So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy. When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the produc... See more
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Company details
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We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.
Contact info
4 Grace Rd S, Marsh Barton, EX2 8QE, Exeter, United Kingdom
- 01392 409701
- customerservice@repairguys.co.uk
- repairguys.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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My washing machine started knocking
My washing machine started knocking. In less than a week it had been diagnosed, new part ordered, fitted and machine tested. Matthew and Peter were both consulate professionals who knew their trade. Very highly recommended.
Hayden was extremely professional
Hayden was extremely polite, efficient and professional yesterday when he repaired our Samsung washing machine with a new belt.
Quietest weve ever heard the machine.
Highly recommend Hayden, an asset to Repairguys.
First class service from beginning to end.…
We were kept informed of the time of arrival and have been so impressed by them.
Scott brought our microwave back and volunteered to unpacked it, put it back into position and switch it on to make sure it was ready for use for us. As two elderly people we have been immensely thankful for the first class service we have received. We couldn't possibly expect more. Thank you so much.
Amazing
Amazing, fixed my tumble dryer without any problems. Thank you so much
very professional and polite
Matthew came this morning to see what was wrong with my tumble drier. He was very prompt. He managed to find the fault very quickly but unfortunately had to order a new motor.
Matthew was very polite and chatty.
I was very impressed with the livery on the his van. It looked very smart and professional.
Scott was very efficient,
Scott was very efficient,
Polite and very skilled and resolving issue with LG TV. Whole process from booking repair, the comms and fix were excellent.
Overall great experience
Matthew arrived within the allocated time and provided an update before he arrived. Freezer is completed broken so he couldn’t fix it but he was friendly and very helpful.
Job done
Matthew came today and managed to repair our Rangemaster. He was able to successfully work out the problem that had been causing the issues over several months. He was very polite and efficient and was very knowledgeable. We have our cooker working again.😀👍
Very satisfied customer
Matthew the engineer was very knowledgeable about the problems with our dishwasher. He solved the problem and gave advice as to how to avoid a repeat.
So our 3 month old samsung fridge…
So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy.
When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the product and to top it off he was a great guy. Freezer back up and running like new.
First class service from Matthew at The…
First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to the company.
Great service
Great service. Job done. No particular urgency our end. Thankful for the good communication.
Had a visit today from Matthew to fix…
Had a visit today from Matthew to fix our Samsung freezer. Although this was the second visit to the appliance, and we do still now need to await a part to be ordered to then hopefully complete the repair, we are very satisfied with the service we have received from The Repair Guys. We had clear communication prior to the arrival of our designated Repair Guys on both occasions, and they were clear in their explanations of what they were doing and why.
Thank you Repair Guys!
Scott collected my microwave for…
Scott collected my microwave for repair. Was kept informed of progress and it was returned repaired with text messages and calls informing me exactly when arriving. Very good service.
Excellent service very efficient and…
Excellent service very efficient and courteous lovely job TV looks brilliant thank you very much
Quick response to the problem with the…
Quick response to the problem with the television, contact with the manufacturer to sort out the issues and generally a good service.
I have been really impressed with the service
I have been really impressed with the service. Very quick call-out time. Scott, who did the repair, was very efficient and fixed everything. This is the second time I've now used them, and on both occasions Scott has been brilliant with our televisions. Thank you so much.
Matthew was brilliant
Matthew was brilliant and provided a top-tier service. He was very quick, friendly, and diagnosed the issue with my tumble dryer immediately. He explained exactly what was wrong and ordered the parts straight away. Even though he warned me that parts might be tricky to source due to the specific brand, he assured me he’d do his best to get it sorted. I wouldn’t use anyone else for my appliances now—highly recommend
Matthew from Repair Guys is brilliant
Matthew from Repair Guys is brilliant. He came out within the allocated time slot and also let me know he was on his way, which was very helpful. He was very knowledgeable and very helpful in giving his advice. Very quick to work out the issue with my fridge. 100% recommend
Matthew was friendly and professional
Matthew was friendly and professional, did a quick repair to stop the incessant beeping while we wait for a new door to be delivered. Very grateful to him. Thank you
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