Reprise Financial Reviews 22,801

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the loan application process clear and easy to understand. Many found the customer service exceptional, highlighting the personalized and knowledgeable assistance received, with quick response times and smooth transitions. The overall service is frequently described as excellent, with many people appreciating the efficiency and speed of funding, often receiving money in their accounts within days. However, some customers also noted issues with the payment process, mentioning daily interest charges and delays in processing payments which led to increased interest. A few people experienced difficulties with customer service, having to repeat their situation to multiple representatives or encountering issues with the online system.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

User experience

Customers had positive experiences with user_experience. Reviewers consistently describe the process as easy,... See more

Payment

Consumers generally find the payment process to be positive, highlighting fast funding and quick deposits,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trust it’s what made me to apply with reprise, they are clear on how the process will be, they are professional and friendly, they make you feel confident about the process it feels like you are talki... See more

Company replied

Rated 5 out of 5 stars

It was great! First time ever doing a loan online. It was ver user friendly and when I needed help I received it from a life customer service responding in a polite and knowledgeable way. In less t... See more

Company replied

Rated 5 out of 5 stars

Ms. Stacey Dorsey was a complete joy to work with. Her personality and professionalism made this an amazing experience. I'm most grateful for all she did to make this by far the best loan experien... See more

Company replied

Rated 5 out of 5 stars

My overall experience was good with Reprise Financial and will definitely be using them again. It only took one day to get approved for a loan and fully funded in 2 days. Thank you for giving me a ch... See more

Company replied


Company details

  1. #94 of 252 best companies in Non-Bank Financial Service
  2. #7 of 14 best companies in Car Finance and Loan Company
  3. #34 of 104 best companies in Financial Institution
  4. #34 of 85 best companies in Loan Agency

Written by the company

We were founded in 2012 with the belief that more people want a simple and reliable way to take back their finances or to get the funds they need for life’s unexpected events, emergencies, bill consolidation and much more. Reprise has funded over 2.7 billion dollars in loans to date which are served by our best-in-class customer service team members. In 2022, we rebranded as Reprise Financial as a symbol of this renewed commitment to our customers. In addition to being the best source for personal loans up to $25,000, we offer consumers financial tips and credit education so that they can take back control of their finances and gain not only the funding they deserve, but also financial knowledge and health along the way. Simple.Reliable.Reprise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 5 out of 5 stars

Very helpful

Very helpful, especially Christy,?who told me that they could payoff my original loan and send me the remainder of what i asked for. Christy took the time to explain how the process worked. I never would have completed the loan without Christy’s help.

April 18, 2026
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Reply from Reprise Financial

Thank you for sharing your experience! We appreciate your kind words.

Rated 4 out of 5 stars

Good service

customer service was nice

April 18, 2026
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Reply from Reprise Financial

Thank you for sharing your review!

Rated 5 out of 5 stars

Stacey Dorsey was amazing

Stacey Dorsey was amazing! She walked me through the process and educated me on my options. She's a star employee! Don't let her go anywhere!

April 18, 2026
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Reply from Reprise Financial

Thank you for sharing your experience! We appreciate your kind words.

Rated 4 out of 5 stars

My experience was easy and fast

My experience was easy and fast, and the service was great. The only reason I'm giving them 4 stars instead of 5, is because instead of automatically drafting your account one big amount once a month, they need to change the automatic draft to suit the consumer. If you get paid weekly draft weekly and the same for bi weekly. That would help their consumers out tremendously.

April 22, 2026
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Reply from Reprise Financial

Thank you for sharing your feedback!

Rated 5 out of 5 stars

My experience

The whole experience was pretty straightforward but there was some confusion on my end due to dealing with several different agents during the process. There was some back and forth with what I qualified for and that was a bit frustrating but once all that was settled it went very smoothly. Thank you!

April 22, 2026
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Reply from Reprise Financial

Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

The entire process from Smooth experience start to finish…

The entire process from start to finish was smooth...I was helped step by step until my loan was funded.Thanks Reprise for helping me in my time of need😊😊

April 20, 2026
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Reply from Reprise Financial

We're happy to hear that the loan process was smooth. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Victoria was great in explaining terms…

Victoria was great in explaining terms of loan and making sure she answered all my questions. Was understanding of why I needed loan.

April 22, 2026
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Reply from Reprise Financial

Thank you for sharing your experience! We appreciate your kind words.

Rated 5 out of 5 stars

Professionalcan appreciate the professionalism…

I can appreciate the professionalism and the speed in which we was able to accomplish this in a short period of time. Thank you.

April 22, 2026
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Reply from Reprise Financial

We're happy to hear you had a great experience; thank you for sharing!

Rated 3 out of 5 stars

I had to talk to too many reps if I…

I had to talk to too many reps if I called nine times it was nine different reps and I would have to repeat the whole loan situation to each everyone of them. It’s like they did not review their account before they started asking questions took three days before I discovered if you already have an account with Repraise, you cannot login and get another account using the same ACH information. It kept kicking me out until I use another bank account.

April 22, 2026
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Reply from Reprise Financial

Thank you for making us aware of your concerns as this helps us improve. As you know, we take these reviews very seriously, your review has been escalated internally, and a member of our management team has made contact with you to discuss your concerns. If you have any additional questions, please don't hesitate to call our customer advocacy number at 833-731-3178.

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