Reprise Financial Reviews 22,803

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the loan application process clear and easy to understand. Many found the customer service exceptional, highlighting the personalized and knowledgeable assistance received, with quick response times and smooth transitions. The overall service is frequently described as excellent, with many people appreciating the efficiency and speed of funding, often receiving money in their accounts within days. However, some customers also noted issues with the payment process, mentioning daily interest charges and delays in processing payments which led to increased interest. A few people experienced difficulties with customer service, having to repeat their situation to multiple representatives or encountering issues with the online system.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

User experience

Customers had positive experiences with user_experience. Reviewers consistently describe the process as easy,... See more

Payment

Consumers generally find the payment process to be positive, highlighting fast funding and quick deposits,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trust it’s what made me to apply with reprise, they are clear on how the process will be, they are professional and friendly, they make you feel confident about the process it feels like you are talki... See more

Company replied

Rated 5 out of 5 stars

It was great! First time ever doing a loan online. It was ver user friendly and when I needed help I received it from a life customer service responding in a polite and knowledgeable way. In less t... See more

Company replied

Rated 5 out of 5 stars

Ms. Stacey Dorsey was a complete joy to work with. Her personality and professionalism made this an amazing experience. I'm most grateful for all she did to make this by far the best loan experien... See more

Company replied

Rated 5 out of 5 stars

My overall experience was good with Reprise Financial and will definitely be using them again. It only took one day to get approved for a loan and fully funded in 2 days. Thank you for giving me a ch... See more

Company replied


Company details

  1. #94 of 252 best companies in Non-Bank Financial Service
  2. #7 of 14 best companies in Car Finance and Loan Company
  3. #34 of 104 best companies in Financial Institution
  4. #34 of 85 best companies in Loan Agency

Written by the company

We were founded in 2012 with the belief that more people want a simple and reliable way to take back their finances or to get the funds they need for life’s unexpected events, emergencies, bill consolidation and much more. Reprise has funded over 2.7 billion dollars in loans to date which are served by our best-in-class customer service team members. In 2022, we rebranded as Reprise Financial as a symbol of this renewed commitment to our customers. In addition to being the best source for personal loans up to $25,000, we offer consumers financial tips and credit education so that they can take back control of their finances and gain not only the funding they deserve, but also financial knowledge and health along the way. Simple.Reliable.Reprise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 5 out of 5 stars

Professionalcan appreciate the professionalism…

I can appreciate the professionalism and the speed in which we was able to accomplish this in a short period of time. Thank you.

April 22, 2026
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Reply from Reprise Financial

We're happy to hear you had a great experience; thank you for sharing!

Rated 3 out of 5 stars

I had to talk to too many reps if I…

I had to talk to too many reps if I called nine times it was nine different reps and I would have to repeat the whole loan situation to each everyone of them. It’s like they did not review their account before they started asking questions took three days before I discovered if you already have an account with Repraise, you cannot login and get another account using the same ACH information. It kept kicking me out until I use another bank account.

April 22, 2026
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Reply from Reprise Financial

Thank you for making us aware of your concerns as this helps us improve. As you know, we take these reviews very seriously, your review has been escalated internally, and a member of our management team has made contact with you to discuss your concerns. If you have any additional questions, please don't hesitate to call our customer advocacy number at 833-731-3178.

Rated 5 out of 5 stars

Thank you for a second look at my…

Thank you for a second look at my application. You took in consideration everything that was told to you and we able to approve my loan.

April 21, 2026
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Reply from Reprise Financial

Thank you for sharing your experience with us!

Rated 2 out of 5 stars

Well it was good at first but when I…

Well it was good at first but when I paid this loan off they got my payoff early but wouldn't pay off my loan until all of the payoff days were gone. When I mailed the check to them I also had it certified mailed that way. I would know once they got the check. I called them a few times and they acted like they didn't know where the check was when I explained it to them that I saw when the check was received they just kept saying they didn't know who had it I got a different story Everytime I called. They ended up trying to say I owed them Money when I didn't. That was very upsetting to me to be treated that way because they didn't want to give me money back.

May 30, 2025
Rated 5 out of 5 stars

Very easy I originally ask for $20.000…

Very easy I originally ask for $20.000 but even with my 663 score I was only offered $5.000 they could have offered a little more hopefully after I pay off this loan we could do a little more . But overall the process was quick an fast Thanks

April 21, 2026
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Reply from Reprise Financial

Thank you for sharing your valuable feedback. If you have any questions about your application or our process, please don't hesitate to call our customer advocacy department at 833-731-3178.

Rated 5 out of 5 stars

Hi well I was very pleased with the…

Hi well I was very pleased with the service from diamond and Pauline were very very helpful and nice but in the future need to find out when you get a loan if the person has a Payday at the beginning of the month and what day the due date is cuz mine is one more day and I would have had my check so I have to figure out how to make my payment on the second instead of the third other than that it was perfect

April 21, 2026
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Reply from Reprise Financial

Thank you for sharing your valuable feedback with us.

Rated 5 out of 5 stars

Great Customer Service

Tracy Lincoln helped me through the process. She was great! Super friendly and helpful. Everything went smoothly.

April 21, 2026
Unprompted review
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Reply from Reprise Financial

We appreciate you sharing your experience with us, and we thank you for your review!

Rated 5 out of 5 stars

Easy

Easy, fast and simple

April 17, 2026
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Reply from Reprise Financial

Thank you for sharing your review!

Rated 5 out of 5 stars

Fast

Fast, efficient, knowledgeable and the representative was able too see the Reprise funding lowered my monthly bills by almost $1300. By just adding $300 a month of my savings towards principle of the funding, will eliminate almost two years of payments.

April 21, 2026
Reprise Financial logo

Reply from Reprise Financial

Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

The representative or costumer service…

The representative or costumer service he’s name is Kim or Jim I guess but his Filipino helping me to get a loan very nice person by his heart thank u godbless u and the whole members of reprise thank u so much it help me alot

April 21, 2026
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Reply from Reprise Financial

We appreciate your positive feedback and are so glad we could help you.

Rated 5 out of 5 stars

Very efficient

Very efficient, with in a very short time had the money!!! Awesome people to work with!!!

April 21, 2026
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Reply from Reprise Financial

We are happy to hear that you had such a positive experience!

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