Repairguys Reviews 

390
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering staff for being exceptionally polite, knowledgeable, and professional during home visits, ensuring properties are treated with great respect. Consumers also appreciate the efficient repair service, noting that appliances and televisions are handled quickly, while communication regarding scheduling and arrival times is consistently clear. Though some customers noted having to wait a few days for replacement parts to arrive or requiring more than one appointment to fully resolve complex issues, reviewers remain thoroughly satisfied. People consistently recommend their reliable delivery and collection options, emphasizing the smooth end-to-end process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are knowledgeable, polite,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrivals and knowledgeable... See more

Product

People report positive experiences with product repairs, highlighting efficient warranty service and... See more

Customer service

Users describe positive interactions with customer_service, highlighting a helpful and knowledgeable team.... See more

Delivery service

Consumers find delivery_service to be a positive experience, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(390)

361 reviews in the last 12 months

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Rated 5 out of 5 stars

Washing Machine Repair

Matthew attended to replace a faulty pump on my washing machine.

Arrived on time, carried out the work and explained the problem clearly.

Left the workspace clean and tidy and ensured I was happy with everything before leaving.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

TV stopped working

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he brought it back, re-installed it & did a very thorough check to make sure all was as it should be. Very impressed with his professional friendly service-thank you Scott.

July 10, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very good communications and…

Very good communications and explanation of what was being done.
Engineer named Scott first class.

July 10, 2026
Unprompted review
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Thank you for your review!

Rated 5 out of 5 stars

Easiest Warranty Repair I've Had

Thoroughly impressed with Scott and Repairguys. My TV was collected by Scott for a warranty repair and even though the fault wasn't repeatable at the time of collection Scott helped me take it off the wall and the display was replaced without hassle. Scott was professional, thorough and helpful as well as flexible when I wasn't available for the delivery. Thank you for a seamless and stress-free service.

July 8, 2026
Unprompted review
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Reply from Repairguys

Thank you for your glowing review!

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Rated 5 out of 5 stars

Matthew the repair man

Matthew the repair man was polite, respectful and explained what was wrong and next steps clearly. A credit to the company.

July 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Got a text for my appointment told them…

Got a text for my appointment told them I only had a couple of hours available on that day. Received a phone call from Matthew saying if I was home he would arrive in half an hour on his way home. He turned up did the repair done and dusted really appreciated it, thank you Matthew

July 2, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Hayden was a great guy who came out and…

Hayden was a great guy who came out and replaced the door on my Samsung American fridge freezer thank you for fixing it in such a quick time frame. Definitely recommend.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

We had Scott from Repair Guys come to…

We had Scott from Repair Guys come to sort our Samsung 65 inch TV that had a sound issue. It was an insurance claim through Domestic and General. Scott was brilliant, replaced the parts in our living room and explained what he was doing. He also reset the TV and even gave the screen a good clean and all is good. The company themselves were easy to contact and quick in doing the job. Would recommend them and hopefully you get Scott turn up.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Scott was a great technician

Scott was a great technician. Attentive, he spent time trying to understand the problem . Was a quick responding to messages on delivery of my TV. He was helpful with helping me remove my TV from its bracket. They sorted the problem. Would definitely recommend Scott to anyone needing a repair.

July 6, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service I received. Matthew was professional, punctual, knowledgeable, and quickly diagnosed and repaired my washing machine. Everything was explained clearly, and the repair was completed to a very high standard.

It's rare to find someone who is so reliable, honest, and genuinely committed to doing an excellent job. My washing machine is now working perfectly, and I wouldn't hesitate to recommend his services to anyone looking for a trustworthy appliance repair specialist.

Thank you again for the outstanding service!

July 4, 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review. I'll give Matt a pat on the back!

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Rated 5 out of 5 stars

Washing machine fixed in under 24 hours

I logged an issue with my washing machine and within 24 hours Matthew had come out and made sure it was working perfectly fine in a very short time, couldn’t ask for more, thank you Matthew 👍

July 3, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I had a samsung eco bubble go wrong and…

I had a samsung eco bubble go wrong and under warranty these guys came out to fix it. Hayden came out quick and after 1 week the replacement parts were installed. Very happy and would use them again!

July 3, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Quick and efficient repair

Quick and efficient repair
Tumble dryer was fixed and repaired within two days as parts had to be ordered, matthew was polite and professional throughout and kept the area he was working in clean.
The tumble dryer is a lot quieter having had the belt and motor changed and it is like a new machine

July 3, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

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Rated 5 out of 5 stars

Hayden was great

Hayden was great. Fast, efficient, professional. Even took the rubbish away 😁

June 26, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service prompt and efficient

Hayden come to find out why our brand new Samsung fridge freezer was leaking
Water. He diagnosed straight away and ordered the replacement part.
It was replaced today and fridge now dispensing water without leaking now we’re just waiting for the ice to be ready!

July 2, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

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