I was kept up to date about the delivery service and expectations, which I appreciated. The parcel was shipped with DPD, which I also appreciate. It did arrive completely squished on one end with the... See more
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Review summary
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Where I live there are no local stores for insects and supplies for my leopard gecko, getting food regularly was getting expensive with the travel. Since I’ve ordered from reptiles by post I wouldn’t... See more
Company replied
Excellent service! First time I have used Reptiles by Post and I’m really impressed. Ordered Dubai Roaches - all the care and effort put into packaging them was top class, postage was perfect and the... See more
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My local reptile store unfortunately closed, so I moved to buying my pythons feed online. This is my first experience of using Reptiles by Post and I'm really pleased. The rats are clean, as per... See more
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Company details
Written by the company
Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.
Reptile Livefoods
Written by the company
- Always Fresh, Always High Quality
- We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!
Our Livefood Promise
Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub.
While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Contact info
United Kingdom
- info@reptilesbypost.com
- reptilesbypost.com
Fresh, High Quality Livefoods
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Came in 2 days from ordering
Came in 2 days from ordering . Perfect and my fatty dragon loved them
June 22, 2026
Reply from Reptiles By Post
Thank You, Jan
Nothing wrong with the company
Nothing wrong with the company, the delivery guy left them on the doorstep after knocking just once and walked off. Left on front in the sun 32c
June 22, 2026
Reply from Reptiles By Post
Hi Reece, I hope you can understand that we do not have control over the couriers, and we do everything we can to ensure that your order arrives to you safely. You can leave a review for DPD instead here https://uk.trustpilot.com/review/www.dpd.co.uk
Overall great Value and Service
Great price, swift delivery, all crickets alive and well, ready for their play date with the spiders 🤣
June 22, 2026
Reply from Reptiles By Post
Thank You, Paul
Slow to post
Slow to post, only after I complained and asked to cancel the order I received an email saying dispatched, wouldn’t use again
June 12, 2026
Reply from Reptiles By Post
Hi Nick, sorry you feel let down by the delivery service, we ship all orders in line with our dispatch schedule. This means orders placed before 1pm are usually dispatched the next working day, and orders placed after 1pm are usually dispatched within 2 working days.
Reptile food
Good quality food for my reptiles, fast delivery and nicely packaged.
Thank you.
June 18, 2026
Reply from Reptiles By Post
Thank You, Joseph
The packaging and tubs are exactly as I…
The packaging and tubs are exactly as I hoped, and plenty of mealworms as needed
June 10, 2026
Reply from Reptiles By Post
Thank You, Sammy
Amazing service Amazing packaging all…
Amazing service Amazing packaging all critters alive n well!! This is now my go to supplier!!!
Highly recommend!!!!
June 17, 2026
Reply from Reptiles By Post
Thank You, Nicola! Great to hear you will be back for more!
Very smooth transaction all the way…
Very smooth transaction all the way through, arrived in a timely manner very well packed great communication from this seller
June 16, 2026
Reply from Reptiles By Post
Thank You, Fluke
Always order from here!
Where I live there are no local stores for insects and supplies for my leopard gecko, getting food regularly was getting expensive with the travel. Since I’ve ordered from reptiles by post I wouldn’t use any other methods. It comes quickly, nicely packaged, never had any loose bugs, and they are healthier then ones you get from pets at home And it’s much cheaper to order them, then to get them in person.
June 15, 2026
Reply from Reptiles By Post
Thank You, Chell
Reply from Reptiles By Post
Thank You, Ryan
Reply from Reptiles By Post
Thank You, Lauren
Arrived on time and fresh as described…
Arrived on time and fresh as described .Dave the bearded dragon seems to like them
June 16, 2026
Reply from Reptiles By Post
Thank You, Karen
Dead flies
Ordered 2 pots of flies for a mantid. They were delivered by leaving on my door mat and ringing the door bell. The couriers photograph them on the mat cause I take too long to get to the door. I got them in and opened them up. One pot were hardly moving. One pot were flipping about as expected. No substrate or anything just flies. I left them on my stairs and went off to do whatever.
When I finally got round to giving him them the one pot were still totally dead!. The other I opened and a few came out. By the next day all had died. I contacted them to let them know.
I got a very stern, curt reply that they had been delivered. There was a picture of them left on the doorstep. So that must mean they had been out in the sun all day. They had even checked the weather to see how hot it was.
Then they had a dig about I was getting in touch too late.
Yes ok it was a few days but life takes over sometimes and the decision to email a company exactly on the same day about a tub of flies that died or whether to go help my Mums sort her dinner out was such a hard choice. My Mum won.
Companies that argue the toss and start getting petty dont get my return buy. I cant be bothered to argue the point.
I certainly wont be taking up their offer of 'sending a replacement pot foc as long as I pay the postage..."
As I said - Dont bother!
As I said - not prepared to actually ask me. Just assuming. As in saying about 1st attempt for delivery. We live in a small town. The couriers if not in leave parcels on door mats. Or with neighbours.
This actually was the first attempt. AND I was there.
AND I got it in but you carry on assuming..
June 8, 2026
Reply from Reptiles By Post
Hi Lucy. Thank you for your feedback. We're sorry that you were disappointed with your order.
As live food is perishable, we have a Live on Arrival policy which requires any issues to be reported promptly after delivery, but as we were contacted several days after delivery it put us in a difficult position. Our Live on Arrival policy also only covers orders which were successfully delivered on the first attempt.
Fruit flies have a naturally short lifespan, and factors such as temperature and storage conditions after delivery can significantly affect their survival. Unfortunately, because of the delay in reporting the issue, we were unable to determine whether the losses occurred during transit or after delivery.
While the order fell outside the terms of our guarantee, we still offered a replacement order, with only the postage cost to be covered.
Great value for money
As with every order , you get great value for money, & always very he, great communication re delivery & fast delivery
June 15, 2026
Reply from Reptiles By Post
Thank You, Sharon
Greatest
Great, quick delivery with Royal Mail. Great service. Thank you. X x x x. X x x
June 15, 2026
Reply from Reptiles By Post
Thank You, Jimmy
Reply from Reptiles By Post
Thank You, Cameron
Delivery service was brilliant arrived…
Delivery service was brilliant arrived on time packed carefully
June 15, 2026
Reply from Reptiles By Post
Thank You, B
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