Retrolocker Reviews 127

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the impressive stitching and material that often exceeds expectations, even for custom items. Many people highlight the stellar customer service, with staff members frequently described as helpful, efficient, and quick to resolve any issues, often going above and beyond to ensure satisfaction. The ordering process is generally smooth, with many appreciating the quick turnaround for custom-made items and the overall positive buying experience. However, some reviewers were not happy with the product quality, describing it as shockingly bad with issues like incorrect sizing, thin material, and fake-looking logos. A few other people also felt that there were problems with their orders, including receiving incorrect items or experiencing significant delays in delivery without updates or tracking numbers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, stitching, and... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the high-quality... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Customer service

People report positive experiences with customer service, highlighting its excellence and the personal touch... See more

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order, a custom Cleveland Indians jersey, was perfect in every way!!! Very much satisfied. I can't believe the quality versus the price. I had one minor admin question, and Ronald was quick to s... See more

Rated 5 out of 5 stars

Excellent customer service, Ronald from Retrolocker helped out with my issue on my order and found a quick solution. I cannot express my gratitude enough from him. The website is fairly priced, jersey... See more

Rated 5 out of 5 stars

I ordered a black Lindros 88 flyers jersey to be shipped to the U.K. I realised about a week after the order that I had entered the wrong post code (zip code). A quick email to the admin team and Rona... See more

Rated 5 out of 5 stars

Package arrived today Super stoked to open it Exceeded my expectations by a factor of 10 Was a bit Leary about ordering on line but all looked legit and the reviews were fantastic the comm... See more


Company details

Written by the company

Retro Locker makes jerseys that are more than just shirts. They are memories and stories you can wear with pride. We bring back old designs from famous movies, classic sports teams, and even create jerseys inspired by professionals at the top of the game. Every jersey is fully stitched, made with strong fabric, and bright colors that last. When you buy from us, you join a community of fans who love history, sport, and style. Retro Locker is not fast fashion, it is timeless gear made for people who want to wear something truly special.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Business is legit

Business is legit. I ordered two custom jerseys from them - one for MLB and another for NHL. The quality of both is top notch, exactly what you'd expect. Through my own fault, the NHL jersey was too large. I paid the $25 custom product exchange fee and the whole process was easy. Corrected order on the way. Nice service from Ronald and the business.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Service

There was an error on my purchase and Ronald was quick to respond and correct the problem! I really appreciate the service I received. I will be doing business again with Retrolocker !

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the wait and Top Class results!

Patience is a virtue. Quality takes time and let the folks at Retro do there magic! I recently placed an order for 4 jerseys and they absolutely killed it! Customs done right and high quality products used. Exceeded my expectations! Thanks again 🍻

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue in receiving a hockey…

I had an issue in receiving a hockey jersey in the wrong size and Retro Locker specifically Ronald did a great job in helping me get the right size very quickly!! Highly recommend them for all the great jerseys that they sell!!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Jerseys

I have ordered two hockey jerseys from them both with custom name and number. I am very impressed with the quality. Shipping times can take a little long but they are upfront about the expected time. Overall, cannot recommend enough for your retro jersey needs.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exchange for different size

Had an issue with the sizes running big for me. Ronald was able to resolve my issue and send replacements while I was only responsible for shipping cost. I think that was more than fair and I'd purchase from this company again

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

great jersey

In the end, I got a really nice jersey and and Ronald’s customer service was great. The reason for the 4 stars was because the size chart that was on the website wasn’t accurate., and I ended up w/ a size that was far too big. Ronald helped me figure what the correct size for me would be and replaced the large one (for a small fee). I would definitely order from them
again.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company with amazing products! And the customer service i received from Ronald was top tier! He was super friendly and super helpful! I will be ordering from this company again and again! Please give this company a shot, as you will not be disappointed!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

AWESOME !

There was a mix-up in my delivery. I contacted customer service and within a few hours the situation was rectified. I recommend this company 100%, Terry

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Quality: 10/10
Customer service: 10/10
Look: 10/10
Feel: 10/10

Took a while to get to me. But I can see why. Barkov jersey is awesome. The team was quick with responses and always professional. Will be shopping with them again.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication from the seller! I thought the price was too good to be true but it’s legit. The jersey arrived quicker than I expected and is exactly as described on the site! Will definitely order again. Thanks guys!

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

A delivery issue that was timely resolved!


I had an issue with the delivery and was panicking that I’d been scammed by the site, but when I reached out to Retro Locker they not only walked me through the process but they also checked in regularly to ensure that my delivery was successful. The jersey came and exceeded expectations. I want to make sure it is known that both Michael and Ronald were incredibly helpful through the whole process. Thank you Retro Locker!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great communications and patience

Received an Indians jacket that wasn't quite the size expected. After some discussion concerning the fit, the people at Retrolocker went to great lengths to make sure the replacement jacket was the correct size. I appreciate the effort and patience they put into making sure I was happy with my new jacket

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

These guys are great

These guys are great. I got my boys USA hockey jerseys in about 3 weeks when no one could, they were authentic, everything stitched one, even had fighting straps. So glad I used them

April 7, 2026
Unprompted review

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