and they confidently answered questions with detailed and insightful responses.
In addition to the presentation itself, attendees really enjoyed the interactive stall, which showcased examples of pest control equipment as well as preserved insects in resin. This added a hands-on element that made the experience even more engaging and memorable.
Overall, the presentation was both interesting and educational, leaving attendees with a much better understanding of pest awareness and management. I would highly recommend this session to anyone looking to improve their knowledge in this area.

May 22, 2026
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Reply from Rentokil Pest Control UK

Hello Radoslaw,
We are so pleased to hear that you found our pest awareness presentation to be an excellent and engaging experience. It's wonderful to know that our biologists' expertise and the interactive elements, like the stall with equipment and preserved insects, contributed to a memorable and informative session. We truly appreciate your recommendation.

Rentokil Pest Control

Rated 5 out of 5 stars

Katie and her ‘mentor’ were fantastic

Katie and her ‘mentor’ were fantastic, professional, hard working, knowledgeable and charming.
I would recommend the them and the company without reservation.

May 27, 2026
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Reply from Rentokil Pest Control UK

We're so glad you had such a positive experience with our team. Thank you for your wonderful feedback and your kind recommendation.

Rentokil Pest Control

Rated 1 out of 5 stars

Bad and expensive service with a…

Bad and expensive service with a completely lack of accountability and poor customer and quality service provided by their technicians. Please AVOID.The adm team is lovely.

May 1, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Mar Fer,
Thank you for sharing your concern with us and our apologies for the shortfall in our service. Can I please ask you to share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team are able to contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Steve for the win!

As always, Steve gives fantastic service. Friendly, swift and efficient and always happy to give additional assistance or buckets from his fountain of knowledge

May 18, 2026
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Reply from Rentokil Pest Control UK

Hello Tim,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Steve.

Rentokil Pest Control

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