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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, often highlighting their polite and efficient service. Many people appreciate the clear communication and punctuality of the technicians, who often go above and beyond to ensure a smooth repair process. The customer service is frequently described as excellent, with many consumers noting the personalized and supportive approach. However, some customers also noted issues with the product itself, experiencing malfunctions shortly after purchase or after a repair. A few other people also felt that the company was unable to provide non-warranty repair support due to location restrictions or encountered situations where engineers did not bring necessary parts on the first visit, leading to delays. Additionally, there were isolated instances where customers reported damage to their products during the repair process.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Product

Users describe ambiguous interactions with product. Many reviewers praise the knowledge of technicians, who... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Customer communications

People report positive experiences with contact. Customers appreciate being kept informed of progress through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy. When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the produc... See more

Rated 5 out of 5 stars

After reporting the faulty TV to John Lewis under their guarantee they arranged for the Repairguys to inspect the TV. Scott turned up and indicated what he thought the fault was and would take it back... See more

Company replied

Rated 5 out of 5 stars

Matthew has been out to my washing machine several times now as I work it hard. He came again this morning, he’s helpful, very polite and always explains what he’s doing. He’s also incredibly patient... See more

Company replied

Rated 5 out of 5 stars

First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to t... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My washing machine started knocking

My washing machine started knocking. In less than a week it had been diagnosed, new part ordered, fitted and machine tested. Matthew and Peter were both consulate professionals who knew their trade. Very highly recommended.

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Hayden was extremely professional

Hayden was extremely polite, efficient and professional yesterday when he repaired our Samsung washing machine with a new belt.
Quietest weve ever heard the machine.
Highly recommend Hayden, an asset to Repairguys.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

First class service from beginning to end.…

We were kept informed of the time of arrival and have been so impressed by them.
Scott brought our microwave back and volunteered to unpacked it, put it back into position and switch it on to make sure it was ready for use for us. As two elderly people we have been immensely thankful for the first class service we have received. We couldn't possibly expect more. Thank you so much.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

very professional and polite

Matthew came this morning to see what was wrong with my tumble drier. He was very prompt. He managed to find the fault very quickly but unfortunately had to order a new motor.
Matthew was very polite and chatty.
I was very impressed with the livery on the his van. It looked very smart and professional.

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Scott was very efficient,

Scott was very efficient,
Polite and very skilled and resolving issue with LG TV. Whole process from booking repair, the comms and fix were excellent.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Job done

Matthew came today and managed to repair our Rangemaster. He was able to successfully work out the problem that had been causing the issues over several months. He was very polite and efficient and was very knowledgeable. We have our cooker working again.😀👍

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Matthew the engineer was very knowledgeable about the problems with our dishwasher. He solved the problem and gave advice as to how to avoid a repeat.

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

So our 3 month old samsung fridge…

So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy.
When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the product and to top it off he was a great guy. Freezer back up and running like new.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

First class service from Matthew at The…

First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to the company.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Had a visit today from Matthew to fix…

Had a visit today from Matthew to fix our Samsung freezer. Although this was the second visit to the appliance, and we do still now need to await a part to be ordered to then hopefully complete the repair, we are very satisfied with the service we have received from The Repair Guys. We had clear communication prior to the arrival of our designated Repair Guys on both occasions, and they were clear in their explanations of what they were doing and why.
Thank you Repair Guys!

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Scott collected my microwave for…

Scott collected my microwave for repair. Was kept informed of progress and it was returned repaired with text messages and calls informing me exactly when arriving. Very good service.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have been really impressed with the service

I have been really impressed with the service. Very quick call-out time. Scott, who did the repair, was very efficient and fixed everything. This is the second time I've now used them, and on both occasions Scott has been brilliant with our televisions. Thank you so much.

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Matthew was brilliant


Matthew was brilliant and provided a top-tier service. He was very quick, friendly, and diagnosed the issue with my tumble dryer immediately. He explained exactly what was wrong and ordered the parts straight away. Even though he warned me that parts might be tricky to source due to the specific brand, he assured me he’d do his best to get it sorted. I wouldn’t use anyone else for my appliances now—highly recommend

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew from Repair Guys is brilliant

Matthew from Repair Guys is brilliant. He came out within the allocated time slot and also let me know he was on his way, which was very helpful. He was very knowledgeable and very helpful in giving his advice. Very quick to work out the issue with my fridge. 100% recommend

April 28, 2026
Unprompted review

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