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Reptiles By Post Reviews 

1,985
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items like live food arrive healthy, active, and in perfect condition, even during hot weather. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the clear communication and tracking updates provided. Reviewers also commend the careful and top-class packaging, which ensures products are well-protected during transit. However, some customers occasionally experienced issues with delivery, such as squashed or damaged boxes upon arrival, or delays caused by the courier. A few other people also felt that some live products arrived dead or did not hatch as expected, leading to disappointment and the need to seek alternatives.

What people talk about most

Product

Users describe positive interactions with product, consistently reporting that items like crickets, roaches,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently reporting that insects and live... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering online and the... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept up to date about the delivery service and expectations, which I appreciated. The parcel was shipped with DPD, which I also appreciate. It did arrive completely squished on one end with the... See more

Company replied

Rated 5 out of 5 stars

Where I live there are no local stores for insects and supplies for my leopard gecko, getting food regularly was getting expensive with the travel. Since I’ve ordered from reptiles by post I wouldn’t... See more

Company replied

Rated 5 out of 5 stars

Excellent service! First time I have used Reptiles by Post and I’m really impressed. Ordered Dubai Roaches - all the care and effort put into packaging them was top class, postage was perfect and the... See more

Company replied

Rated 5 out of 5 stars

My local reptile store unfortunately closed, so I moved to buying my pythons feed online. This is my first experience of using Reptiles by Post and I'm really pleased. The rats are clean, as per... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,985)

1,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High Quality live food delivery

Despite the hot weather, all the live food arrived in perfect condition. Wasn’t sure what to expect with it being so hot overnight, but they’re all perfect and healthy, just like last time.

June 22, 2026
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Reply from Reptiles By Post

Thank You, Willow

Rated 1 out of 5 stars

Nothing wrong with the company

Nothing wrong with the company, the delivery guy left them on the doorstep after knocking just once and walked off. Left on front in the sun 32c

June 22, 2026
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Reply from Reptiles By Post

Hi Reece, I hope you can understand that we do not have control over the couriers, and we do everything we can to ensure that your order arrives to you safely. You can leave a review for DPD instead here https://uk.trustpilot.com/review/www.dpd.co.uk

Rated 1 out of 5 stars

Slow to post

Slow to post, only after I complained and asked to cancel the order I received an email saying dispatched, wouldn’t use again

June 12, 2026
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Reply from Reptiles By Post

Hi Nick, sorry you feel let down by the delivery service, we ship all orders in line with our dispatch schedule. This means orders placed before 1pm are usually dispatched the next working day, and orders placed after 1pm are usually dispatched within 2 working days.

Rated 5 out of 5 stars

Reptile food

Good quality food for my reptiles, fast delivery and nicely packaged.
Thank you.

June 18, 2026
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Reply from Reptiles By Post

Thank You, Joseph

Rated 5 out of 5 stars

Amazing service Amazing packaging all…

Amazing service Amazing packaging all critters alive n well!! This is now my go to supplier!!!
Highly recommend!!!!

June 17, 2026
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Reply from Reptiles By Post

Thank You, Nicola! Great to hear you will be back for more!

Rated 5 out of 5 stars

Always order from here!

Where I live there are no local stores for insects and supplies for my leopard gecko, getting food regularly was getting expensive with the travel. Since I’ve ordered from reptiles by post I wouldn’t use any other methods. It comes quickly, nicely packaged, never had any loose bugs, and they are healthier then ones you get from pets at home And it’s much cheaper to order them, then to get them in person.

June 15, 2026
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Reply from Reptiles By Post

Thank You, Chell

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Only a couple were dead so im a happy customer

June 16, 2026
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Reply from Reptiles By Post

Thank You, Lauren

Rated 2 out of 5 stars

Dead flies

Ordered 2 pots of flies for a mantid. They were delivered by leaving on my door mat and ringing the door bell. The couriers photograph them on the mat cause I take too long to get to the door. I got them in and opened them up. One pot were hardly moving. One pot were flipping about as expected. No substrate or anything just flies. I left them on my stairs and went off to do whatever.
When I finally got round to giving him them the one pot were still totally dead!. The other I opened and a few came out. By the next day all had died. I contacted them to let them know.
I got a very stern, curt reply that they had been delivered. There was a picture of them left on the doorstep. So that must mean they had been out in the sun all day. They had even checked the weather to see how hot it was.
Then they had a dig about I was getting in touch too late.
Yes ok it was a few days but life takes over sometimes and the decision to email a company exactly on the same day about a tub of flies that died or whether to go help my Mums sort her dinner out was such a hard choice. My Mum won.
Companies that argue the toss and start getting petty dont get my return buy. I cant be bothered to argue the point.
I certainly wont be taking up their offer of 'sending a replacement pot foc as long as I pay the postage..."
As I said - Dont bother!

As I said - not prepared to actually ask me. Just assuming. As in saying about 1st attempt for delivery. We live in a small town. The couriers if not in leave parcels on door mats. Or with neighbours.
This actually was the first attempt. AND I was there.
AND I got it in but you carry on assuming..

June 8, 2026
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Reply from Reptiles By Post

Hi Lucy. Thank you for your feedback. We're sorry that you were disappointed with your order.
As live food is perishable, we have a Live on Arrival policy which requires any issues to be reported promptly after delivery, but as we were contacted several days after delivery it put us in a difficult position. Our Live on Arrival policy also only covers orders which were successfully delivered on the first attempt.
Fruit flies have a naturally short lifespan, and factors such as temperature and storage conditions after delivery can significantly affect their survival. Unfortunately, because of the delay in reporting the issue, we were unable to determine whether the losses occurred during transit or after delivery.
While the order fell outside the terms of our guarantee, we still offered a replacement order, with only the postage cost to be covered.

Rated 5 out of 5 stars

Great value for money

As with every order , you get great value for money, & always very he, great communication re delivery & fast delivery

June 15, 2026
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Reply from Reptiles By Post

Thank You, Sharon

Rated 5 out of 5 stars

Greatest

Great, quick delivery with Royal Mail. Great service. Thank you. X x x x. X x x

June 15, 2026
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Reply from Reptiles By Post

Thank You, Jimmy

Rated 5 out of 5 stars

Amazing

Amazing, crickets came thriving off live fast delivery, everything went smooth

June 15, 2026
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Reply from Reptiles By Post

Thank You, Cameron

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