I have attempted to contact Rez diary six weeks ago to discuss my current account. I received no reply after three attempts, so I have now had to move over to a new company to manage our reservatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... See more
Company replied
Con artists. Contractual traps. Bad attitude from staff. Threats to delete our data to try to bully us into keeping their system. Don't get involved with this company! You will regret it.
Company replied
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... See more
Company details
Written by the company
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Contact info
36 Renfield Street, G2 1LU, Glasgow, United Kingdom
- hello@resdiary.com
- resdiary.com
2.7
Poor
92 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am cancelling my contract as it is…
I am cancelling my contract as it is impossible to get help. There is no customer support over the phone, just email.
Not good at all to wait for days for an email, sometimes you just need to talk with someone.
July 19, 2024
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Mrs. Beian.
Should customers be unable to solve their challenges using the Customer Hub resource (https://resdiary.com/customer-hub), we encourage them to raise a support ticket and endeavour to resolve any issues within 24 hours.
Advertisement
Could be great. But help is impossible to get. We're leaving!
Its a shame because the product is good. But the support is non existent and just getting things to look like you want is impossible. I use other venues that use Resdiary and I get sent wonderful confirmation emails. Ours is awful - no idea where it came from but we certainly didnt do it.
Weve tried so many times to amend our templates but its impossible - as is contacting them.
UPDATE - They have been in touch and have been very helpful. Thank you.
July 11, 2024
Unprompted review
Reply from ResDiary
We're sorry you were less than satisfied with the support you were receiving, Keith. I'm hopeful that the challenges you were experiencing have now been resolved, but please do reach out to support again, should you need further assistance.
Used them for many many years but….
Used them for many many years - great user interface and staff picked up operations quickly. Be warned that they have become a bit greedy - incremental charges with the number of bookings taken - and 90 day cancellation periods. Shocking.
New options are now available which are cheaper, better supported and with better integrations such as online card processing for deposits; ability to sell experiences; direct communications with clients etc. DoJo bookings is the way forward.
July 1, 2024
Unprompted review
Reply from ResDiary
We’re sorry that you are dissatisfied with your experience. For many years, ResDiary has offered four packages which differ according to the number of monthly bookings venues take. If our customers exceed their booking threshold for a number of months, they will be upgraded to the next package. ResDiary is also transparent in its terms and conditions about the 90-day cancellation policy. These can be found on all pages of our website. Full access to the system is available during this period, and our customers can seamlessly transition to an alternative provider, if required.
Seemed untrustworthy …
Tried to book a table at the local pub. Date, time and party size selected then it asked for my card details and took me to my bank verification screen without actually confirming the amount it was going to charge me, why they needed my card details, what that charge was made up of and what would happen if I cancelled. It did not seem trustworthy. I pressed cancel and instead I'll call the pub directly tomorrow to make the booking.
March 31, 2024
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Steve. Some venues require card details or a deposit to guard against diners failing to show up, but that hasn’t been made clear in your journey. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Advertisement
Another closed review site via Dish…
Another closed review site via Dish Cult impossible to use and cunning in its approach to ensure restaurants only list reviews they are happy with. Tried on numerous occasions to find out how to operate this site and service and it’s impossible. Unprofessional don’t bother!
March 25, 2024
Unprompted review
Reply from ResDiary
Thanks for providing additional information upon request, Kevin, and apologies again for letting you down with our responses. Users of Dish Cult can leave venue reviews once they have booked a table via the platform. To do so, users should log in to their Dish Cult account, and then click 'Reservations' in the top right hand corner. A list of upcoming and past reservations will then appear. Users should subsequently have the option to leave a review for all past reservations listed. Restaurants are NOT permitted to show only the best reviews of their venue.
Awful system that fails to provide…
Awful system that fails to provide email confirmations to customers!
March 10, 2024
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Jim. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Great system for a busy restaurant
Great system for a busy restaurant! Very easy to close out tables when needed or add menus to the booking widgets. Staff love it and the customers find it easy to us. 5/5
November 21, 2023
Unprompted review
Reply from ResDiary
That’s great to hear – thanks, Sally!
Easy to use, intuitive system
Great system & platform. Intuitive, easy to use and customizable. Apps on Ipad, Mobile Phone and browser access all perform great.
January 15, 2024
Unprompted review
Reply from ResDiary
Many thanks, Jessie!
Advertisement
Pathetic customer service
Pathetic customer service. The software is complex to use and their services are horrible. Basically you are paying getting a dog that bites rather than being loyal.
DON'T SIGN UP WITH THEM!!!!
December 17, 2023
Unprompted review
Reply from ResDiary
We’re sorry you feel this way and are regretful that we were unable to fulfil your requirements.
Please do get in touch again if you require any further support, and we will do our best to meet your expectations.
CAREFUL T&C's, we operate a 90 day cancellation period.
Once you decide to cancel the service, they charge you a three-month fee and block your access to the reports so that you cannot download your database.
December 11, 2023
Unprompted review
Reply from ResDiary
We’re sorry you decided to leave us, Augusto, and also that the 90-day cancellation period came as a shock to you. ResDiary is however, transparent about its terms and conditions, and these can be found on all pages of our website. Full access to the system is available during this period, and our customers can seamlessly transition to an alternative provider, if required.
This is a very poor system
This is a very poor system, slow to upload, poor support and I suggest anyone thinking about it.. don't go there.
My customers have complained, my staff have complained and I have lost customers because they couldn't log on. we have complained for months and nothing has changed.
October 11, 2023
Unprompted review
Reply from ResDiary
We’re sorry you feel this way, Seonaid. ResDiary offers training for all new customers and continued support after onboarding.
Our system training is designed for venue operators and focuses on the day-to-day running of their service. As part of this, we also explain how to get support and offer Q&A sessions, if further assistance is required. We are here to help every step of the way.
Our standard widget does not require venue operators’ customers to log in.
Rating NVG
This app was being used on a web site for bookings for an event in a garden centre. It did not work at all in any way. NVG. I hope to make the booking by phone. Seems very poor.
September 28, 2023
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Peter. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Advertisement
The system is full of crap!!!!!
The system is full of crap, how do they think that they can sell these kind of platform for >100$/month?
BE CAREFUL EVERYONE!!! Remember to read their policy CAREFULLY, they will try everyway to get your money.
June 30, 2023
Unprompted review
Reply from ResDiary
We’re sorry you feel this way and are regretful that we were unable to fulfil your expectations. ResDiary is however, transparent about its terms and conditions, and these can be found on all pages of our website. Our pricing structure is flat and consistent with no commission fees, and our customers will never receive an unexpected bill from us.
I have strong beliefs that this is a scam
This have been a complete nightmare.. I have been trying to cancel my subscription for weeks now, filling the cancellation form many times and talked to resdiary staff more than once and now after the confirmation of being cancelled they still tried to collect the money from my credit card. I had to block my credit card now because of them. Unbelievable!
April 10, 2023
Unprompted review
Reply from ResDiary
Please accept our sincerest apologies, Anita. This unacceptable experience was due to a breakdown in communications between systems and we are extremely regretful for this turn of events. Please be assured that measures have been implemented to prevent this happening again.
RES DIARY LACK OF CONFIRMATIONS have made 3 bookings in the last 2…
I have made 3 bookings in the last 2 months with 3 different restaurants. In each case I did not receive a confirmation. I contacted each of the restaurants and was advised the booking had been accepted and a confirmation had been sent. In each case I advised no confirmations had been received and asked to check my spam folder. To no avail. In each case these were resent but not received. As I understand it the restaurants who use Res Diary have to set up the confirmation side of any booking. There is not a magic app that the Customer uses to facilitate the process. I'll be going back to the tried and tested old school method of telephone bookings instead of any Res Diary frustration. Any helpful comments out there ?
March 7, 2023
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Mr Alison. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Poor quality website
Poor quality website - took me through a loop several times. Address defaults to Afghanistan phone number defaults to Afghanistan. Can I book a table in Afghanistan??
Eventually got my booking
January 13, 2023
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Adam. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Advertisement
What a terrible website
What a terrible website! Too small to fit on an iPhone screen and unable to edit reservations on the website. What a faff!
January 11, 2023
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Anya. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Awful interface
Awful interface, everything goes wrong all the time. Just don't bother. Expensive. Be wary of the 90 day cancellation fee.
November 1, 2022
Unprompted review
Reply from ResDiary
We’re sorry you feel this way and are regretful that we were unable to fulfil your expectations.
Based on the quality of our product, we believe our pricing to be fair, and certainly not the most expensive on the market. Please see our savings calculator (https://resdiary.com/savings-calculator-for-uk-restaurants) for further details.
We are also transparent about our terms and conditions, and these can be found on all pages of our website.
Questionable UX for Customers
seems impossible to cancel a booking. No log in for customers. Now worried the revised booking with £100 deposit will not be honoured.
November 9, 2022
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.