Repatch Reviews 

117
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Wrote to them Friday asking about a repair for a quote and it's currently Wednesday into next week, never got back to me either by WhatsApp or Email, shocking tbh. I could understand if they were b... See more

Rated 5 out of 5 stars

Repatch have helped me tremendously. They have fixed my laptop numerous times and also fixed my brothers- which apple said was 'not fixable'. There have been countless times where they have offered ad... See more

Rated 5 out of 5 stars

I heard about Repatch from a friend who recently had their Laptop repaired at a very reasonable rate by them. I contacted them about my heavily damaged iPhone 6s Screen and within 1 Hour, I received m... See more

Company replied

Rated 5 out of 5 stars

Super quick Diagnosis and Fix time! I first went to Apple who misdiagnosed the device as having water damage and they wanted to replace the whole hardware. Then i found repatch to look into the... See more

Company details

  1. Courier Service

Information provided by various external sources

Repatch helps those looking to repair their broken phone, laptop or tablet find highly skilled repair technicians to either repair your device onsite or pick up, repair and return at your convenience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

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No recent history of asking for reviews

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4.3

All reviews

(117)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Nick is very professional and responsive. Fixed my laptop quickly and kept me updated on the status throughout the process. Also very competitive prices! Repatch is the place to go without a doubt!

September 10, 2020
Unprompted review
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Rated 1 out of 5 stars

Con artist returned product worse than…

Con artist returned product worse than gave into them

September 3, 2020
Unprompted review
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Reply from Repatch

Hello,

We don't recognize your name handle, could you email us customersupport@repatch.co.uk with your order number to deal with your complaint, please.

Thank you.

Nick

Rated 5 out of 5 stars

Fast and super friendly!

Found out about Repatch through an Instagram ad the same day I’d broken my iPhone screen. Sent them a message and they gave me a quote then and there and booked me in for the next day. The collection/delivery process was hassle-free and Nick is super friendly and informative. Turnaround was faster than I’d expected considering I’d also given them a tight time-space to repair my phone and deliver it back to me. All in all a great experience and definitely cheaper than some people are offering for the same product without the extra service Repatch offers.

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

Nick and his team were so helpful

Nick and his team were so helpful, fixing my laptop so quickly! My laptop broke on the Wednesday and they had it fixed by the Friday! Excellent customer service and really friendly team. My laptop is as good as new. I would highly recommend and wish them all the best!

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I fixed my laptop about a month ago for a very reasonable price. Apple told me that they would fix the laptop double the price than Repatch. Nick is a fantastic guy. My laptop got fixed within 11 working days.

August 17, 2020
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Rated 5 out of 5 stars

Repatch have been great

Repatch have been great, pick and drop off was super quick! Very polite and professional and provided constant updates on my mac repair! Thanks so much, definitely will be using their service in the future if ever needed!

July 18, 2020
Unprompted review
Rated 5 out of 5 stars

I was so happy that I chose to use this…

I was so happy that I chose to use this company to fix my broken iPhone. Not only was the job done immaculately but the service was very professional and friendly. Would definitely recommend you to use the service. Will be using them for all my repairs in the future. Thank you so much!

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very nice and polite, brought my phone back quicker than expected and in great condition.

June 28, 2020
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Rated 5 out of 5 stars

Thank you guys.

I found Repatch on Instagram, it was honestly a blessing that I passed by their ad and managed to get my early 2015 MacBook Pro fixed. My laptop had been broken for months, Apple quoted me a ridiculous price that was very steep and I just couldn't afford to. The process was smooth, the pickup/delivery service is even more convenient. Affordable too. Great communication, will be using them again and thank you again Nick!

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

My macbook laptop fell and it switched…

My macbook laptop fell and it switched off. When I turned it on it was beeping and the screen was black. I contacted Repatch and my laptop was picked up and fixed and returned to me in 2 days. Best service ever ! So happy

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

They got the job done! No questions asked.

So my laptop suffered major water damager, the insides were scuppered, God knows what the true extent of the damage was. I called up Repatch after having them recommended to me via instagram, and so I called them up. The 'Uber' of Mac repairs they claimed, and they weren't wrong. The pricing, whilst steep, was as expected and fair for such an expensive item to begin with. They collected it the next day after I called, and it returned to me within 5 days, picked up and delivered by one of their trusted drivers. In all honesty, I can't complain. If like me, you've managed to let your laptop down and it needs to repair, shout Repatch. They won't let you down.

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Honestly the best option out there!

My Macbook had broke and Apple basically told me to buy a new one without any further information and I hadn't given up on it (because it was an expensive laptop), I just didn't have the time to shop around and find a repair store. I reached out to repatch and the response was amazing! I have never trusted a stranger so much in my life, the customer service was amazing and I was constantly kept up to date on the work that was being done on my laptop. The turn-around time was also amazing even during a global pandemic which is just amazing in itself. I would recommend them to anyone and everyone out there as not only is it a really easy to use service but my laptop was delivered to my door when done. Thanks again Nick!

June 6, 2020
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Rated 5 out of 5 stars

Excellent service!

I found Repatch through Instagram. They were so lovely from the get-go. Nick was very helpful and answered all my questions. My laptop was collected next day - again Nick was very helpful. My laptops now fixed and I can not recommend anyone more. The fact that it’s home collection and delivery service is a bonus. Thank you team!

May 27, 2020
Unprompted review
Rated 1 out of 5 stars

Save yourself the hassle

Save yourself the hassle and don’t go to them. A waste of money and time. Should have just spent a little more and gone to Apple.

Poor customer service
Poor work
Rude and argumentative staff
Late
Unprofessional

My iPhone X is now unusable as a result of bad work from them.

May 27, 2020
Unprompted review
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Reply from Repatch

Hello Makayla,

We've noticed that you keep deleting and changing your review & creating new accounts under different names. We've clarified and explained the situation and what steps were needed to continue the process.

Thanks.

Nick

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Rated 4 out of 5 stars

Great experience but Grade A/B? Debatable

Great experience, Nick was very friendly. Came early, explained the process well and dropped the laptop off in good time. The only reason it isn’t 5 star is because the screen my laptop was replaced with wasn’t grade A/B, more like grade C. But overall good experience. Keep it up guys.

May 16, 2020
Unprompted review
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Reply from Repatch

Hello Risi,

It was marked Grade A/B as there minimal dents and marks on the back cover. The screen over time will begin to lose its coating which is something every A1502 screen will face.

Apologies if it wasn't as you expected.

Nick

Rated 5 out of 5 stars

Thank You Repatch

Thank you to the guy’s at Repatch.
I was a bit skeptical at first. I don’t often like to trust instagram Ads but I’m glad I did on this occasion decided to use them to repair my sisters MacBook Air.

Pro’s
Fast pick up.
Fast repairs.
Dropped back the same day.
Status updates
Tracking

May 2, 2020
Unprompted review

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