Repairguys Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering staff for being exceptionally polite, knowledgeable, and professional during home visits, ensuring properties are treated with great respect. Consumers also appreciate the efficient repair service, noting that appliances and televisions are handled quickly, while communication regarding scheduling and arrival times is consistently clear. Though some customers noted having to wait a few days for replacement parts to arrive or requiring more than one appointment to fully resolve complex issues, reviewers remain thoroughly satisfied. People consistently recommend their reliable delivery and collection options, emphasizing the smooth end-to-end process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are knowledgeable, polite,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrivals and knowledgeable... See more

Product

People report positive experiences with product repairs, highlighting efficient warranty service and... See more

Customer service

Users describe positive interactions with customer_service, highlighting a helpful and knowledgeable team.... See more

Delivery service

Consumers find delivery_service to be a positive experience, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(391)

361 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service with good communication.

Great service with good communication.
Scott did a great job sorting out our problematic TV, which took more than one visit!
Highly recommended.
Thank you

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with the repair guys

My experience with the repair guys has been a positive one. Tv was collected within the 3 hour slot. Scott arrived, was very knowledgeable, explained what the process would be and a rough time scale . Then when the repair was completed I received another txt with a time slot and then another txt from Scott when he was 15 mins away. Tv was brought in, unpacked and tested for me. Really happy thanks Scott. Time will tell if the Samsung TV stays working which is down to Samsung .

July 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Scott was very professional

Scott was very professional, most helpful to detail. A credit to his profession. Thank you so much Scott.
Sue Brennan.

July 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Had a great experience with Repairguys

Had a great experience with Repairguys. Scott was friendly and helpful. Arrived on time with plenty of notice to take away my TV to get it fixed. Notified me in advance when the TV was ready to be returned. Was packaged well in transit and returned in working order ready for use. Scott even offered to place the TV where required but was happy to do this myself. Overall a friendly, efficient company and the service received from Scott was of a very high standard. Would highly recommend using. A big thank you.

July 23, 2026
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Rated 5 out of 5 stars

We had Matt out to do an investigation…

We had Matt out to do an investigation on our Samsung washing machine which had recent broken. He was very thorough with the initial investigation and then went on to explain what had happened and why. This was very helpful in understanding what the issue was and then went on to inform me of what would happen next regarding the report and follow up from Samsung. He also explained what the possible options would be in regards to the repairs. Overall he was very helpful and friendly and I really appreciate them coming out to sort this as quickly and efficiently as they have.

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great fast service

Great fast service, polite and knowledgeable repair man - Scott. Would highly recommend.

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Very helpful

Very helpful, polite and professional member of staff called Scott who went above and beyond in sorting out our TV. The communication was good and overall I highly recommend this company.

July 21, 2026
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Rated 5 out of 5 stars

Had a faulty sony tv that had to be…

Had a faulty sony tv that had to be replaced under warranty. Great communication with Repair guys. Scott turned up on time, replaced and set up new tv. Excellent service. Thanks Scott.

July 16, 2026
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Rated 5 out of 5 stars

Happy with repair guys service

Scott visited my property today to fit a new part for my TV. He sent a message letting me know he was 15 mins away and was on time. TV fixed quickly and efficiently. Very pleasant chap, very respectful of my property, took shoes off before walking on carpet without being asked to do so. All in all I am extremely happy with the service. Thank you Scott.

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Had a fridge freezer that was having a…

Had a fridge freezer that was having a fan issue. Mathew the engineer was extremely knowledgeable and courteous being an excellent ambassador for both the repair guys and samsung

July 20, 2026
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Rated 5 out of 5 stars

Highly recommend The Repair Guys

Scott was friendly, professional, prompt, efficient - he diagnosed the problem with our LG TV immediately and arranged for a replacement screen to fix it, returning when they got said screen - can't ask for more than that. Would highly recommend The Repair Guys whose communication was excellent right from the off.

July 17, 2026
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Rated 5 out of 5 stars

Matthew was excellent

Matthew was excellent, got my washer dryer working again and was friendly and pleasant.
Would thoroughly recommend..

July 17, 2026
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Rated 5 out of 5 stars

Perfect Service from the Repair Guys

Scott came to my house this afternoon to replace our under warranty defective Sony TV.
Nice guy, and even put it back on the wall mount for my wife and I which was very much appreciated.
Repair Guys have been perfect in every respect, and are highly recommended.
Thank you Scott.

July 15, 2026
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Rated 5 out of 5 stars

Scott was great

Scott was very punctual. Polite did the job well great service thank you very much.

July 15, 2026
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Rated 5 out of 5 stars

Repairs guys took on the repair quickly…

Repairs guys took on the repair quickly the man I spoke to on the phone was polite and friendly. Matthew the engineer was knowledgeable and personable. Hope with the ordered parts my refrigerator issue will fixed!

July 14, 2026
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a problem with our TV

Had a problem with our TV, so called our insurers who arranged for The Repair Guys to come see what the problem was. We were kept updated on the engineer's arrival the day before and eta on the appointed day. Scott, our engineer, arrived promptly and could see the problem almost immediately. He said that he needed to get the part ordered and I would be contacted when he could come back to complete the job. True to his word, Scott, notified us by text the day before and again on the day with an eta. Once arrived, he quickly got on with the job. Scott was polite, efficient and finished within 20 mins! He even took the packaging with him when he left. Expert care from the company and a big shout out to Scott for his expertise and care when having to get the TV off the wall.

July 14, 2026
Unprompted review
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Reply from Repairguys

Thank you for your glowing review!

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