I have attempted to contact Rez diary six weeks ago to discuss my current account. I received no reply after three attempts, so I have now had to move over to a new company to manage our reservatio... See more
Company replied
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See what reviewers are saying
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... See more
Company replied
Con artists. Contractual traps. Bad attitude from staff. Threats to delete our data to try to bully us into keeping their system. Don't get involved with this company! You will regret it.
Company replied
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... See more
Company details
Written by the company
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Contact info
36 Renfield Street, G2 1LU, Glasgow, United Kingdom
- hello@resdiary.com
- resdiary.com
2.7
Poor
92 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Magnificent meal
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party regarded the quality of the food 5 star! Thank you, delicious and elegant!
February 21, 2025
Unprompted review
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Their 'help' service is fantastic
Their 'help' service is fantastic. Literally nothing is too much and they got back to me so quickly.
Very pleased :)
February 12, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Jill. It's fantastic to know that you are able to lean on the dedication and expertise of our team to get you set for success!
Not satisfied with their policy.
Not satisfied with their policy.
They just want the $$$ that's all.
January 31, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to leave a review, Ashok. We understand you've been facing some other adjacent challenges, and we are still happy to work through a viable solution for you. Please do reach out to the team again to talk through the options available, if you wish.
extremely satisfied with the costumer…
extremely satisfied with the costumer services
January 24, 2025
Unprompted review
Reply from ResDiary
Great to hear - many thanks for taking the time to share this feedback!
this is a stupidly clumsy confirmation process…
this is a stupidly clumsy confirmation process
it iinvolves three pages for a process which should require only one simple action to complete
January 24, 2025
Unprompted review
Reply from ResDiary
Thank you for raising this issue with us, Adrian. We'd really appreciate it if you could get in touch to provide more specific detail on the issue you are experiencing. Please contact us on hello@resdiary.com and we will strive to better understand how this journey can be improved.
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I cannot fault ResDiary
I cannot fault ResDiary - their professionalism is second to none. Whenever we have a query or require technical support, we get a response within minutes. Highly recommend!
January 22, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Nicky. It's fantastic to know that you are able to lean on the expertise of our team to get you set for success!
The most helpful support team I've dealt with
The ResDiary team are a wealth of knowledge and always so keen and available to help! I've never experienced a company with the same level of support for their clients and we've been very grateful for this resource to help our restaurants.
January 16, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this fantastic feedback, Amy. It's fantastic to know that you are able to lean on the expertise of our team to get you set for success!
SPAM Emails and No Response from Customer Service
ResDiary harass me with unsolicited marketing emails on a regular basis.
I have repeatedly tried to complain to them about this, however, they have repeatedly failed to respond to me or send me a copy of their formal complaints handling procedure.
January 8, 2025
Unprompted review
Reply from ResDiary
Thank you for holding us to account on this, Simon. As per our subsequent discussions, we hope you can now appreciate that the experience you have endured has been the result of an incredibly unfortunate and rare sequence of events. ResDiary takes the matter of data privacy and information security extremely seriously and, although this is an isolated incident, we are very disappointed that our standards have slipped on this occasion. Please accept our sincerest apologies.
Gemma and Fiona are always very helpful…
Gemma and Fiona are always very helpful in helping with my queries, no matter how big or small.
January 7, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Zara. It's fantastic to know that you are able to lean on the expertise of our team to get you set for success!
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Really happy - Almost perfect
I think the Resdiary app is great and it has saved me so much time from the manual booking system that I used before.
The initial training session was great but afterwards I was working on the App and a little overawed - but you can raise a ticket and the team get back to you quickly.
I tried to search function (before raising a ticket) and I think this is a definite area for improvement as you can't seem to find what you need.
Key point is they don't charge you for every booking (like the rivals) and as long as they keep this active then it is the best option for a small independent outlet.
January 6, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to leave such a constructive review, Andy. Delighted to hear that you are happy with the service and that you have been able to use ResDiary to optimise your operations. We will absolutely take on board your valuable feedback!
Greta was an absolute gem
Greta was an absolute gem, really patient with our team and walked us through each stage! Thank you!
January 2, 2025
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Sahdia. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success.
Fiona sorted everything and gave me an easy day
Fiona was really helpful and my tradition across booking softwares was don’t within a couple of hours. I feel like they made huge task for me into a simple one for them
December 16, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Giuseppe. Delighted to hear that you are able to rely on the expertise in our team to help you succeed!
I booked a table through resdiary last…
I booked a table through resdiary last week for 9pm. I had a email confirming that time yet when I arrived at the restaurant I was berated by a member of staff for being 15 mins late, and made to feel like they were now doing me a favour by seating me.
I showed them the booking confirmation to prove I wasn’t late.
Yet today I got an email asking me to review the restaurant and the booking time on this was 8.45!
So somehow your booking system isn’t working correctly and I can see this causing many issues for customers.
December 14, 2024
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Amanda. Our investigations into this incident indicate that human error by a restaurant employee was to blame on this occasion. We will endeavour to better provide our customers with the training they need to get it right first time.
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Great app!
Great app, great staff. Always available and happy to help!
November 29, 2024
Unprompted review
Reply from ResDiary
Many thanks for your feedback, Frederic - delighted to be on hand whenever you need us.
Efficient and helpful :)
November 26, 2024
Unprompted review
Reply from ResDiary
Many thanks for your feedback, Sophie - delighted to be on hand whenever you need us.
Quick & helpful response
I received a very quick and helpful response to a recent query from Fiona.
She was great at explaining how to do a couple of things I was really unsure of and it will make life a lot easier now. Thank you.
November 22, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Allison. It's fantastic to know that you are able to lean on the expertise of our team to make your operations more efficient.
Always excellent customer service
Always excellent customer service, without fail! A pleasure to deal with
November 21, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Joe - delighted to be of assistance!
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Incredibly helpful and clear
Incredibly helpful and clear - thank you Fiona!
November 21, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Lucy - always glad to be of assistance!
I always have a positive experience…
I always have a positive experience with ResDiary support - quick to respond, helpful & friendly.
Thank you!
November 20, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Hannah. Fantastic to know that you are able to lean on the expertise of our team whenever you need it.
As a restaurant we have been with ResDiary for 15 years!
As a restaurant we have been with ResDairy for over 15 years. We would never leave them. Brilliant software, incredible support and a flat fee.
Keep doing what you are doing.
Thank you Fiona for your continued efficiency!
November 15, 2024
Unprompted review
Reply from ResDiary
Wow, what a review! Thank you so much, Robert. We're absolutely delighted to have been on the journey with you for all this time and long may it continue!
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