Repairtech Services (UK) Reviews 602

Helpful staff member, sourced the correct spare for us and delivered promptly.

The service provided by the call team, Kate and Tom, was excellent, explaining all procedures etc. Very professional, courteuous and an absolute delight to deal with.
The engineer who called on site, Paul, second to none. As the call team, excellent, professional and proferred expert advice on how the issue can be rectified. If all goes well, within one week of initial contact, our cooker/ovens will be back working efficiently.
Many thanks to all.

Awful experience - do not recommend. Organised via the Rangemaster website, range twice to organise first call out and was told by one person it would be a two week wait and by the second that it could be quicker. At the point of booking I specified that I needed to do the school run, so please not to come during that time. On the day of the appointment the engineer rang to say he’d be 25 minutes, which was just before the school run. I mentioned this and he said ‘I hope to be in and out within 10 minutes’. Not the service expected when I’d had to pay £168 upfront. Engineer got to our house, I explained what had happened with the oven and he proceed to only look under the grill with a torch. (We had already had a local oven repairman come out who spent over an hour for free looking for the issue, but couldn’t find it and I explained this to the engineer). I was asked to turn the cooker on in the fuse box, which I did and then the engineer just said it’s a wiring fault and that there was nothing he could do. An electric fault, on an electric oven and he couldn’t do anything! He didn’t take the oven out to look at the back, unscrew the hob or investigate anything at all. He was indeed in and out within 10 minutes leaving us without a solution and out of pocket for £168. Awful experience of incredibly poor service and an inadequate engineer - avoid and use a local company for rangemaster repairs.

Jason arrived at the very end of the day to repair our cooker. Friendly and really thorough with the task. Great service!

Fitter messaged when was on his way. Checked gas supply first then took off oven door resealed it and put on new catch. Checked both ovens and the hob. Explained as he did the service. Checked all safe and working. Very pleased.

The engineer was excellent. We had a problem with our gas hobs. He called ahead of time to make the arrangements. Even though he travelled quite a distance he arrived bang on 830am as he arranged. He quickly identified and resolved the issues and was generally informative about why they had arisen. He was extremely neat and tidy and looked to protect the kitchen around while he worked. Excellent and rare these days.

Booked a service for my Rangemaster on 31 Oct. Paid £255 in advance. An engineer was the supposed to call within 48 hrs. No call. Phoned again. Still no call. Phoned again. They guaranteed a call from the engineer that afternoon. No call. Cursory text from engineer on 7th Nov, saying he would come between 1 and 4pm. Did not arrive or text. Cancelled job and asked for a refund. They even took my email down incorrectly.
After posting this review Repairtech did arrange for a different Engineer to attend. This chap, Paul provided excellent communication and has completed my service in a timely, tidy and efficient manner. The MD of Repairtech has also emailed an apology.

Repair tech were able to supply a spare part for my fridge freezer which according to BG was obsolete.
Only problem was that the package was on its side and not upright and a switch was damaged .
Fortunately the engineer was able to use the original switch and fridge freezer now working properly.

Quick visit by Chris to diagnose fault on my Rangemaster Gas Oven and a week later to install the parts. No issues at all. No mess and a pleasant engineer. Would recommend.

Fastest repair ever.
Speed of response, repair, attitude of engineer all first class couldn’t have asked for better. Thanks very much.

A repair to our Rangemaster Induction Cooker turned into somewhat of a slog unfortunately. It took three visits (spreading over more than a month) and a variety of PCBs to fix the problem. It appeared very much trial and error. The engineer was a nice guy and tried to be as helpful as he could. However, there did seem to be a complete lack of correct diagnosis resulting in endless phone calls to Repairtech service centre. The lass at the centre, Samantha Ward, was brilliant and extremely efficient, especially at refunding the enormous costs of the unused circuit boards. I have given a two star rating as this reflects the lack of speedy diagnosis and effective repair. It does not reflect the service I received from Samantha Ward. That would be five stars!! All that said, we now have a fully working cooker and have been fully refunded for the unused PCBs. Thank you.
Kind regards, Roger.

I had a short very useful conversation with a gentleman called Mike , who was immediately in tune with my requirements , even thought the appliance is 25 years old and in excellent condition , because of the help i have received from the company over the years and this occasion was not different, in a very short time , Mike had found the part that i needed he ,took the order i paid the bill, the item was delivered at 11.12 am the following morning , i call that excellent , my problems were solved before the end of the day , and i am verry happy with the total results ,thank you Mike very much , Ken Anderson

Had a repair from Paul today very professional he done another few minor jobs too
Thank you for a good service

Ordered some oven door seals and the parts arrived the next day. Easily fitted.

I paid £180 for a engineer to come out, when I received the quote it was for over £900 and a list of several items were faulty, I was given 72 hrs to make a decision whether to go through with the repair, I asked for a proper breakdown of why he thought those parts had gone and how he tested them which they couldn’t give me, As a gas engineer myself I thought I’d have a look at my induction hob and within a couple of minutes I found a loose connection and once I fixed it the hobs been working perfectly.
I have asked this company twice for my £180 back which has fallen on deaf ears, personally I wouldn’t trust them.

Avoid if actually want a repair. Paid £240 on Tues lunchtime and promised an engineer would be in touch in 1 to 2 days to fix broken Aga.

Emailed office on Thurs for update and no response.

Phoned Fri lunch and told top priority. Asked for an update by end of day, which seemed like too much trouble.

3.5 days later, this company has my money, but have not delivered an engineer or had the decency to provide any update.

EDIT - see the response below. Your engineer simply turned up mid-pm without giving any indication of what time he would be coming. He said we could re-arrange a visit with the office, but then office pointed us to Ts and Cs (that you broke in the first place). From when paid to when you finally could offer an engineer, is just as well we found another solution to get the oven started.

Update 19th August: No parts have yet turned up and I have noticed that this was not a one-off. Most recent negative reviews have reported very similar scenarios.
I have decided to forward my case now to Trading Standards, as Repairtech Services makes no effort with customer service and just charges people upfront and twice for a nonexistent service. Very disappointed.

Encouraged by the good reviews here and Aga's recommendation, I ordered 2 small parts for my Aga masterchef (a hinge and hob element) and paid in full in advance for parts and the engineer to come out and fit (giving the serial number and sending a few photos - what can go wrong - right). An engineer came out, but he only had one wrong hinge with him and nothing for the hob.
The door until his visit was slightly wonky. He took the whole door off and the hooked the faulty hinge back in, but in the process destroyed the other one. Now the door is much worse than before the visit.
We left it that he needed to come back with the correct part.
To my surprise, I have now been quoted 2 call out charges and 2 x all the parts. I feel very cheated.

Have requested the initial parts to be sent to me and try to find another fitter (with my luck with them they will now probably be wrong, too). But have lost all confidence in this company and won't use them again. No point throwing good money after bad. Surprised about the other good reviews here - must have been very unlucky!

Asked for help with circuit board for 7yr old Fridge Freezer. Supplied the exact part and quickly with great coms. Thank you.

UPDATE: Fair play to Repairtech, following this review they sent an engineer round who was fantastic and sorted out the issue within a few hours and it has all been working great since then. Appreciate the speed and way they dealt with the complaint.

My elderly mother had some issues with 2 burners on her Rangemaster Pro 90 induction hob. An engineer came out and suggested parts and labour that came to over £700 - and had to be paid for upfront. When the engineer came out, they fitted the new parts which subsequently made 2 different burners fail. Furthermore, one of the new burners then stopped working the next day.
Rather than offering to come back and help fix, she was then given another £500 bill to fix the 2 burners broken by the engineer (which again she would have to pay upfront) and told that she couldn’t get any money back from the first job. Having made multiple phone calls trying to escalate this, she just kept getting told that “the manager won’t be able to do anything either’. My poor Mum is now very stressed out being over £700 out of pocket and a hob that is now worse than it was before.
I cannot understand all the other good reviews here. Terrible company. Will be getting in touch with Trading Standards.

I have recently had support from customer services at repairtech and I have to say Mark Stone has been amazingly helpful. He has personally chased through a parts problem between 2 companies kept me updated throughout and I hope has recently resolved the problem. I have to say this attention to detail is really is a welcome change to most customer service departments that I have had to liase with recently. Well done Mark keep up the good work