Reasonably easy to follow but it switched off temporarily when I went to check on some details and so had to fill in the form again. It’s somewhat annoying that you have to set up an account in orde... See more
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I would have liked to have given more details about my loss as it was a purple handbag found in a public location.It had my house keys, drivers licence, phone and purse( with cards in it). There just... See more
Company replied
I had the assistance of a computer expert as I am not very good at dealing with things online. Between us we managed very well submitted the report and paid for it. I am hopeful that my wallet and... See more
Company replied
I didn’t know about this site until my insurance company asks me to report my robbery that took place in March. I was so traumatised by the incident it took me a while to feel comfortable to lodge a c... See more
Company replied
Company details
Written by the company
Report My Loss is used by thousands of people each month to securely and conveniently submit details of lost items, from phones and laptops to jewellery and bikes. It can surprise people that Report My Loss is not publicly funded and why there is a fee for the service. Lost property reporting is not a statutory duty of policing, so many constabularies no longer undertake it. When you create a new loss report, it is placed on a secure database (the police NMPR system). The lost item can then be searched by police and lost property offices nationally, increasing the chances of recovered items being identified and returned to you. In the event of needing to make an insurance claim, Report My Loss certificates can normally be used in place of police loss report references (which many forces have phased out). Report My Loss should only be used for accidental losses. If a theft has taken place, this should instead be reported to the police force for the area in which the crime took place. They will be able to provide you with a crime reference number.
Contact info
Watermoor Point Watermoor Road , GL7 1LF, Cirencester , United Kingdom
- support@reportmyloss.com
- reportmyloss.com
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Hope they find my key !
Hope they fin my key !
Good idea , just wait and see if anything has been found
February 13, 2023
Unprompted review
Reply from Report My Loss
Hi Bob,
Thank you for taking the time to provide a review. We are pleased to know you found the service useful. Hopefully, your keys will be recovered and returned to you.
Best regards,
Support Team, RML
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Very Professional service and helpful…
Very Professional service and helpful staff. Thank you for all your help.
February 8, 2023
Unprompted review
Reply from Report My Loss
Hi Daniel,
Thank you for taking the time to provide a review. We are pleased hear you found our support team professional and helpful. This is great feedback.
Best regards,
Support Team, RML
Reply from Report My Loss
Hi Toma,
Thank you for taking the time to provide a review. We are pleased you had a good experience with the service.
Best regards,
Support Team, RML
Reply from Report My Loss
Hi Alwin,
Thank you for taking the time to provide a review. We are pleased you found the service useful.
Best regards,
Support Team, RML
Easy to use shame it costs money for…
Easy to use shame it costs money for something easilly lost
February 1, 2023
Unprompted review
Reply from Report My Loss
HI Stephen,
Thank you for taking the time to provide a review. It's good to know you found the service easy to use.
It can surprise people that lost property reporting is not a statutory duty of policing and that Report My Loss is not publicly funded. This is why there is a fee for the service.
Best regards,
Support Team, RML
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All very simple to use
January 22, 2023
Unprompted review
Reply from Report My Loss
HI Elana,
Thank you for taking the time to provide a review. It's good to know you found the service easy to use.
Best regards,
Support Team, RML
Form straightforward to complete once…
Form straightforward to complete once you are directed to the correct department (or website).
January 13, 2023
Unprompted review
Reply from Report My Loss
Hi Bethesda,
Thank you for taking the time to provide a review. We’re always interested to learn more about our users’ journey. Feel free to tell us about any issues you experienced whilst trying to use the service by emailing support@reportmyloss.com
Kind regards,
Support Team, RML
Reply from Report My Loss
Hi Lulian,
Thank you for taking the time to provide a review. We are pleased you had a good experience with the service.
Best regards,
Support Team, RML
How quickly you sent me what I needed…
How quickly you sent me what I needed to get my replacement badge
I really struggle when I have to walk to far so thank you again
December 19, 2022
Unprompted review
Reply from Report My Loss
Hi Steve,
Thank you for taking the time to provide a review. We’re pleased you found the service helpful especially under your personal circumstances.
Best regards,
Support Team, RML
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Helpful way to report a loss to the Poliice
Simple procedure on how to report a lost mobile phone to the Police
December 12, 2022
Unprompted review
Reply from Report My Loss
Hi John,
Thank you for taking the time to provide a review. It's good to know you found the service useful and the reporting process straightforward. We will share your feedback with the development team.
Best regards,
Support Team, RML
Everything was nice and smooth this is…
Everything was nice and smooth this is why i said 10 out 10 thanks aot
November 19, 2022
Unprompted review
Reply from Report My Loss
Hi Fouad, Thank you for taking the time to provide a review. We’re pleased you had a good experience with the service.
Best regards,
Support Team, RML
Was easy to understand and to fill the…
Was easy to understand and to fill the form
October 25, 2022
Unprompted review
Good service
Good staff and helping and listening carefully our situation
October 18, 2022
Unprompted review
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Very good service
October 17, 2022
Unprompted review
Great costumer service 🙏🏿🙏🏿
October 13, 2022
Unprompted review
Very easy to understand
October 12, 2022
Unprompted review
Easy simple to fill
October 9, 2022
Unprompted review
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Was good after I got the right country
Was good after I got the right country. Which was me. Bring 75 got it wrong but rectify it.
Great site once you get going. I would use again.
October 8, 2022
Unprompted review
This is outrageous, why on earth would I pay?
This is ridiculous. I tried to contact my local police station to enquire about lost items and all they did was tell me to fill out the form on this website. I went through it all then it tried to charge me £6 for submitting the report. What the hell?! Why would I spend any money just to tell the police I lost something?? I just wanted to speak to my local station but they are not contactable. It is outrageous. I'm appalled a public service is ripping people off like this
September 20, 2022
Unprompted review
Reply from Report My Loss
Dear Nora,
It can surprise people that Report My Loss is not publicly funded and why there is a fee for the service. The police directed you to Report My Loss because it’s the only database that links directly through to their systems, making it easier for them to identify you as the owner of the item if it is found. Lost property reporting is not a statutory duty of policing, so many constabularies no longer undertake it. Some have, in the past, chosen to subsidise Report My Loss reports as an extra benefit to their communities, but that landscape is always changing, and for this reason, the areas with free reports also change. That’s why, when you indicated your location of loss, you were advised that there was a fee for that area.
We would kindly ask you to please consider changing or removing your 1* review, as fee subsidisation is outside of our control.
If you have any questions, we would be happy to help. Please email support@reportmyloss.com
Kind regards,
Support Team, RML
To learn more about Report My Loss, please visit: https://www.reportmyloss.com/uk/about
For the answers to frequently asked questions, please visit:
https://www.reportmyloss.com/uk/faq
Hi I reported my loss of my mobile and…
Hi I reported my loss of my mobile and just want to know what are the odds of having it returned once registered on similar sites
August 10, 2021
Unprompted review
Reply from Report My Loss
Hello, if you are unhappy with the ReportMyLoss service then please could you also provide further details on this as we are not sure why you have chosen to leave a 1 star review and would appreciate the chance to address any issues you may have. For general support related questions please can we ask that you direct your enquiry through to our support team at support.recipero.com or by emailing support@reportmyloss.com
We’re not aware of any similar sites to the ReportMyLoss service, it is the only one we know of integrated directly with police systems. It can be very difficult to determine the odds of a return as the circumstances of each loss can greatly effect the chances of an item being recovered and handed in to the police. For example the chances of recovering an item that fell out of a pocket on the high street are considerably different to an item lost as a result of been accidentally dropped over the side of a boat.
What we can say is that the chances of repatriation will be higher using ReportMyLoss than with other systems because of its integration with the police NMPR property intelligence tool making it a quick and simple process for police staff to run searches to try and match recovered property, as opposed to any other sites which would not have that functionality.
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