Our range totally cut out just after Christmas. Repairtech were very helpful on the phone, but it did take a couple of days to speak to an engineer. However the engineer did call when he said, and ar... See more
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Review summary
Created with AI, based on recent reviews
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Booked a service via Rangemaster and an engineer arrived via RepairTech. The engineer provided make updates throughout the day regarding his ETA. When the engineer arrived he was courteous, polite... See more
Company replied
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Job number: 167737. I dealt with Mike Longmore. He is excellent. He responded promptly to my initial enquiry and effectively scheduled the servicing and subsequent repair of my Mercury range. Luke,... See more
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4.0
Great
602 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Very helpful.helped me get the right…
Very helpful.helped me get the right part for my old Rangemaster. Highly recommended.
March 19, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Batchelor
Thank you for taking the time to leave a review regarding the part that you recently purchased. Your feedback has been passed on to the advisor who dealt with your call. Should you require our services again in the future then please do not hesitate to contact us.
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Brilliant Service and price.
Brilliant Service and price.
Highly recommend.
March 18, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Hardy,
We are delighted that you rate our service as 5 star as we strive to provide just that for all of our customers. Thank you for taking the time to provide feedback.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. We ordered an item, and they sent the wrong one - so it had to be returned. They then sold us another one which was different to the one on Falcon website. Once again it was not right for the intended use. They refuse to accept the return.
March 20, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear N.C.
We are disappointed to read the comments given in your review. We confirm the first part sent was incorrectly identified by ourselves, to which we sincerely apologise, and a full refund was issued. However, the second part sent was indeed correct for your Model and this has since been confirmed by AGA Rangemasters Technical Department. The reason as to why the part looks different on the website is that the Wok Stand shown in the marketing image had been discontinued quite a few years ago and has been superseded to a different version. We can only apologise that the part received does not look identical to the image, which is beyond our control. However, due to the age of your Falcon this is the only part now available and is suitable for use on your Appliance.
Do not use this company
Do not use this company. Check the google reviews too. They failed to fix my induction hob after many tries. My main points of concern are the dishonesty and overpriced fees they charge.
They subcontract, they put a huge mark up. I’m led to believe they instruct engineers to leave the property, even if they have a part on the van so they have to do a repeat visit.
For context, the last and final repair that I refused I was quoted £800. This was apparently part only. A completely new company charged £700 and that included their call out fee.
I left a scathing google review and someone called me in hours saying they’d speak to a manager and see what they can do. I heard nothing.
Someone writes on google, this company will soon be on watchdog. I’d say they’re right.
They overprice, lie, have no sympathy for their extreme charges, they send invoices designed to confuse you, they get their stock wrong.
Do not use. I am £400 down in call out fees, for the worst service I’ve ever received from a company. I’m appalled the rangemaster website recommended them.
January 23, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Smith,
We are sorry to read about your disappointing experience as it is always our intention to provide great customer service. For information, Induction appliances are very complex in nature due to many components that interact with each other, or work in a sequence to allow the appliance to function. Therefore, it can be the case that further parts are required that are not detectable until other components have been replaced. Unfortunately, in this instance several parts did not rectify the fault and after liaising with Rangemaster’s technical team it was determined that an entire induction unit was required. At this point, you no longer wished to proceed with the repair and a subsequent refund was issued.
With regards to your comments about dishonesty and overpriced fees, we confirm that we do not instruct Engineers to leave a property if they have the required part on the van, as we endeavour to affect a quick and full repair. In fact, we must note that prior to the first visit, a part was pre-ordered to hopefully enable a first-time fix to save you both money and time without a functioning cooker. However, due to the aforementioned complexity of Induction appliances this was regrettably not the case.
We sympathise that the repair was not resolved in a manner that was acceptable to you in terms of cost. This was reflected by the gesture of goodwill offered to you, but which was later rejected. We cannot comment on the fees or practises of other Repair Companies but must stress that all Parts used by Repairtech Services (UK) Ltd are genuine spares provided by Rangemaster and therefore we are bound by a pricing structure and their lead-times.
Paid £168 for a visit after having told…
Paid £168 for a visit after having told them what the problem was 3 burners failing to light - a common problem with rangemaster cookers. Engineer visited with no spare parts but ‘diagnosed’ the problem! Said someone would contact me within 48 hours. Surprise surprise, they didn’t & I’m still waiting. Why would Rangemaster recommend this company to service and repair their products?
February 28, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Derek,
We are saddened to hear of your 1*review. As would have been explained to you on the initial phone call, an Inspection Visit is required to identify the correct parts to enable a repair. Being informed of “3 burners failing to light” unfortunately does not diagnose the cause of the fault. We sincerely apologise that you did not receive your quote for the Return Visit within 48 hours. Regrettably, there was a delay in receiving the report. However, we do confirm that a quote was provided via email on 05.03.25 at 09:45 with a follow up telephone call to yourself from Management. Again, we are sorry for any inconvenience that has been caused.
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A huge thank you to Samantha in…
A huge thank you to Samantha in Customer Services who sorted my replacement grill door very quickly. I'd been sent the wrong door twice by another company as I was upcycling my old Rangemaster and she sorted my correct grill door straight away, phoning me back within hours of my query. Thank you so much x
February 25, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Gill,
We really appreciate your kind words regarding the service provided by Samantha W, who was delighted to hear this. Should you require our assistance again in the future or a Service / Repair to your appliance, please do not hesitate to contact us.
AGA spare part
When I got through too the right person the part was found and dispatched . I received the item within a couple of days.
The phone call before was to me baffling , I was asked to send photos of AGA cooker . And the email address I was given to send the photos said the email doesn’t exist Which I found strange as it was the one that they sent me.
After serval attempts I gave up and phoned again.
I gave the person my part number that I wanted and it was done
I also gave the part number the first time I phoned so I was confused as 1 person can do it easily and another wants photos
February 12, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Carlyon,
Thank you for taking the time to leave a review. We are sorry to hear of you initial experience in obtaining the correct part for your AGA. However, we are really happy to hear that Sam S turned it around and you received your part quickly. We really value your input and feedback such as yours highlights any areas where we can further improve.
Good job well done.
Everything went as planned and a very good job was done. Really pleased with the finished job.
February 12, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Brooks,
Thank you for your positive review! We are pleased to hear you are happy with the service provided.
Knew what part I required and it…
Knew what part I required and it arrived reasonably within a couple of days. Correct part fitted and working. Thank you.
January 31, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Calcott,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for taking the time to do this.
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Excellent service
I need the middle glass panel of the left-hand oven door on my Rangemaster. Quite complicated - but was all sorted and ordered in a short phone call with a very helpful and knowledegable staff. Delivery was stated to be 4-6 weeks - but came within 2 weeks. I was also sent by e mail a very useful guide for dismantling the oven door to access the middle glass panel. All very easy and super-helpful. A very satisfied customer!
February 10, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear S. Allen
Thank you for sharing your experience. We are delighted that we were able to assist you. All feedback is shared with the team in the office who really do love seeing such positivity about our service. If you require further assistance in the future, please do get in touch.
Poor Service
Paid £168 for an engineer visit to fix our dead fridge freezer and was told that someone would be in contact within 48 hrs. Still waiting after five days so have cancelled and requested a full refund, especially as they told me that the appointment would be within 7 days from the call back. Can't be without a fridge for two weeks.
February 9, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Waters,
We confirm that after payment was taken at 16.44 on Tuesday 04.02.24, the job was assigned to the Engineer. We are very disappointed to hear that you were not contacted by said Engineer within the agreed 1 – 2 working days. Due to three working days elapsing, a full refund was processed on Monday as per your request. Please accept our sincerest apologies that we did not live up to our standards on this occasion and for any inconvenience caused.
Rangemaster oven lamo
I needed a new oven lamp for my Rangemaster and was put through to Repairtech . A very helpful young lady (Kate if I am allowed to name)organised what I needed and I received it within 24 hours. Unfortunately part of it was broken, but after a quick e mail I now have the replacement-all within 48hours and I can see what I am baking in my oven again. Excellent service!!
February 5, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Hulse,
We really appreciate your kind words regarding the excellent service provided by Kate, who was delighted to hear this. We do aim to give our customers the best experience possible and are pleased the issue with the broken part was quickly rectified. Should you require our services again in the future, please do not hesitate to get in touch.
First rate help…
Needed just a simple screw to secure outer shell oven door. No problem. Sorted by return. Excellent service and with a smile!
January 27, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Dalley
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 star as we strive to provide just that for all of our customers. Please do not hesitate to contact us should you require our services again in the future.
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24 year old cooker
Our cooker is 24 years old and the door seal had corroded. I rang the phone number on my 24 year old recept and was immediately put through to the service department. They were very helpful and I received the new seal within two days.
January 13, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Vincent,
Thank you for taking the time to leave a review regarding the spare part that you recently purchased from Repairtech Services. We are pleased to hear you rate us as 5 star. Should you require our services again in the future then please do not hesitate to contact us.
Very good helpful advisor
Very good helpful advisor. Ordered parts for my Rangemaster. They arrived quickly and well packed.
January 14, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear J-M
Thank you for purchasing your parts through Repairtech Services and for taking the time to leave a review. Your positive feedback has been passed on to the advisor who dealt with your call. If we can help again in the future, then please do not hesitate to contact us.
I needed parts for my 18 year old…
I needed parts for my 18 year old Falcon Rangemaster dual fuel kitchen range. I had previously gone elsewhere and been sold the wrong part which was very frustrating.
The technical support was excellent and used the serial number to ensure the parts were suitable. The parts arrived quickly and were at a fair price for genuine spare parts.
January 9, 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear customer,
Thank you for taking the time to leave a review. We are really pleased to hear that you were able to obtain the parts required from Repairtech and of the excellent service you received from our Customer Service Advisor. Please do not hesitate to contact us again in the future should you require any further assistance.
Wanted to charge over £300 for small…
Wanted to charge over £300 for small repair to Range master cooker, after already charging £180 for a brief visit to inspect .
After complaining they claimed was administrative error , yet ignored subsequent emails . Repaired by local company for only £30 !
November 15, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Sharma-Burford,
We were sorry to hear about your disappointing experience with us. We do confirm that upon receiving your email querying the cost of the Return Visit quote, we responded the next working day to inform you that there had been an Administrative error and we apologise for the confusion this had caused. Please note that a response was also sent to explain that some visits can be brief due to the reported fault and the experience of our Engineers. Again, please accept our sincerest apologies that we did not live up to your expectations on this occasion.
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Great service and super quick service…
Great service and super quick service within 24hrs.
Engineer fixed and clearly knew what he was doing.
Saved Christmas!! Thank you
December 18, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Matthew,
Many thanks for taking the time to post a review. We are really pleased to hear about the great service that was provided and have passed your comments on to the attending Engineer. Should you require our assistance again in the future, then please do not hesitate to contact us. Have a good Christmas.
Excellent experience
Very quick and efficient Booking service and the engineer came promptly at 8am on the day, very charming and fixed the problem at the first visit, so I was very pleased and relieved it was all so easy.
Thank you all
December 9, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Reid,
We really appreciate you taking the time to share your experience and are pleased to hear of the excellent service you have received. Your feedback has been passed on to the Engineer. Should you require any further repairs or a Service in the future, please do not hesitate to contact us.
Exceptional service from Kate
Exceptional service from Kate. Really efficient and a delight to speak to. My Rangemaster is 20 years old and I needed a grill element replacement. Kate was very helpful and I received the new part by post the following day. Highly recommended.
November 28, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Walker,
Many thanks for taking the time to leave a review. Seeing that you had a 5-Star experience is the best thing we could hope for and your kind comments have been passed on to Kate. If we can help again in the future, then please do not hesitate to contact us.
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