I have attempted to contact Rez diary six weeks ago to discuss my current account. I received no reply after three attempts, so I have now had to move over to a new company to manage our reservatio... See more
Company replied
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See what reviewers are saying
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... See more
Company replied
Con artists. Contractual traps. Bad attitude from staff. Threats to delete our data to try to bully us into keeping their system. Don't get involved with this company! You will regret it.
Company replied
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... See more
Company details
Written by the company
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Contact info
36 Renfield Street, G2 1LU, Glasgow, United Kingdom
- hello@resdiary.com
- resdiary.com
2.7
Poor
92 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Super helpful
Super helpful, human, friendly, quick to respond, always gets right to the point of what I'm trying to do and helps me get it done double quick - just perfect!
November 15, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback. It's fantastic to know that you are able to lean on the expertise of our team to make your operations more efficient. We very much hope to continue working together for many years to come!
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Fantastic and Informative
Fantastic and Informative
Paul made our training session really informative, he helped us with all of our issues and listened to any concerns we had and helped us rectify them.
Thanks Paul
November 12, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Ross. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success.
Love working with Aga
Love working with Aga, always reactive, professional and friendly.
November 13, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Lisa. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success.
Fast response to issue
Aga was very fast responding to, and fixing, my silly 'user' error!
November 12, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Liz. Delighted to be on hand whenever you need us, and there's no such thing as a silly question!
Marlese Geraets - 5 stars!
Marlese is so knowledgeable and patient, we have been very lucky to have Marlese train us through our ResDiary journey
October 9, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Clare. Great to hear the personal touch means a lot to you, and we hope to enjoy a collaborative, productive relationship for many years to come.
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Hands down, the best Reservation System out there.
I've used a range of different bookings systems over the years and ResDairy by far is the best I have encountered, It's really well though-out and designed from a restauranteur's perspective, full of many bells and whistles that you might not realise you need, but can make a big difference. The key though is knowing that they have very professional people who can guide you through any challenges, we have dealt with Marlese when we first started using ResDiary and now we are opening our second venue, she has been the one to talk us through the set up over video chat. Highly recommend, it will help your team and enhance the service you offer your customers.
October 9, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Andrew. It's fantastic to know that you are able to lean on the expertise of our team, and great to hear we've played our part in helping you achieve growth and success. We very much hope to continue doing so for many years to come!
A very easy system to use
A very easy system to use, and the team is always willing to help out when there are any questions we have.
October 4, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Richard. Delighted to be on hand whenever you need us!
Reply from ResDiary
Many thanks for taking the time to share this feedback, Guido. Delighted to be on hand whenever you need us!
Horrible customer service.
Horrible customer service.. been with the resdiary for 7 years with no problem, till dishcult took over. Customers start finding hard to book, the confirmation email would no go through, the system would stop loading. No customer service to call, you can just email.. when got a call back, no solution found from the and when I said that I want to cancel as I am loosing customers they charged me for 90 days cancellation. Be aware.. almost month later my venue still not removed from dishcult portal.
August 11, 2024
Unprompted review
Reply from ResDiary
We're sorry your experience with ResDiary and the guidance provided by our support team last month has fallen short of your expectations, Agne.
ResDiary customers are not obliged to list their venues on Dish Cult, and widgets can be created to take bookings via restaurant websites, Google and social channels such as Facebook and Instagram.
We're also sorry that the 90-day cancellation period came as a shock to you. ResDiary is however, transparent about its terms and conditions, and these can be found on all pages of our website. Full access to the system is available during this period, and our customers can seamlessly transition to an alternative provider, if required.
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Reply from ResDiary
Many thanks for taking the time to share this feedback, Madison. Fantastic to hear that you're enjoying using the system, and that you are able to rely on the expertise in our team to help you succeed!
Great training experience
Marlese was such a great trainer - she took the time to understand our business structure and needs. She has the knowledge and solutions to implement the back end set-up changes needed for the different booking options our business offers.
She was lovely to speak with, listened to my questions and responded with patience and solutions!
August 8, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Emma. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success. Delighted to be on hand whenever you need us!
Tatiana has been wonderful
Tatiana has been wonderful; she attends for all our requested matters promptly, not only that but also, she points out our revenue opportunities! always guide us on marketing campaigns and strategies! your services are excellent and professional.
August 9, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback. It's fantastic to know that you are able to lean on the expertise of our team to achieve increased growth, and we are delighted to be on hand whenever you need us!
Aga is a great!
Aga is a great personality with a lot of expertise, and she is very hands on. I would always work with her and I love that we get things done.
August 8, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Tim. Great to hear the personal touch means a lot to you, and we hope to enjoy a collaborative, productive relationship for many years to come.
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Excellent Service
My experience with Hayley and Marlese has been fantastic. They have gone above and beyond to ensure that our business is prepared to open on time. They have provided timely assistance whenever we have requested support too.
August 7, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Anne-Marie. It's fantastic to know that we've genuinely been enablers in your success, and we are delighted to be on hand whenever you need us!
Easy communication and easy process all…
Easy communication and easy process all round
August 5, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Jess. Great to hear everything went smoothly for you!
Pretty good with the follow ups and…
Pretty good with the follow ups and always great technical support
August 2, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Purna. Delighted to be on hand whenever you need us!
Fantastic Support
Specifically Aga Hollis has always been there giving us the support and guidance needed for a small business like ours. Always there to help us launch our special events on Res Diary and helping our guests to book with ease!
July 31, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Scott. Great to hear the personal touch means a lot to you, and we hope to continue helping you achieve growth and success for many years to come.
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ResDiary is a perfect solution to all…
ResDiary is a perfect solution to all your online booking requirements.... the customer reach and platforms they have to connect to customers is amazing.
customer support team are quick and efficient and always prompt to respond. We have gained so many new regular clients by using ResDiary. Highly recommend.
August 2, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Frank. It's great to hear we've played our part in helping you achieve growth and success, and we very much hope to do so for many years to come.
Fantastic Booking System
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very transparent. When I have an issue I email and get a response within a couple hours.
Over all has been smooth sailing, only thing that could be a little better would be setting up ticketed events properly instead of using a third party booking system, go directly through Resdiary.
July 31, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Kent. We are proud of our record in delivering a simple, easy-to-use system with clear, transparent pricing, and so it's fantastic to have that validated. And thank you also for the constructive feedback regarding ticketing - I will ensure this is communicated to our product development team.
Product knowledge.
Aga is always very helpful, her product knowledge is exceptional meaning very question is answered quickly and concisely.
July 8, 2024
Unprompted review
Reply from ResDiary
Many thanks for taking the time to share this feedback, Prue. We hope to help you achieve growth and success for many years to come.
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